Just a quick intro: Last night I was going to reconnect my WOW account I had cancelled, and it turned out my account was frozen/blocked. (let me stipulate, I am not very tech savvy at all) I called Blizzard, turns out there is a keylogger involved, I was hacked! They tried to use my c.c. info and everything. (on a side note, this was nearly TWO MONTHS AGO and I didn't hear about it from Blizzard, who from what I understand are usually great on this stuff. (another side note: My computer had been extremely slow on start up, trouble with connection to internet, duplicate files, and everything I tried to fix as I went along, not realizing the issue was bigger) Anyways, when I try to do an anti-rootkit scan the same file...\Device\mfeavk01.sys..... comes up. I tried to locate it by pausing the scan when said rootkit pops up, and it seems to hop around randomly as far as files, programs, eh I don't know. I have removed it with the AVG program and it always comes back.I have downloaded spybot, ad-aware, none of them get rid of it. And now, I have downloaded MalewareBytes. Anyways, that's what I know and where I am at up to now. I don't want to touch the system now, as far as passwords, and games, I've uninstalled a ton of things, I tried a clean wipe, but it was unsuccessful (a file was missing?). By the way THANK YOU, if you can help, Thank you.