Help and support service gets error 126

By vtrasikis ยท 6 replies
Sep 21, 2008
  1. I have win-xp with sp3 installed. I recently tried to use the help and
    support and nothing happened. I checked the service and it was not started.
    When I so start it, I get:

    Could not start the Help and Support service on Local Computer.

    Error 126: The specified module could not be found.

    Problem is, it doesn't state what module. I have tried some of the
    suggestions, but nothing seems to help.
    Any suggestions??
  2. jasonx22

    jasonx22 TS Rookie

    i have the same problem but with the sp2
    have you fixed the problem?
  3. vtrasikis

    vtrasikis TS Rookie Topic Starter

    Nope.... haven't had any help yet in getting that problem resolved. At least I know that there are others that are having the same problem.
  4. gbhall

    gbhall TechSpot Chancellor Posts: 2,431   +77

    When help and support centre is running, at least these processes run, in SP3

    Helphost.exe C:\windows\pchealth\helpctr\binaries 98Kb 29/08/02 13:00 (unchanged since SP1)
    helpsvc.exe same location 727Kb 14/04/08 01:12 (updated in SP3)
    helpctr.exe same location 751Kb 14/04/08 01:12 (updated in SP3)

    If any of these are missing, copy them from the install CD or friends PC (you will need to be able to see hidden/system files and have administrator rights)

    In services.msc the help and support service has a default of automatic start, but can be reset to manual by yourself. The service attempts to contact the internet as soon as it starts (MS I assume), so check if your firewall prevents that. it should work perfectly even when denied, of course. says the service also needs RPC enabled
  5. CCT

    CCT TS Evangelist Posts: 2,653   +6

  6. vtrasikis

    vtrasikis TS Rookie Topic Starter

    I have tried the 2 above mentioned solutions and I still have it that when I click on the "Help and Support" from the start menu, NOTHING HAPPENS... any other suggestions???
  7. CCT

    CCT TS Evangelist Posts: 2,653   +6

    1 - click start, run, and enter 'sfc /scannow'

    2 - Repair Install

    3 - Reinstall OS
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