Help, infected pc

By Gypsyqueen ยท 7 replies
Oct 2, 2008
  1. my pc is infected and although I always run antivirus software its there and I can't get rid of it. It is even making it difficult to post this because it ceases my typing. I am attaching hijackthis log.Thanks, Morgan
  2. tw0rld

    tw0rld TS Maniac Posts: 572   +6

  3. Gypsyqueen

    Gypsyqueen TS Rookie Topic Starter

    Ok, I disabled, ran scan, ran cleaner several times then did malwarebytes scan but I could not install superantispy do to a drive error within the software.Java Runtime Environment is current and then I did hijackthis. Seems to be running better. Both logs from malwarebytes and hijackthis are attached. Tell me if it looks clean now. Thanks, Morgan
  4. Kazi

    Kazi TS Enthusiast Posts: 121

    Your SYStem should not be running better. run malwarebyte again and when it finishes, YOU HAVE TO REMOVE THEM. Logs show malwarebyte did no action at all. i'll read your hijackthislog after you removed them from malwarebyte.
    After scan is done press ok and show results. Make sure EVERYTHING is checked
  5. Gypsyqueen

    Gypsyqueen TS Rookie Topic Starter

    That is odd because all were selected and removed but I shall run it again. Thanks!
  6. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    in Malwarebytes log

    Please do as Kazi stated.

    Also I thought I'd reply to say update Malwarebytes first
  7. Gypsyqueen

    Gypsyqueen TS Rookie Topic Starter

    I updated before I ran the scan and I saw that it said no action taken. However, I followed the instructions on the page that I was given, made sure all were selected and then hit the remove button. It has just finished second scan and here is the log which says that it is clean. Could it be a glitch? Thanks
  8. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    Brief look at HJT log

    Please do the following:

    Here is the update to SansaDispatch.exe
    Please update your device
    Then tick and remove the SansaDispatch HJT log entry
    You have SpywareGuard running as wel, with this entry:
    You may want to tick and fix the entry, then restart and then uninstall SpywareGuard (unless you want it running on every startup)

    You have AOL Host Gaurd running (on every startup)
    If you do not use AOL, please tick and fix both entries in HJT

    Same applies for Mediafour
    Read here:
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