No Problem Gabbon. Glad to help, at your pace. I will be notified when you reply.
I am not yet convinced that you have a hardware problem. I believe it is a driver issue.
I would assume you have updated ZA periodically?
It could be that one of these updates precipitated your problems. See below.
Mini090310-01.dmp
BugCheck 1000008E, {c0000005, 805fc902, ed32abe8, 0}
If I am reading this correctly this one relates to “power state”.
(8E) These are nearly always hardware compatibility issues (which sometimes means a driver issue or a need for a BIOS upgrade).
Right now I am reluctant to recommend the bios upgrade as it may only compound your problems. I don't want you to "brick" your system!
And I think other issues are primary.
Mini082710-01.dmp
BugCheck 100000D1, {6d5cbe20, 6, 1, f840538f}
Unable to load image AGRSM.sys, Win32 error 0n2
PROCESS_NAME: firefox.exe
(D1) The most typical cause is a bad device driver (one that uses improper addresses). It can also be caused by caused by faulty or mismatched RAM, or a damaged pagefile.
AGRSM.sys = TOSHIBA V92 Software Modem
Therefore this is related to networking.
It may be related to coming out of suspend, or it may be related to ZA.
Mini082610-01.dmp
BugCheck 19, {20, 828fd130, 828fd158, a050003}
Unable to load image ntoskrnl.exe, Win32 error 0n2
Probably caused by : memory_corruption ( nt!MiRemoveUnusedSegments+423 )
PROCESS_NAME: plugin-containe
(19) Device driver issues are probably the most common, but this can have diverse causes including bad sectors or other disk write issues, and problems with some routers.
See here for information on plugin-container:
http://www.technogadge.com/how-to-stop-firefox-plugin-container-exe-process/
Since this is related to your browser, this is related to networking.
It may be related to ZA.
Mini082510-02.dmp
BugCheck 1000000A, {d, 1c, 0, 804e20bc}
Unable to load image vsdatant.sys, Win32 error 0n2
PROCESS_NAME: logonui.exe
(A) Typically due to a bad driver, or faulty or incompatible hardware or software.
vsdatant.sys = ZoneAlarm
Since this is pointing to ZA, again related to networking.
Mini082510-01.dmp
BugCheck 10000050, {fefeff06, 0, 804dd949, 0}
Could not read faulting driver name
BUCKET_ID: BAD_STACK
(50) Defective memory (including main memory, L2 RAM cache, video RAM) or incompatible software (including remote control and antivirus software) might cause this Stop message, as may other hardware problems (e.g., incorrect SCSI termination or a flawed PCI card).
Because of your other dumps, I am suspecting that this is really a driver problem.
Because AV is known to produce this kind of problem from time to time, it may be related to your ZA security software.
Mini081810-01.dmp
BugCheck 19, {20, 82a9f000, 82a9f158, a2b0000}
Unable to load image mrxsmb.sys, Win32 error 0n2
PROCESS_NAME: ctfmon.exe
IMAGE_NAME: memory_corruption
(19) Device driver issues are probably the msot common, but this can have diverse causes including bad sectors or other disk write issues, and problems with some routers.
mrxsmb.sys = Networking driver from MS.
Notice the relationship to Networking, and to routers. Again, I am suspecting ZA as the cause.
Summary:
All of the errors but one seem directly related to Internet Activity. ZoneAlarm has been known to be problematic for some users. For a long time, I had recommended it. No more. I find others much more to my liking for many reasons.
I recommend downloading freeware
Online Armor (my current choice: It had been recommended to me by Route44),
or
Comodo, (previously used and still installed on one system).
or
Kerio by Sunbelt (highly recommended by another colleague!)
Pick ONE (Only ONE!) of the following, download it to your desktop.
https://www.techspot.com/downloads/4499-online-armor-free.html
https://www.techspot.com/downloads/3702-comodo-firewall-pro.html
https://www.techspot.com/downloads/117-kerio-personal-firewall.html
Having more than one firewall will cause conflicts, crashes, and greater insecurity, not greater security.
You should have only one installed on your system.
I also recommend having a good AV: My current choice is Avira.
Again, ONLY ONE should be installed for the same reasons.
Also download and install Everest if you have not yet done so. This will help us look at other aspects of your system, to see if you have overheating issues. I note that you have opened the case. I assume you would have cleaned out any accumulated dust. Even so, overheating may have begun to be an issue.
After downloading
Go to this thread and copy the instructions for uninstalling ZA.
https://www.techspot.com/vb/topic115386-2.html
Go to post 30 by mflynn. Save the instructions to a text file and print them out. You will need the instructions. ZA is notoriously difficult to uninstall!
Print these (My instructions in this post) too.
Run Everest, and post your report.
If you have had any more BSODs post them as well.
Be
prepared for the next step... but you might
wait to act until I look at these reports.
After I see your reports, I plan to have you do the following.
Then,
Go OFFLINE... disable your router/modem while you are doing this if need be.
You may have an icon in your system tray that will allow you to disable your internet connection. Stay offline with this computer until you get your new firewall up.
After going OFFLINE...
Completely uninstall ZA using mflynns instructions.
Then install the new firewall you downloaded earlier.
See if the change of firewalls helps with the frequency of your BSODs.
You do have one BSOD that seems related to your “suspend” mode.
I too did not like this aspect of my Toshiba laptop.
It never seemed to act the way it should. I do not remember now how I resolved my discontent. I moved to a Gateway about 5 years ago, and have been happy ever since.
(Not that Toshiba is bad. My Toshiba served well for a number of years.)
If changing firewalls does not reduce the frequency of BSOD’s then I will have another set of diagnostic steps for you. Please be aware that your process of re-imaging your drive may not be enough to ensure that you are free of malware.
I am not saying that you have malware, but I have not ruled out the possibility yet. There does seem to be one or more driver issues involved. If it is not your Firewall (ZoneAlarm) then we need to look deeper to find the cause. If I begin to suspect that it is malware, I will let you know and refer you to the appropriate helpers for that issue.
RE: ZA Removal... Please wait until I get back to you. I am trying to find a better / easier way to do it.
***** --- 4 hours later --- *****
***** I have a simpler way. *****
Let me know when you are ready.