Help with drives

By ontheroad
Jul 19, 2009
  1. i can not get my disk drive which is a dvd-rw to show up in as a recordable device, i looked in the reg. and it is not listed in the cd burn, when i right click on my computer i see my hard drive and two cd drives this is a laptop so i only have one when i go to disk management i see no drives listed not even my hard drive. i have tried to uninstall the drives and restart but nothing. os is xp it is a gateway laptop
  2. B00kWyrm

    B00kWyrm TechSpot Paladin Posts: 1,436   +37

    Forgive me if this is stating the obvious, but... You need to have a burning program installed, something like Nero?
    The reason I mention this is I expected WinXP to be able to burn cd's natively, but had to install Nero to get there.
    I too have an older Gateway (4525gz).
  3. ontheroad

    ontheroad TS Rookie Topic Starter

    I have nero 8 and it has been updated thanks anyway
  4. B00kWyrm

    B00kWyrm TechSpot Paladin Posts: 1,436   +37

    Okay OnTheRoad, I was too hasty...
    I have re-read your post, and pondered, and see some possible clues...

    Try This for diagnostic purposes...
    • First make sure all your devices (including USB/External devices) are connected and powered on
    • Click Start->Run, enter: msinfo32.
    • Click the + sign next to Components to expand it
    • Click Problem Devices. Anything appear?
    • You should be seeing the Device ID and error status string for devices with problems!

    Select all (Ctrl + A) and Copy (Ctrl + C)
    Open Notepad and paste the information.
    Save as a text file and attach to your next post.
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