Help with random restarts

By bigjim44095 ยท 6 replies
Mar 12, 2010
  1. I've got a computer that is randomly restarting on it's own. It doesn't happen a lot but it is annoying. I've replaced the memory on the machine and run a chkdisk and that came back fine. Here is what I'm getting in the details along with my minidumps. If anyone can help me with this it would be greatly appreciated! Thanks!

    BCCode: 1000000a BCP1: 00000060 BCP2: 0000001C BCP3: 00000001
    BCP4: 804F8ABC OSVer: 5_1_2600 SP: 3_0 Product: 256_1

    This was part of the Error Report Contents: Temp\WERc950.dir00\sysdata.xml

    It's an XP machine SP3 with 2gb ram.

    Attached Files:

  2. Route44

    Route44 TechSpot Ambassador Posts: 11,984   +72

    Your issue is with the driver SysPlant.sys which belongs to your Symantec CMC Firewall. See if updating helps resolve this issue.
  3. bigjim44095

    bigjim44095 TS Rookie Topic Starter

    Thanks! I will give that a shot!
  4. Archean

    Archean TechSpot Paladin Posts: 5,690   +96

    @Route: Hi,
    Somehow in many of the cases some Symantec software turns out to be the cause of instability; although I never liked symantec in the first place, I am starting to wonder if they are any more relevant at all or can they make anything useful any more.
  5. Route44

    Route44 TechSpot Ambassador Posts: 11,984   +72

    @Archean - I hear what you are saying. From what I have read it isn't so much their detection rate that is in question as compared to say McAfee; the issue is the stability of the software and constant driver issues. It used to be the resource requirements were terrible and they say they have gotten better but there are still better solutions as I am sure you are well aware.

    @bigjim44095 - If you decide you want a better solution we can easily show you better security solutions.
  6. bigjim44095

    bigjim44095 TS Rookie Topic Starter

    @route44 - unfortunately it's a corporate decision so I'm stuck with it.

    Thanks again!
  7. Route44

    Route44 TechSpot Ambassador Posts: 11,984   +72

    Fully understand. Let us know if it is resolved. I will say Symantec's business security softwware is much, much better than their home consumer product.
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