Help with reintalling Photoshop, missing four numbers?

By Lina
Apr 9, 2008
  1. Hello everyone, I hope you can help me here.

    Photoshop stopped working on my computer, if I tried to open the program, it would start to initialize and check settings and then it would just disappear. I decided that I should uninstall Photoshop and then reinstall it (which may or may not have been a good idea). Before I unistalled Photoshop I wrote down the serial number which was 20 numbers ( I am absolutley positive of this). After I put in the disc to reinstall, it asks for a serial number but it wants 24 numbers...what is going on? Can somebody please help me? Thanks
  2. raybay

    raybay TS Evangelist Posts: 7,241   +10

    Adobe is playing games with you. Call them.
    It appears they think you are using a version licensed to someone else. They have a fix when you call them.
  3. Lina

    Lina TS Rookie Topic Starter

    What do you mean "Adobe is playing games" with me? I am using the same cd that I originally used to install the program years ago.
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