I have encountered several viruses, trojans, and worms over the last few days. I have not saved all the logs, but I have started once I found your site I tried to document what I could and follow your 8 step recommendation. However, I am now stuck on step 5. Please see the below information.
Thank you for this board and your help!
Computer System Information:
OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Manufacturer Hewlett-Packard
System Model Pavilion ZV6100 (PN494AV)
System Type X86-based PC
Processor x86 Family 15 Model 15 Stepping 0 AuthenticAMD ~1989 Mhz
BIOS Version/Date Hewlett-Packard F.14, 5/27/2005
SMBIOS Version 2.31
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
Time Zone Eastern Standard Time
Total Physical Memory 512.00 MB
Available Physical Memory 205.33 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 1.22 GB
Page File C:\pagefile.sys
Below are the procedures and related logs performed on my computer as advised in 8-steps instructions:
All procedures were performed from Safe Mode with Networking.
Step 1: AVG v7.5 was removed while loading AVG v8.5. This was run twice on consecutive days. 2 logs attached.
Step 2: CCleaner was loaded a run. For future assistance, you may want to note the following:
• From the options/advanced menu, the option “Only delete files in Windows temp folders older than 48 hours” is selected by default, I Unselected it prior to running.
• My computer has multiple users with unique logons, desktops, documents, etc. This program has to be run from within each user’s profile. Just running CCleaner from within the Administrator’s profile is not enough.
• I ran a scan for registry issues and attached one log.
Step 3: I removed AVG 8.5 and BCWipe 3.0 (previously installed).
Step 4: Malwarebytes’ Anti-Malware – Full Scan performed 6 times. The first 3 and the last times were full scans. The other two, I aborted. Every time, I received an error message stating the log file’s path and “Access denied.” The first three scans did not save a log. The last three, including the two aborted scans, did save a log. Due to attachment limitations, the third of three logs will be attached to the next posting.
Step 5: SuperAntiSpyware – This is where I am now. While installing this program this message appeared “The system administrator has set policies to prevent this installation.” The program has not been installed.
Please advise.
Third of three MBAM logs referenced above:
Thank you for this board and your help!
Computer System Information:
OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Manufacturer Hewlett-Packard
System Model Pavilion ZV6100 (PN494AV)
System Type X86-based PC
Processor x86 Family 15 Model 15 Stepping 0 AuthenticAMD ~1989 Mhz
BIOS Version/Date Hewlett-Packard F.14, 5/27/2005
SMBIOS Version 2.31
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
Time Zone Eastern Standard Time
Total Physical Memory 512.00 MB
Available Physical Memory 205.33 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 1.22 GB
Page File C:\pagefile.sys
Below are the procedures and related logs performed on my computer as advised in 8-steps instructions:
All procedures were performed from Safe Mode with Networking.
Step 1: AVG v7.5 was removed while loading AVG v8.5. This was run twice on consecutive days. 2 logs attached.
Step 2: CCleaner was loaded a run. For future assistance, you may want to note the following:
• From the options/advanced menu, the option “Only delete files in Windows temp folders older than 48 hours” is selected by default, I Unselected it prior to running.
• My computer has multiple users with unique logons, desktops, documents, etc. This program has to be run from within each user’s profile. Just running CCleaner from within the Administrator’s profile is not enough.
• I ran a scan for registry issues and attached one log.
Step 3: I removed AVG 8.5 and BCWipe 3.0 (previously installed).
Step 4: Malwarebytes’ Anti-Malware – Full Scan performed 6 times. The first 3 and the last times were full scans. The other two, I aborted. Every time, I received an error message stating the log file’s path and “Access denied.” The first three scans did not save a log. The last three, including the two aborted scans, did save a log. Due to attachment limitations, the third of three logs will be attached to the next posting.
Step 5: SuperAntiSpyware – This is where I am now. While installing this program this message appeared “The system administrator has set policies to prevent this installation.” The program has not been installed.
Please advise.
Third of three MBAM logs referenced above:
(seeming you couldn't PM 
