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Hi, I have a couple trojans and can't get rid of them

By CyberNerd ยท 28 replies
Dec 12, 2012
  1. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,282   +49

    Any more issues?

    We need to know any other issues that are plaguing your computer. Kindly give a summary so we know how to continue from here.

    Many of the things to note for us would be:

    • Slow computer
    • Error messages
    • Fake antivirus alerts or the icon in the system tray
    • svchost.exe running at 100%
    • System crashes or blue screen of death

    Note: Absence of issues does not mean that you're protected in the future.
  2. CyberNerd

    CyberNerd TS Rookie Topic Starter Posts: 16

    Not really any other issues that I noticed, there's still this RegCleanPro thing coming on each time I turn on my pc which is new since I got back and it looks like adware but I've uninstalled it so hopefully it wasn't anything actually malicious.

    Chrome takes a strangely long time to close though. I have a lot of tabs open at any time usually around 6-10 but it never used to take as long as it does now, I'll hit the x and it seems to take almost twice as long as it used to, to close.
  3. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,282   +49

    Just remove that from your Programs list, should be fine. It's a safe program, but Registry Cleaners are bad news.

    Is Chrome Updated? We'll find out...

    Clean up System Restore

    Now, to get you off to a clean start, we will be creating a new Restore Point, then clearing the old ones to make sure you do not get reinfected, in case you need to "restore back."

    To manually create a new Restore Point
    • Go to Control Panel and select System and Maintenance
    • Select System
    • On the left select Advance System Settings and accept the warning if you get one
    • Select System Protection Tab
    • Select Create at the bottom
    • Type in a name I.e. Clean
    • Select Create

    Remove tools, temp files, old Restore Points

    Please run OTL
    • Under the Custom Scans/Fixes box at the bottom, copy and paste in the following:

    • Then click the Run Fix button at the top.
    • Note: The fix for OTL sometimes hides your Desktop and Start menu so the cleanup can be completed. Do not be alerted, as this is normal.
    • It may open a log for you, but I don't need that.

    To remove all of the tools we used and the files and folders they created do the following:
    Double click OTL.exe.
    • Click the CleanUp button.
    • Select Yes when the "Begin cleanup Process?" prompt appears.
    • If you are prompted to Reboot during the cleanup, select Yes.
    • The tool will delete itself once it finishes.
    Note: If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.

    Security Check

    Please download Security Check by screen317 from SpywareInfoforum.org or Changelog.fr.
    • Save it to your Desktop.
    • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
  4. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,282   +49

    Topic marked solved.
Topic Status:
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