Hp h470 officejet printer

By davidrjones2000 ยท 11 replies
Mar 13, 2018
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  1. Hello to all
    I am a new member and I have a problem with my hp h470 printer
    my dell laptop has windows xp os system installed when I try to install my
    hp h470 officejet printer the plug and play install the printer as a removeable
    disk drive how can I cure this problem I have tried to disable plug and play
    but then nothing works how can I stop windows xp plug and play installing
    my printer as a removeable disk drive
    all the best david
     
  2. holdum323

    holdum323 Banned Posts: 1,725   +455

  3. mailpup

    mailpup TS Special Forces Posts: 7,239   +535

    You need to download and install the HP printer driver from HP's website if you don't have a driver disk that may have come with the printer. Select the appropriate driver according to your operating system (32 bit or 64 bit).

    Disconnect the USB cable from the laptop.
    Begin installation of the driver and only reinsert the USB cable if prompted to during the installation.
     
  4. davidrjones2000

    davidrjones2000 TS Rookie Topic Starter

    Hi to all
    what you have suggested I have already done installed the driver
    for xp off of hp web site and when prompted pluged the printer in and still
    the printer is installed as a removeable disk drive
     
  5. jobeard

    jobeard TS Ambassador Posts: 12,068   +1,341

    Completely remove all traces of the printer, reboot and start over.
     
  6. davidrjones2000

    davidrjones2000 TS Rookie Topic Starter

    Hi to all
    I completely removed the printer software and driver and rebooted
    then reinstalled software and driver same result plug and play
    installed the printer as a removable disk drive
     
  7. davidrjones2000

    davidrjones2000 TS Rookie Topic Starter

    Hi to all
    uninstalled the hp software and driver then after rebooting connected the printer after xp had detected the printer I uninstalled
    the printer then I reinstalled the software with the printer connected tried printing and in xp it worked printing a document off the cd in the drive now I opened the t4 testbook software and looked to see if it had recognised the printer it had so I tried to print a page but it did not work it looks like the path from the t4 testbook software and the printer is the fault how can I sort this
    david
     
  8. holdum323

    holdum323 Banned Posts: 1,725   +455

    Hi David. I have no idea where this thread is going. I Googled your issue and this is what I found. Let us know how things go.
    http://www.internet-tools.co.uk/landrover/T4 Diagnostic System Users Manual.pdf
    I have always been able to use the HP trouble shooter to fix all my issues. I have a very old HP printer and it works great. I'm running W10. XP is a very old OS, so who really knows what can happen. Good luck with your issue. Let us know how things go for you!
     
  9. holdum323

    holdum323 Banned Posts: 1,725   +455

    Capture25.JPG I do the best I know how here on techspot. Here's what I come up with. Let us know how things go for you. HP Finds no problems with my printer.
     
    Last edited: Mar 15, 2018
  10. davidrjones2000

    davidrjones2000 TS Rookie Topic Starter

    Hi to all
    let me try to explain what is wrong with my h470 printer
    installed the driver and software every thing went ok did a test page
    and it printed the test page I want this printer to work with my mg rover
    diagnostic equipment opened the mg rover diagnostic software and opened
    configuration option then selected set printer option the h470 printer was there
    selected this then closed the software then when I go and print fault codes from
    the software the page I want to print does not print there is no connection between
    the mg rover diagnostic software and the printer how can I sort this out
    the printer works with notepad and it also prints off a cd
    david
     
  11. davidrjones2000

    davidrjones2000 TS Rookie Topic Starter

    Hi to all
    downloaded the hp printer diagnostic software and used it on
    my laptop and it found no faults so the problem is with the mg rover diagnostic
    software how can I sort it out
     
  12. jobeard

    jobeard TS Ambassador Posts: 12,068   +1,341

    The "mg rover diagnostic tool" attaches to the Landrover to read fault codes.

    How do you connect it to your PC - - does the window even SHOW a print button or file->print function?
     

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