I can't connect to wifi but connect with an Ethernet cable works, even when it isn't plugged in

JordanKyle

TS Rookie
I'm a new Plusnet customer and I cannot connect to the internet using wifi I just get a page saying the broadband is down. So I tried using an ethernet cable and after manually setting this up I can use the internet. I accidentally disconnected the cable yesterday but the internet didn't fault, it's now working wirelessly. I can connect to the wifi using my mobile and iPad but I cannot connect to the internet. A new router has been sent and the problem still persists, a bt engineer has also visited but cannot find a solution.

Can anybody please help me?
 

Attachments

jobeard

TS Ambassador
It gets confusing as to which device is being used so as a guideline
disable one or the other (wifi vs wired) and don't allow both to be active at the same time. Technically, which ever device gets an IP address from your router will become the gateway to your ISP - - ignoring the connectivity of the second device to access your router.

With a laptop, we just toggle the keyboard to enable/disable wifi and the wired is easy - - just pull the cable out.

create a desktop shortcut to \windows\system32\devmgmt.msc
to control the devices (needs admin access)
expand [+] network adapters and you'll see the list
mine are
  • Dell Wireless 1502 ....
  • Realtek PCIe FE Family Controller
Just right-click->disable and you can always right-click->enable

The png posted shows both are enabled and the wired has the gateway.
If the cable is disconnected, this is quite impossible.

SO, first control which device is to be used and then make the connection.
 

JordanKyle

TS Rookie
I have tried disconnecting both, when I disable the wireless I lose the wired connection as well. When I disable the wired I still cannot connect to the internet via wireless. I get this screen. All of my other devices also get this screen when trying to connect to the internet via wireless.

I have followed the instructions on the screen, nothing changesm.png
 

jobeard

TS Ambassador
Leave the modem/router alone - - disable the wired connection by removing the cable which is connected to the pc AT the pc end.
 

jobeard

TS Ambassador
Look in the SYSTEM TRAY for this
upload_2014-9-1_14-30-33.jpeg
you connect via this icon to your wifi SSID

and once connected with your password, you can use ping to prove connectivity; get a command prompt and enter
ping google.com
 

jobeard

TS Ambassador
I Assume you connected to your SSID on your router - - but did you?

get a command prompt and issue
  • ipconfig /all >mytcp.txt

copy the contents of mytcp.txt and paste into your follow-up
 

JordanKyle

TS Rookie
I connected to my SSID yeah, when I try and run the prompt, the box loads and closes before I can copy anything
 

jobeard

TS Ambassador
Don't close the command prompt where you ran IPCONFIG

it's right there :)

C:\Users\Jeff>ipconfig /all >mytcp.txt

C:\Users\Jeff>dir mytcp.txt
Volume in drive C is WIN7-OS
Volume Serial Number is 7C4E-86D4
Directory of C:\Users\Jeff

09/01/2014 03:48 PM 4,064 myTcp.txt
1 File(s) 4,064 bytes
0 Dir(s) 302,259,728,384 bytes free

C:\Users\Jeff>​

use NOTEPAD mytcp.txt to get the data :)
 

JordanKyle

TS Rookie
I'm trying to run the 'ipconfig /all >mytcp.txt' command prompt, but the window instantly closes itself. Is there anyway you can take remote access?
 

jobeard

TS Ambassador
Hmm; start->run (or search) enter CMD and hit retrun

Your saying it dies immediately, when you enter something, or when that something completes?

run->cmd and enter DIR just has to work buddy...
 

JordanKyle

TS Rookie
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Jordan>DIR
Volume in drive C is Acer
Volume Serial Number is B46E-96BA

Directory of C:\Users\Jordan

22/08/2014 04:29 PM <DIR> .
22/08/2014 04:29 PM <DIR> ..
29/12/2013 10:24 PM <DIR> .android
31/01/2013 10:54 PM <DIR> Adobe Photoshop CS6
24/08/2014 08:43 AM <DIR> Contacts
29/12/2013 10:23 PM 0 daemonprocess.txt
01/09/2014 08:28 PM <DIR> Desktop
01/09/2014 11:52 PM <DIR> Documents
01/09/2014 07:23 PM <DIR> Downloads
24/08/2014 08:43 AM <DIR> Favorites
24/08/2014 08:43 AM <DIR> Links
24/08/2014 08:43 AM <DIR> Music
05/08/2014 07:56 PM <DIR> OneDrive
01/09/2014 11:31 PM <DIR> Pictures
19/07/2014 01:17 PM <DIR> Private
24/08/2014 08:43 AM <DIR> Saved Games
24/08/2014 08:43 AM <DIR> Searches
09/07/2012 01:24 AM <DIR> Tracing
24/08/2014 08:43 AM <DIR> Videos
1 File(s) 0 bytes
18 Dir(s) 368,567,726,080 bytes free

C:\Users\Jordan>ipconfig

Windows IP Configuration


PPP adapter Broadband Connection 2:

Connection-specific DNS Suffix . :
IPv4 Address. . . . . . . . . . . : 87.114.193.208
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 0.0.0.0

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : lan
Link-local IPv6 Address . . . . . : fe80::385d:a60a:6762:d2d%11
IPv4 Address. . . . . . . . . . . : 192.168.1.65
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.254

Tunnel adapter isatap.lan:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : lan

Tunnel adapter isatap.{73D3191C-C906-4FAE-82FE-FB8C1E5FA174}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter 6TO4 Adapter:

Connection-specific DNS Suffix . :
IPv6 Address. . . . . . . . . . . : 2002:5772:c1d0::5772:c1d0
Default Gateway . . . . . . . . . : 2002:c058:6301::1

Tunnel adapter Local Area Connection* 11:

Connection-specific DNS Suffix . :
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:4e5:215c:a88d:3e2f
Link-local IPv6 Address . . . . . : fe80::4e5:215c:a88d:3e2f%14
Default Gateway . . . . . . . . . :

C:\Users\Jordan>
 

JordanKyle

TS Rookie
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Jordan>DIR
Volume in drive C is Acer
Volume Serial Number is B46E-96BA

Directory of C:\Users\Jordan

22/08/2014 04:29 PM <DIR> .
22/08/2014 04:29 PM <DIR> ..
29/12/2013 10:24 PM <DIR> .android
31/01/2013 10:54 PM <DIR> Adobe Photoshop CS6
24/08/2014 08:43 AM <DIR> Contacts
29/12/2013 10:23 PM 0 daemonprocess.txt
01/09/2014 08:28 PM <DIR> Desktop
01/09/2014 11:52 PM <DIR> Documents
01/09/2014 07:23 PM <DIR> Downloads
24/08/2014 08:43 AM <DIR> Favorites
24/08/2014 08:43 AM <DIR> Links
24/08/2014 08:43 AM <DIR> Music
05/08/2014 07:56 PM <DIR> OneDrive
01/09/2014 11:31 PM <DIR> Pictures
19/07/2014 01:17 PM <DIR> Private
24/08/2014 08:43 AM <DIR> Saved Games
24/08/2014 08:43 AM <DIR> Searches
09/07/2012 01:24 AM <DIR> Tracing
24/08/2014 08:43 AM <DIR> Videos
1 File(s) 0 bytes
18 Dir(s) 368,567,726,080 bytes free

C:\Users\Jordan>ipconfig

Windows IP Configuration


PPP adapter Broadband Connection 2:

Connection-specific DNS Suffix . :
IPv4 Address. . . . . . . . . . . : 87.114.193.208
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 0.0.0.0

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : lan
Link-local IPv6 Address . . . . . : fe80::385d:a60a:6762:d2d%11
IPv4 Address. . . . . . . . . . . : 192.168.1.65
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.254

Tunnel adapter isatap.lan:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : lan

Tunnel adapter isatap.{73D3191C-C906-4FAE-82FE-FB8C1E5FA174}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter 6TO4 Adapter:

Connection-specific DNS Suffix . :
IPv6 Address. . . . . . . . . . . : 2002:5772:c1d0::5772:c1d0
Default Gateway . . . . . . . . . : 2002:c058:6301::1

Tunnel adapter Local Area Connection* 11:

Connection-specific DNS Suffix . :
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:4e5:215c:a88d:3e2f
Link-local IPv6 Address . . . . . : fe80::4e5:215c:a88d:3e2f%14
Default Gateway . . . . . . . . . :

C:\Users\Jordan>IPCONFIG /ALL >mytcp.txt

C:\Users\Jordan>IPCONFIG /ALL

Windows IP Configuration

Host Name . . . . . . . . . . . . : Sarah-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : lan

PPP adapter Broadband Connection 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadband Connection 2
Physical Address. . . . . . . . . :
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 87.114.193.208(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 0.0.0.0
DNS Servers . . . . . . . . . . . : 212.159.6.9
212.159.6.10
NetBIOS over Tcpip. . . . . . . . : Disabled

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : lan
Description . . . . . . . . . . . : Atheros AR5B125 Wireless Network Adapter
Physical Address. . . . . . . . . : 9C-B7-0D-BA-AD-63
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::385d:a60a:6762:d2d%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.65(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 01 September 2014 08:27:14 PM
Lease Expires . . . . . . . . . . : 02 September 2014 10:05:33 PM
Default Gateway . . . . . . . . . : 192.168.1.254
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 396146445
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-5C-23-D0-9C-B7-0D-BA-AD-63

DNS Servers . . . . . . . . . . . : fe80::9e97:26ff:fe9d:8f46%11
192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.lan:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : lan
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{73D3191C-C906-4FAE-82FE-FB8C1E5FA174}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:5772:c1d0::5772:c1d0(Preferred)
Default Gateway . . . . . . . . . : 2002:c058:6301::1
DNS Servers . . . . . . . . . . . : 212.159.6.9
212.159.6.10
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 11:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:4e5:215c:a88d:3e2f(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::4e5:215c:a88d:3e2f%14(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Users\Jordan>
 

jobeard

TS Ambassador
GOOD - - Now you/I can see the issues (click to expand these quotes)
C:\Users\Jordan>IPCONFIG /ALL >mytcp.txt
C:\Users\Jordan>IPCONFIG /ALL

Windows IP Configuration
Host Name . . . . . . . . . . . . : Sarah-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : lan

PPP adapter Broadband Connection 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadband Connection 2
Physical Address. . . . . . . . . :
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 87.114.193.208(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 0.0.0.0
DNS Servers . . . . . . . . . . . : 212.159.6.9
212.159.6.10
NetBIOS over Tcpip. . . . . . . . : Disabled
This connection has you boxed in and inhibits the wifi which follows
and the wifi connection is just fine.
Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . : lan
Description . . . . . . . . . . . : Atheros AR5B125 Wireless Network Adapter
Physical Address. . . . . . . . . : 9C-B7-0D-BA-AD-63
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::385d:a60a:6762:d2d%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.65(Preferred) << GOOD LAN ADDRESS ON YOUR ROUTER LIKE IT SHOULD BE
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 01 September 2014 08:27:14 PM
Lease Expires . . . . . . . . . . : 02 September 2014 10:05:33 PM
Default Gateway . . . . . . . . . : 192.168.1.254 << YOUR ROUTER ADDRESS
DHCP Server . . . . . . . . . . . : 192.168.1.254
DHCPv6 IAID . . . . . . . . . . . : 396146445
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1B-5C-23-D0-9C-B7-0D-BA-AD-63

DNS Servers . . . . . . . . . . . : fe80::9e97:26ff:fe9d:8f46%11
192.168.1.254
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.lan:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : lan
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{73D3191C-C906-4FAE-82FE-FB8C1E5FA174}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2002:5772:c1d0::5772:c1d0(Preferred)
Default Gateway . . . . . . . . . : 2002:c058:6301::1
DNS Servers . . . . . . . . . . . : 212.159.6.9
212.159.6.10
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 11:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:4e5:215c:a88d:3e2f(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::4e5:215c:a88d:3e2f%14(Preferred)
Default Gateway . . . . . . . . . :
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Users\Jordan>
You must disable PPP adapter Broadband Connection 2
 

JordanKyle

TS Rookie
I went into properties and disabled it. Disconnect from everything, reset the router and then connected to the wireless and I'm still getting the same screen.

I've had to reconnect to the wired to get back online
 

Attachments

jobeard

TS Ambassador
The C.PNG defines your problem - - the VPN should not be active or connected.

Q? is your ISP service using that connection? It looks like it's a dial-up / VPN and you should not need that.

Did you setup the WiFi router or someone else do that for you?

Let's see what TCP thinks of all of this.

Connect the VPN AND get the wifi connected too.

Get the command prompt and enter ROUTE PRINT >myroutes.txt

access it via notepad myroutes.txt, copy the content and paste it as your next reply
 

JordanKyle

TS Rookie
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Jordan>ROUTE PRINT
===========================================================================
Interface List
28...........................Broadband Connection 2
11...9c b7 0d ba ad 63 ......Atheros AR5B125 Wireless Network Adapter
1...........................Software Loopback Interface 1
19...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
20...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
18...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
14...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.254 192.168.1.64 4250
0.0.0.0 0.0.0.0 On-link 87.114.194.38 26
87.114.194.38 255.255.255.255 On-link 87.114.194.38 281
127.0.0.0 255.0.0.0 On-link 127.0.0.1 4531
127.0.0.1 255.255.255.255 On-link 127.0.0.1 4531
127.255.255.255 255.255.255.255 On-link 127.0.0.1 4531
192.168.1.0 255.255.255.0 On-link 192.168.1.64 4506
192.168.1.64 255.255.255.255 On-link 192.168.1.64 4506
192.168.1.255 255.255.255.255 On-link 192.168.1.64 4506
224.0.0.0 240.0.0.0 On-link 127.0.0.1 4531
224.0.0.0 240.0.0.0 On-link 192.168.1.64 4507
224.0.0.0 240.0.0.0 On-link 87.114.194.38 26
255.255.255.255 255.255.255.255 On-link 127.0.0.1 4531
255.255.255.255 255.255.255.255 On-link 192.168.1.64 4506
255.255.255.255 255.255.255.255 On-link 87.114.194.38 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
18 1045 ::/0 2002:c058:6301::c058:6301
18 1046 ::/0 2002:c058:6301::1
1 306 ::1/128 On-link
14 58 2001::/32 On-link
14 306 2001:0:9d38:6abd:1076:1ef1:a88d:3dd9/128
On-link
18 1030 2002::/16 On-link
18 286 2002:5772:c226::5772:c226/128
On-link
11 281 fe80::/64 On-link
14 306 fe80::/64 On-link
14 306 fe80::1076:1ef1:a88d:3dd9/128
On-link
11 281 fe80::385d:a60a:6762:d2d/128
On-link
1 306 ff00::/8 On-link
14 306 ff00::/8 On-link
11 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

C:\Users\Jordan>


The modem for Fibre Optic was set up by an engineer, but the router just set itself up automatically
 

jobeard

TS Ambassador
I can't make this easy to read using columns, so we will just have to struggle with it:

In the IPv4 table
  1. Network Netmask Gateway Interface Metric
    Destination
  2. 0.0.0.0 0.0.0.0 192.168.1.254 192.168.1.64 4250
  3. 0.0.0.0 0.0.0.0 On-link 87.114.194.38 26
  4. 87.114.194.38 255.255.255.255 On-link 87.114.194.38
  5. 192.168.1.0 255.255.255.0 On-link 192.168.1.64
#5 shows your local lan IP= 192.168.1.64 and everything on the lan is reached using thus link (192.168.1.0 255.255.255.0)

#2 is the network default route; unless there's some other entry in this table, everything should go thru this path to your router at 192.168.1.254

#4 is the Broadband VPN; and this line says applications must access this directly

#3 is BAD NEWS
0.0.0.0 0.0.0.0 On-link 87.114.194.38 26
is another default route to the VPN -- this is a multi-home configuration.
The last number (26) is called the cost or originally the hop count for this link.
As 26 is lower that the line#2 4250 value, line 4 will win and all data goes to the VPN rather than you lan router.

Getting your router to have precedence is a problem.

Normally, we don't create a VPN link until we need it, and thus the Broadband connection would not appear and you would not see this issue IMO.

Frankly, it drives me into a tizzy when you comment it works even when disconnected - - obviously that is literally impossible, so I conclude we are not communicating and the entire setup is not well define in this discussion.

I'm at a loss on how to continue - - - sorry.