Inactive I have a win32/ heur virus how do i remove?

[carrie1077]

Hi,

I am currently using AVG 2011 and Malwarebytes, last night I was on the HP website, went to play a game and received messages that their was a threat from AVG saying I had a win32/ heur . When I tried . to remove it or move it it stated it was too big. I ran AVG and Malwarebytes today and it isn't detecting anything, but i am still concerned that the virus is there. Can i get some insight or help to determine if it has been removed?

Thank you

 

[Broni]

Welcome aboard

Please, complete all steps listed here: https://www.techspot.com/community/...lware-removal-preliminary-instructions.58138/
Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
Attached logs won't be reviewed.

Please, observe following rules:

• Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
• If you're stuck, or you're not sure about certain step, always ask before doing anything else.
• Please refrain from running tools or applying updates other than those I suggest.
• Never run more than one scan at a time.
• Keep updating me regarding your computer behavior, good, or bad.
• The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
• If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
• I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.

 

[carrie1077]

Steps 3-

Hi Broni,

I already had malwarebytes on my PC and did an update before running this scan, this is the log from my scan as the steps outlines, should i continue on with the steps? Or wait for your OK?:



Malwarebytes' Anti-Malware 1.51.0.1200
www.malwarebytes.org

Database version: 6889

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

18/06/2011 5:00:01 PM
mbam-log-2011-06-18 (17-00-01).txt

Scan type: Quick scan
Objects scanned: 162373
Time elapsed: 2 minute(s), 47 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

 

[Broni]

Go on.......

 

[carrie1077]

step 3, 4 and 5

Gamr

When I ran the Rootkit/Malware scan it said it found nothing,

DDS logs:

Attached file:


DDS (Ver_2011-06-12.02)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 27/12/2010 1:19:18 AM
System Uptime: 17/06/2011 7:59:22 PM (23 hours ago)
.
Motherboard: PEGATRON CORPORATION | | NARRA5
Processor: AMD Athlon(tm) II X2 220 Processor | Socket AM2 | 2800/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 585 GiB total, 149.578 GiB free.
D: is FIXED (NTFS) - 11 GiB total, 1.625 GiB free.
E: is CDROM ()
F: is Removable
G: is Removable
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP87: 13/06/2011 8:26:32 AM - Scheduled Checkpoint
RP88: 15/06/2011 3:00:12 AM - Windows Update
.
==== Installed Programs ======================
.
ActiveCheck component for HP Active Support Library
Adobe Flash Player 10 ActiveX
Apple Application Support
Apple Software Update
µTorrent
AVG PC Tuneup 2011
BlackBerry Desktop Software 6.1
CyberLink DVD Suite Deluxe
D3DX10
DirectX for Managed Code Update (Summer 2004)
FutureTax 2010 for NETFILE
Google Chrome
Google Talk Plugin
HP Advisor
HP Customer Experience Enhancements
HP Games
HP Odometer
HP Remote Solution
HP Setup
HP Support Assistant
HP Support Information
HP Update
HPAsset component for HP Active Support Library
Java Auto Updater
Java(TM) 6 Update 24
Juniper Networks Setup Client Activex Control
Juniper Terminal Services Client
LabelPrint
LightScribe System Software
Malwarebytes' Anti-Malware version 1.51.0.1200
MediaBar
Microsoft Live Search Toolbar
Microsoft Office 2010
Microsoft Office Click-to-Run 2010
Microsoft Office Starter 2010 - English
Microsoft Silverlight
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Mozilla Firefox 4.0.1 (x86 en-US)
MSVCRT
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Norton Online Backup
Power2Go
PowerDirector
QuickTime
Realtek High Definition Audio Driver
Recovery Manager
Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228)
Visual Studio 2008 x64 Redistributables
VoiceOver Kit
Windows Live Communications Platform
Windows Live Essentials
Windows Live Installer
Windows Live Messenger
Windows Live Photo Common
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
WinX Free DVD Ripper 4.5.11
.
==== Event Viewer Messages From Past Week ========
.
16/06/2011 11:16:20 PM, Error: Service Control Manager [7001] - The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: The dependency service or group failed to start.
16/06/2011 11:12:35 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
16/06/2011 11:12:35 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
16/06/2011 11:12:35 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netprofm with arguments "" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89}
16/06/2011 11:12:35 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E}
16/06/2011 11:12:33 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
16/06/2011 11:12:27 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
16/06/2011 11:12:11 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD Avgldx64 Avgmfx64 Avgtdia DfsC discache NetBIOS NetBT nsiproxy Psched rdbss spldr tdx vwififlt Wanarpv6 WfpLwf
16/06/2011 11:12:11 PM, Error: Service Control Manager [7001] - The Client Virtualization Handler service depends on the Application Virtualization Client service which failed to start because of the following error: The dependency service or group failed to start.
16/06/2011 11:12:10 PM, Error: Service Control Manager [7001] - The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
16/06/2011 11:12:10 PM, Error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
16/06/2011 11:12:10 PM, Error: Service Control Manager [7001] - The SMB MiniRedirector Wrapper and Engine service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error: A device attached to the system is not functioning.
16/06/2011 11:12:10 PM, Error: Service Control Manager [7001] - The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
16/06/2011 11:12:10 PM, Error: Service Control Manager [7001] - The SMB 1.x MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
16/06/2011 11:12:10 PM, Error: Service Control Manager [7001] - The Network Store Interface Service service depends on the NSI proxy service driver. service which failed to start because of the following error: A device attached to the system is not functioning.
16/06/2011 11:12:10 PM, Error: Service Control Manager [7001] - The Network Location Awareness service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
16/06/2011 11:12:10 PM, Error: Service Control Manager [7001] - The IP Helper service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
16/06/2011 11:12:10 PM, Error: Service Control Manager [7001] - The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error: A device attached to the system is not functioning.
16/06/2011 11:12:10 PM, Error: Service Control Manager [7001] - The DHCP Client service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
15/06/2011 3:58:22 AM, Error: Microsoft-Windows-HAL [12] - The platform firmware has corrupted memory across the previous system power transition. Please check for updated firmware for your system.
12/06/2011 9:17:47 PM, Error: volsnap [36] - The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.
12/06/2011 10:45:09 PM, Error: Service Control Manager [7032] - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Apple Mobile Device service, but this action failed with the following error: An instance of the service is already running.
12/06/2011 10:44:09 PM, Error: Service Control Manager [7031] - The Apple Mobile Device service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
12/06/2011 10:43:57 PM, Error: Service Control Manager [7031] - The Apple Mobile Device service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
.
==== End Of File ===========================

DDS Notepad:

DDS (Ver_2011-06-12.02) - NTFSAMD64
Internet Explorer: 8.0.7600.16385
Run by Carrie at 18:05:54 on 2011-06-18
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.2.1033.18.2814.1051 [GMT -3:00]
.
AV: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
SP: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\nvvsvc.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files (x86)\AVG\AVG10\avgwdsvc.exe
C:\Program Files (x86)\Bonjour\mDNSResponder.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe
c:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files (x86)\Common Files\Microsoft Shared\Virtualization Handler\CVHSVC.EXE
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files (x86)\uTorrent\uTorrent.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files (x86)\Hewlett-Packard\HP Odometer\hpsysdrv.exe
C:\Program Files (x86)\Hewlett-Packard\HP Remote Solution\HP_Remote_Solution.exe
C:\Program Files (x86)\hp\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\BearShare Applications\MediaBar\Datamngr\datamngrUI.exe
C:\Program Files (x86)\AVG\AVG10\avgtray.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe
C:\Program Files (x86)\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files (x86)\Hewlett-Packard\HP Advisor\HPAdvisor.exe
C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
C:\Windows\system32\DllHost.exe
C:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Windows\system32\wuauclt.exe
C:\Users\Carrie\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Carrie\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Carrie\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\SysWOW64\rundll32.exe
C:\Users\Carrie\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Carrie\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Carrie\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Carrie\Downloads\gy2tjjiy.exe
C:\Users\Carrie\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
C:\Program Files (x86)\AVG\AVG10\avgemca.exe
C:\Windows\system32\conhost.exe
C:\Program Files (x86)\AVG\AVG10\avgnsa.exe
C:\Program Files (x86)\AVG\AVG10\avgchsva.exe
C:\Program Files (x86)\AVG\AVG10\avgrsa.exe
C:\Program Files (x86)\AVG\AVG10\avgcsrva.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\NOTEPAD.EXE
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\SysWOW64\cmd.exe
C:\Windows\system32\conhost.exe
C:\Windows\SysWOW64\cscript.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://search.bearshare.com/
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: H - No File
mWinlogon: Userinit=userinit.exe
BHO: MediaBar: {0974ba1e-64ec-11de-b2a5-e43756d89593} - C:\PROGRA~2\BEARSH~1\MediaBar\ToolBar\BearshareMediabarDx.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - C:\Program Files (x86)\AVG\AVG10\avgssie.dll
BHO: UrlHelper Class: {74322bf9-df26-493f-b0da-6d2fc5e6429e} - C:\PROGRA~2\BEARSH~1\MediaBar\Datamngr\IEBHO.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Microsoft Live Search Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\Program Files (x86)\MSN\Toolbar\3.0.0566.0\msneshellx.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
TB: Microsoft Live Search Toolbar: {1e61ed7c-7cb8-49d6-b9e9-ab4c880c8414} - c:\Program Files (x86)\MSN\Toolbar\3.0.0566.0\msneshellx.dll
TB: MediaBar: {0974ba1e-64ec-11de-b2a5-e43756d89593} - C:\PROGRA~2\BEARSH~1\MediaBar\ToolBar\BearshareMediabarDx.dll
uRun: [HPAdvisorDock] C:\Program Files (x86)\Hewlett-Packard\HP Advisor\Dock\HPAdvisorDock.exe
uRun: [Google Update] "C:\Users\Carrie\AppData\Local\Google\Update\GoogleUpdate.exe" /c
uRun: [uTorrent] "C:\Program Files (x86)\uTorrent\uTorrent.exe"
uRun: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
uRun: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background
mRun: [hpsysdrv] c:\program files (x86)\hewlett-packard\HP odometer\hpsysdrv.exe
mRun: [HP Remote Solution] %ProgramFiles%\Hewlett-Packard\HP Remote Solution\HP_Remote_Solution.exe
mRun: [HP Software Update] c:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
mRun: [<NO NAME>]
mRun: [NortonOnlineBackupReminder] "C:\Program Files (x86)\Symantec\Norton Online Backup\Activation\NobuActivation.exe" UNATTENDED
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [DATAMNGR] C:\PROGRA~2\BEARSH~1\MediaBar\Datamngr\DATAMN~1.EXE
mRun: [AVG_TRAY] C:\Program Files (x86)\AVG\AVG10\avgtray.exe
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [RIMBBLaunchAgent.exe] C:\Program Files (x86)\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe
mRunOnce: [Malwarebytes' Anti-Malware] C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {F27237D7-93C8-44C2-AC6E-D6057B9A918F} - hxxps://juniper.net/dana-cached/sc/JuniperSetupClient.cab
TCP: DhcpNameServer = 192.168.1.1
TCP: Interfaces\{0F7BBEE4-2F4B-4A18-8340-4345C7BDF0EC} : DhcpNameServer = 192.168.1.1
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files (x86)\AVG\AVG10\avgpp.dll
AppInit_DLLs: C:\PROGRA~2\BEARSH~1\MediaBar\Datamngr\datamngr.dll C:\PROGRA~2\BEARSH~1\MediaBar\Datamngr\IEBHO.dll
BHO-X64: MediaBar: {0974BA1E-64EC-11DE-B2A5-E43756D89593} - C:\PROGRA~2\BEARSH~1\MediaBar\ToolBar\BearshareMediabarDx.dll
BHO-X64: MediaBar - No File
BHO-X64: AVG Safe Search: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files (x86)\AVG\AVG10\avgssie.dll
BHO-X64: WormRadar.com IESiteBlocker.NavFilter - No File
BHO-X64: UrlHelper Class: {74322BF9-DF26-493f-B0DA-6D2FC5E6429E} - C:\PROGRA~2\BEARSH~1\MediaBar\Datamngr\IEBHO.dll
BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO-X64: Microsoft Live Search Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\Program Files (x86)\MSN\Toolbar\3.0.0566.0\msneshellx.dll
BHO-X64: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
TB-X64: Microsoft Live Search Toolbar: {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - c:\Program Files (x86)\MSN\Toolbar\3.0.0566.0\msneshellx.dll
TB-X64: MediaBar: {0974BA1E-64EC-11DE-B2A5-E43756D89593} - C:\PROGRA~2\BEARSH~1\MediaBar\ToolBar\BearshareMediabarDx.dll
mRun-x64: [hpsysdrv] c:\program files (x86)\hewlett-packard\HP odometer\hpsysdrv.exe
mRun-x64: [HP Remote Solution] %ProgramFiles%\Hewlett-Packard\HP Remote Solution\HP_Remote_Solution.exe
mRun-x64: [HP Software Update] c:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
mRun-x64: [(Default)]
mRun-x64: [NortonOnlineBackupReminder] "C:\Program Files (x86)\Symantec\Norton Online Backup\Activation\NobuActivation.exe" UNATTENDED
mRun-x64: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun-x64: [DATAMNGR] C:\PROGRA~2\BEARSH~1\MediaBar\Datamngr\DATAMN~1.EXE
mRun-x64: [AVG_TRAY] C:\Program Files (x86)\AVG\AVG10\avgtray.exe
mRun-x64: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun-x64: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun-x64: [RIMBBLaunchAgent.exe] C:\Program Files (x86)\Common Files\Research In Motion\USB Drivers\RIMBBLaunchAgent.exe
mRunOnce-x64: [Malwarebytes' Anti-Malware] C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
AppInit_DLLs-X64: C:\PROGRA~2\BEARSH~1\MediaBar\Datamngr\datamngr.dll C:\PROGRA~2\BEARSH~1\MediaBar\Datamngr\IEBHO.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Carrie\AppData\Roaming\Mozilla\Firefox\Profiles\nw6kburp.default\
FF - prefs.js: browser.startup.homepage - hxxp://search.bearshare.com/
FF - plugin: C:\PROGRA~2\MICROS~1\Office14\NPSPWRAP.DLL
FF - plugin: C:\Program Files (x86)\Common Files\Research In Motion\BBWebSLLauncher\NPWebSLLauncher.dll
FF - plugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\4.0.60531.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\WildTangent Games\App\BrowserIntegration\Registered\0\NP_wtapp.dll
FF - plugin: C:\Users\Carrie\AppData\Local\Google\Update\1.3.21.57\npGoogleUpdate3.dll
FF - plugin: C:\Users\Carrie\AppData\Roaming\Mozilla\plugins\npgoogletalk.dll
FF - plugin: C:\Users\Carrie\AppData\Roaming\Mozilla\plugins\npgtpo3dautoplugin.dll
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSEH;AVGIDSEH;C:\Windows\system32\DRIVERS\AVGIDSEH.Sys --> C:\Windows\system32\DRIVERS\AVGIDSEH.Sys [?]
R0 Avgrkx64;AVG Anti-Rootkit Driver;C:\Windows\system32\DRIVERS\avgrkx64.sys --> C:\Windows\system32\DRIVERS\avgrkx64.sys [?]
R1 Avgldx64;AVG AVI Loader Driver;C:\Windows\system32\DRIVERS\avgldx64.sys --> C:\Windows\system32\DRIVERS\avgldx64.sys [?]
R1 Avgmfx64;AVG Mini-Filter Resident Anti-Virus Shield;C:\Windows\system32\DRIVERS\avgmfx64.sys --> C:\Windows\system32\DRIVERS\avgmfx64.sys [?]
R1 Avgtdia;AVG TDI Driver;C:\Windows\system32\DRIVERS\avgtdia.sys --> C:\Windows\system32\DRIVERS\avgtdia.sys [?]
R1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\system32\DRIVERS\vwififlt.sys --> C:\Windows\system32\DRIVERS\vwififlt.sys [?]
R2 AVGIDSAgent;AVGIDSAgent;C:\Program Files (x86)\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe [2011-4-18 7398752]
R2 avgwd;AVG WatchDog;C:\Program Files (x86)\AVG\AVG10\avgwdsvc.exe [2011-2-8 269520]
R2 cvhsvc;Client Virtualization Handler;C:\Program Files (x86)\Common Files\microsoft shared\Virtualization Handler\CVHSVC.EXE [2010-2-28 821664]
R2 HPDrvMntSvc.exe;HP Quick Synchronization Service;C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe [2010-10-14 92216]
R2 sftlist;Application Virtualization Client;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe [2010-4-24 483688]
R3 AVGIDSDriver;AVGIDSDriver;C:\Windows\system32\DRIVERS\AVGIDSDriver.Sys --> C:\Windows\system32\DRIVERS\AVGIDSDriver.Sys [?]
R3 AVGIDSFilter;AVGIDSFilter;C:\Windows\system32\DRIVERS\AVGIDSFilter.Sys --> C:\Windows\system32\DRIVERS\AVGIDSFilter.Sys [?]
R3 netr7364;RT73 USB Wireless LAN Card Driver for Vista;C:\Windows\system32\DRIVERS\netr7364.sys --> C:\Windows\system32\DRIVERS\netr7364.sys [?]
R3 Sftfs;Sftfs;C:\Windows\system32\DRIVERS\Sftfslh.sys --> C:\Windows\system32\DRIVERS\Sftfslh.sys [?]
R3 Sftplay;Sftplay;C:\Windows\system32\DRIVERS\Sftplaylh.sys --> C:\Windows\system32\DRIVERS\Sftplaylh.sys [?]
R3 Sftredir;Sftredir;C:\Windows\system32\DRIVERS\Sftredirlh.sys --> C:\Windows\system32\DRIVERS\Sftredirlh.sys [?]
R3 Sftvol;Sftvol;C:\Windows\system32\DRIVERS\Sftvollh.sys --> C:\Windows\system32\DRIVERS\Sftvollh.sys [?]
R3 sftvsa;Application Virtualization Service Agent;C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe [2010-4-24 209768]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S3 osppsvc;Office Software Protection Platform;C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE [2010-1-9 4925184]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\system32\Drivers\usbaapl64.sys --> C:\Windows\system32\Drivers\usbaapl64.sys [?]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\system32\Wat\WatAdminSvc.exe --> C:\Windows\system32\Wat\WatAdminSvc.exe [?]
.
=============== Created Last 30 ================
.
2011-06-17 23:09:54 39984 ----a-w- C:\Windows\SysWow64\drivers\mbamswissarmy.sys
2011-06-17 23:09:51 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
2011-06-17 23:01:31 -------- d-----w- C:\Users\Carrie\AppData\Local\{CFEC83E0-14C8-41E7-ABE0-4F004615C036}
2011-06-17 22:57:54 -------- d-----w- C:\Program Files (x86)\MALWAREBYTES ANTI-MALWARE
2011-06-17 02:00:34 -------- d-----w- C:\Users\Carrie\AppData\Roaming\Malwarebytes
2011-06-17 02:00:29 -------- d-----w- C:\ProgramData\Malwarebytes
2011-06-17 02:00:26 25912 ----a-w- C:\Windows\System32\drivers\mbam.sys
2011-06-15 11:10:18 -------- d-----w- C:\Users\Carrie\AppData\Local\{16DD3022-9999-4A2F-9F2E-FC84913F660F}
2011-06-15 03:01:02 102400 ----a-w- C:\Windows\System32\drivers\dfsc.sys
2011-06-15 03:01:01 1896832 ----a-w- C:\Windows\System32\drivers\tcpip.sys
2011-06-15 03:01:00 499712 ----a-w- C:\Windows\System32\drivers\afd.sys
2011-06-15 01:44:51 -------- d-----w- C:\ProgramData\Research In Motion
2011-06-15 01:41:14 -------- d-----w- C:\Users\Carrie\AppData\Local\Research In Motion
2011-06-14 22:15:01 -------- d-----w- C:\Users\Carrie\AppData\Local\{CFAE9849-ACD1-45F9-B054-AC926B1AD186}
2011-06-13 10:56:38 -------- d-----w- C:\Users\Carrie\AppData\Local\{B5B21DE3-97FD-46F0-92E0-6D8655E2E2BA}
2011-06-13 01:45:51 -------- d-----w- C:\Program Files\iPod
2011-06-13 01:45:50 -------- d-----w- C:\Program Files\iTunes
2011-06-10 01:00:42 -------- d-----w- C:\Users\Carrie\AppData\Local\{8AE978B8-41C4-46D7-923C-19B8E5112F01}
2011-06-03 01:09:10 -------- d-----w- C:\Users\Carrie\AppData\Local\{4BBC2B8B-07E3-4E27-B826-32E703753D22}
2011-05-25 08:59:03 27008 ----a-w- C:\Windows\System32\drivers\Diskdump.sys
2011-05-24 23:28:24 -------- d-----w- C:\Users\Carrie\AppData\Local\{72E013F2-3DB6-4965-8727-9439EC4A9F8C}
.
==================== Find3M ====================
.
2011-05-28 03:25:16 1638912 ----a-w- C:\Windows\System32\mshtml.tlb
2011-05-28 03:07:01 3133952 ----a-w- C:\Windows\System32\win32k.sys
2011-05-28 03:00:02 1638912 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2011-05-04 02:51:08 287744 ----a-w- C:\Windows\System32\drivers\mrxsmb10.sys
2011-05-04 02:51:08 157696 ----a-w- C:\Windows\System32\drivers\mrxsmb.sys
2011-05-04 02:51:05 126464 ----a-w- C:\Windows\System32\drivers\mrxsmb20.sys
2011-05-03 05:21:22 976896 ----a-w- C:\Windows\System32\inetcomm.dll
2011-05-03 04:50:29 740864 ----a-w- C:\Windows\SysWow64\inetcomm.dll
2011-04-29 03:13:10 461312 ----a-w- C:\Windows\System32\drivers\srv.sys
2011-04-29 03:12:54 399872 ----a-w- C:\Windows\System32\drivers\srv2.sys
2011-04-29 03:12:37 161792 ----a-w- C:\Windows\System32\drivers\srvnet.sys
2011-04-22 20:18:28 1197056 ----a-w- C:\Windows\System32\wininet.dll
2011-04-22 20:14:08 57856 ----a-w- C:\Windows\System32\licmgr10.dll
2011-04-22 19:31:50 981504 ----a-w- C:\Windows\SysWow64\wininet.dll
2011-04-22 19:31:26 44544 ----a-w- C:\Windows\SysWow64\licmgr10.dll
2011-04-22 18:49:57 482816 ----a-w- C:\Windows\System32\html.iec
2011-04-22 18:23:59 386048 ----a-w- C:\Windows\SysWow64\html.iec
2011-04-15 00:28:24 118864 ----a-w- C:\Windows\System32\drivers\AVGIDSDriver.sys
2011-04-09 06:58:56 142336 ----a-w- C:\Windows\System32\poqexec.exe
2011-04-09 06:45:48 5509504 ----a-w- C:\Windows\System32\ntoskrnl.exe
2011-04-09 06:13:06 3957632 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe
2011-04-09 06:13:06 3901824 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe
2011-04-09 05:56:38 123904 ----a-w- C:\Windows\SysWow64\poqexec.exe
2011-04-06 19:26:58 96544 ----a-w- C:\Windows\System32\dnssd.dll
2011-04-06 19:26:58 69408 ----a-w- C:\Windows\System32\jdns_sd.dll
2011-04-06 19:26:58 237856 ----a-w- C:\Windows\System32\dnssdX.dll
2011-04-06 19:26:58 119584 ----a-w- C:\Windows\System32\dns-sd.exe
2011-04-06 19:20:16 91424 ----a-w- C:\Windows\SysWow64\dnssd.dll
2011-04-06 19:20:16 75040 ----a-w- C:\Windows\SysWow64\jdns_sd.dll
2011-04-06 19:20:16 197920 ----a-w- C:\Windows\SysWow64\dnssdX.dll
2011-04-06 19:20:16 107808 ----a-w- C:\Windows\SysWow64\dns-sd.exe
2011-04-05 03:59:54 377936 ----a-w- C:\Windows\System32\drivers\avgtdia.sys
2011-03-25 03:23:22 343040 ----a-w- C:\Windows\System32\drivers\usbhub.sys
2011-03-25 03:23:03 98816 ----a-w- C:\Windows\System32\drivers\usbccgp.sys
2011-03-25 03:23:03 324608 ----a-w- C:\Windows\System32\drivers\usbport.sys
2011-03-25 03:22:57 52224 ----a-w- C:\Windows\System32\drivers\usbehci.sys
2011-03-25 03:22:56 25600 ----a-w- C:\Windows\System32\drivers\usbohci.sys
2011-03-25 03:22:55 30720 ----a-w- C:\Windows\System32\drivers\usbuhci.sys
2011-03-25 03:22:51 7936 ----a-w- C:\Windows\System32\drivers\usbd.sys
2011-03-25 03:07:51 256 ----a-w- C:\Windows\SysWow64\pool.bin
.
============= FINISH: 18:06:24.40 ===============

 

[Broni]

I don't see much in your logs. Possibly false positive.

Download SUPERAntiSpyware Free for Home Users:
http://www.superantispyware.com/

• Double-click SUPERAntiSpyware.exe and use the default settings for installation.
• An icon will be created on your desktop. Double-click that icon to launch the program.
• If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here: http://www.superantispyware.com/definitions.html.)
• Close SUPERAntiSpyware.

Restart computer in Safe Mode.
To enter Safe Mode, restart computer, and keep tapping F8 key, until menu appears; pick Safe Mode; you'll see "Safe Mode" in all four corners of your screen

• Open SUPERAntiSpyware.
• Under "Configuration and Preferences", click the Preferences button.
• Click the Scanning Control tab.
• Under Scanner Options make sure the following are checked (leave all others unchecked):
  • Close browsers before scanning.
  • Terminate memory threats before quarantining.
• Click the "Close" button to leave the control center screen.
• Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
• On the left, make sure you check C:\Fixed Drive.
• On the right, under "Complete Scan", choose Perform Complete Scan.
• Click "Next" to start the scan. Please be patient while it scans your computer.
• After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
• Make sure everything has a checkmark next to it and click "Next".
• A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
• If asked if you want to reboot, click "Yes".
• To retrieve the removal information after reboot, launch SUPERAntispyware again.
  • Click Preferences, then click the Statistics/Logs tab.
  • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
  • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
  • Copy and paste the Scan Log results in your next reply.
• Click Close to exit the program.

Post SUPERAntiSpyware log.

 

[carrie1077]

I ran super antispyware, also I was wondering what browser should I use? I currently have Windows 7 and use Google Chrome, but is Firefox or IE better? Also I use AVG free 2011 is there a better free anti virus software? Thanks again!


SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 06/18/2011 at 07:42 PM

Application Version : 4.54.1000

Core Rules Database Version : 7286
Trace Rules Database Version: 5098

Scan type : Complete Scan
Total Scan Time : 00:51:17

Memory items scanned : 324
Memory threats detected : 0
Registry items scanned : 11472
Registry threats detected : 0
File items scanned : 121140
File threats detected : 0

 

[Broni]

At this point, we can safely assume, that threat was a false positive, which is actually not that unusual for AVG.

 

[carrie1077]

Well thank you again for all your help

 

[Broni]

You're very welcome