[Inactive] HP Proliant tower hanging up

[FrankB4now]

This is a server tower but running Windows XP Pro SP2. My laptop on this office network was recently cleaned and now is starting to act up again. One of the computers on the network will not let me disable the local area connection. I am currently running the 8 step Virus/Spyware/Maleware removal instructions on that computer also. I ran through and here are my logs.

 

[Broni]

Please download ComboFix from Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**

1. Please, never rename Combofix unless instructed.
2. Close any open browsers.
3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
   • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
   • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
   NOTE1. If Combofix asks you to install Recovery Console, please allow it.
   NOTE 2. If Combofix asks you to update the program, always do so.
   • Close any open browsers.
   • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
   • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
   • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
4. Double click on combofix.exe & follow the prompts.
5. When finished, it will produce a report for you.
6. Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.

**Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

Make sure, you re-enable your security programs, when you're done with Combofix.

DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!

 

[FrankB4now]

Completed Combofix

Broni, you cleaned my laptop about three weeks ago, what I was wondering is can the problems on the laptop migrate through my network to these other computers? Should I go through these steps on each computer and then make sure the virus Norton 360 is up to date and running scans on all computers?
Thanks,
Frank

 

[Broni]

what I was wondering is can the problems on the laptop migrate through my network to these other computers?

If you have file sharing enabled, it's very possible.

1. Please open Notepad

• Click Start , then Run
• Type notepad .exe in the Run Box.

2. Now copy/paste the entire content of the codebox below into the Notepad window:

File::

Folder::

Driver::

Registry::
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=dword:00000000
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000000
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000000
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"3389:TCP"=-


RegLockDel::

3. Save the above as CFScript.txt

4. Then drag the CFScript.txt into ComboFix.exe as depicted in the animation below. This will start ComboFix again.

5. After reboot, (in case it asks to reboot), please post the following reports/logs into your next reply:

• Combofix.txt
• A new HijackThis log.

 

[FrankB4now]

Next Step

Combofix with the notepad insert done.
Ran HiJack and here are the logs.

 

[Broni]

Looks good

1. Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.


2. Go to Kaspersky website and perform an online antivirus scan.

1. Disable your active antivirus program.
2. Read through the requirements and privacy statement and click on Accept button.
3. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
4. When the downloads have finished, click on Settings.
5. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:

• Spyware, Adware, Dialers, and other potentially dangerous programs
  [*] Archives
  [*] Mail databases

6. Click on My Computer under Scan.
7. Once the scan is complete, it will display the results. Click on View Scan Report.
8. You will see a list of infected items there. Click on Save Report As....
9. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.

Post fresh HijackThis log as well.

 

[FrankB4now]

Broni,
I ran the TFC and then went on the website for Kaspersky, I tried to run program, it updated for a while then I checked settings and scanned. It got stuck or stayed on ~Outlook.PST files. I left it for a long time (couple of hours)and nothing happened. I pressed stop scan. I had work to be done and worked in Quickbooks. Then I needed a file in Excel and it kept coming up Excel encountered a problem and must be shutdown. This hasn't happened before. I did go into why with Microsoft and almost updated Windows as it requested but then I remembered your post said do not add or change programs until the computer is cleaned. I hope I didn't mess up the progress. I closed all programs, copied the files to work on another computer. I ran TFC again and then logged onto Kaspersky. A warning came up that the certificate for the program has expired and I clicked continue. I ran the scan again and it seemed to stop on the same spot. I tried to click report while it was stuck and it stopped the scan. A window came up Launch of the Java application is interrupted. Please establish and uninterrupted Internet connection for work on this program.

 

[Broni]

Please run a free online scan with the ESET Online Scanner

• Disable your antivirus program
• Tick the box next to YES, I accept the Terms of Use
• Click Start
• Accept any security warnings from your browser.
• Check Scan archives
• Click Start
• ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
• When the scan completes, push List of found threats
• Push Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.

Post fresh HJT log as well.

 

[FrankB4now]

I ran the ESET scanner and it found no infected files. I didn't see any place to push for a list, I hope that is because there were no threats. I ran HJT and hope we are good. What do you think about the Excel files not opening correctly? Programs are still locking up too???
Thanks,
Frank

 

[Broni]

Any particular program locking up?
As for Excel, you may need to reinstall Office.
Please, post some computer info:
- processor type, amount of RAM (hold Windows logo key, hit Pause/Break key)
- hard drive size/free space (open "My Computer", right click on hard drive letter, click "Properties")

BTW, I'm not a big fan of Norton, if you don't know yet

=====================================================================

Print this post out, since you won't have an access to it, at some point.

1. Open HijackThis.

2. Close all windows, except for HijackThis.

3. Put checkmarks next to the following HijackThis entries:

O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O16 - DPF: {CAFECAFE-0013-0001-0017-ABCDEFABCDEF} (JInitiator 1.3.1.17) -


4. You should also checkmark following entries (these are unnecessary startups; no actual programs will be removed):

O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKLM\..\Run: [Ink Monitor] C:\Program Files\EPSON\Ink Monitor\InkMonitor.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [C-Media Mixer] Mixer.exe /startup
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe [unless you have paid version]
O4 - Global Startup: EPSON Status Monitor 3 Environment Check 2.lnk = C:\WINDOWS\system32\spool\drivers\w32x86\3\E_SRCV02.EXE
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll [unless you have paid version]

5. Click on Fix checked button.

6. Restart computer.


When done....


Your computer is clean

1. Turn off System Restore:

- Windows XP:
1. Click Start.
2. Right-click the My Computer icon, and then click Properties.
3. Click the System Restore tab.
4. Check "Turn off System Restore".
5. Click Apply.
6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
7. Click OK.
- Windows Vista and 7:
1. Click Start.
2. Right-click the Computer icon, and then click Properties.
3. Click on System Protection under the Tasks column on the left side
4. Click on Continue on the "User Account Control" window that pops up
5. Under the System Protection tab, find Available Disks
6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
8. Click OK

2. Restart computer.

3. Turn System Restore on.

4. Make sure, Windows Updates are current.

5. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

7. Run defrag at your convenience.

8. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

9. Please, let me know, how is your computer doing.

 

[FrankB4now]

Cleaned up again.

Thanks Broni,
Computer specs.
Intel Xeon CPU
3040 @ 1.86GHz
1.00 GB of RAM
Physical Address Extension

C: Drive 74.5 GB Total 40.7 GB Used, no compression, Allow Indexing Service (ticked)
E: Drive 931 GB Total, 215 GB Used, no compression, Allow Indexing Service (ticked)
E: Drive - Iomega HDD USB External Drive.

FYI Windows update fails on the installation tool on almost all computers, have never been able to get it to upload. All other updates work. I keep Windows automatic update off because it running in the background slows the computer up and it always wants to reboot the computer. Same goes for Norton live update. I go on now and then and update manually.
Running Acronis True Image on each computer and saving on E: drive, then will backup to Carbonite online. Running Perfect Disk for cleanup. As you know Norton 360 on all computers. Do you think the hanging up on Kaspersky was caused by Norton? Are your dislikes for Norton due to incompatibility with other programs or incomplete coverage allowing spyware and maleware to get through. If I were to start migrating to new antivirus and firewall software what would you suggest?
Should I be running SuperAntiSpyware along with Norton?
As far as the locking up, Excel locked up when I tried to open a spreadsheet, I took the same file and copied it to my laptop and it opened fine. I also noticed when opening up Windows Explorer windows it started taking a long time, Explorer locked up when closing programs. If I try to expand MS Home, my network it takes a long time. That could be that I turned off one computer.

The next computer to clean is the one which will not allow me to disable the wireless connection. This one os older and my daughter had a lot of files on there, Kazaa, Ooovo, Limewire, AIM, Magic Jack, many games, etc. I removed most of them, this is an older 600Mhz Dell XPS tower. Don't know if I should just junk it or clean it, it will be used more for email and remote access to the Proliant tower.

 

[FrankB4now]

Windows Explorer?

Wow, Windows Explorer is practically locking up. Windows Explorer is the desktop right? It starts when I open up a folder window then it boggs down. I can't even get Task Manager to open up to find out what is running and gobbling up the CPU. I got into it for a sec and saw wmplayer.exe using up 34% usage, 11% for task manager. I came up on the same type problems with my laptop after we finished with it. There must be a program that was corrupt that part of it got deleted. Any ideas on how to find out what needs to be reinstalled? Or what to check?

 

[Broni]

Hmmm....
All we know, your computer is clean of malware and garbage.
First of all, disable indexing service. Usually, it's a drag.

As for Norton...I don't like it for causing conflict with other programs, I don't like it for being a resource hog and afterall, I don't think it gives you really good protection.
Let's check something.
After disabling indexing, uninstall Norton, using Norton Removal Tool: http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039 and see how things are.
We'll go from there.

 

[FrankB4now]

Broni,
Hold tight for a little, tomorrow I have to go out on meetings and some work as the sun might just come out. I will get back to you as soon as I can sit down and concentrate.
Thanks,
Frank

 

[Broni]

No problem