Ok... here is the scene:
On Jan 2nd our computer would not log onto Internet Explorer. We did a virus scan with SpyBot and Norton. Turned up a few and corrected a few (did not correct Downloader.Misleadapp). Ran again and this time 2 came up - a Tracking Cookie and the Downloader.misleadapp. It did NOT clean either.
After a couple of days of not getting online through our desktop, (we can still access online viw our laptop), I decided to try a System Restore (Programs, Accessories, System Tools, System Restore). I picked the date of 12/28/09. It mentioned something about an E drive which I think is our portable hard drive which was not connected at the time. I looked at my computers and there was no E Drive. I then did the restore and now I can not get on my computer. It loads up Windows XP and then our log on screen appears. I click on my name (or my husband or Admin) and put in the pass word. It begins to log on - it sometimes goes to the "picture scene" where our icons are normally displayed (no icons though) It makes the log on sounds, it sits a minute, makes the log off sound, says it is saving and then logs off to the user selection screen. If you attempt to log on again it doses it over and over and will not let you log on.
I can access my data from my lap top so I know the data on my computer is still there. It just won''t let me on my desktop.
We have tried several things.. The windows XP disk, the checkdisk from safe mode. NOTE: it will NOT let us on in safe mode either.
I am in a panic mode and can not solve this. Any help is appreciated.
Thanks!
On Jan 2nd our computer would not log onto Internet Explorer. We did a virus scan with SpyBot and Norton. Turned up a few and corrected a few (did not correct Downloader.Misleadapp). Ran again and this time 2 came up - a Tracking Cookie and the Downloader.misleadapp. It did NOT clean either.
After a couple of days of not getting online through our desktop, (we can still access online viw our laptop), I decided to try a System Restore (Programs, Accessories, System Tools, System Restore). I picked the date of 12/28/09. It mentioned something about an E drive which I think is our portable hard drive which was not connected at the time. I looked at my computers and there was no E Drive. I then did the restore and now I can not get on my computer. It loads up Windows XP and then our log on screen appears. I click on my name (or my husband or Admin) and put in the pass word. It begins to log on - it sometimes goes to the "picture scene" where our icons are normally displayed (no icons though) It makes the log on sounds, it sits a minute, makes the log off sound, says it is saving and then logs off to the user selection screen. If you attempt to log on again it doses it over and over and will not let you log on.
I can access my data from my lap top so I know the data on my computer is still there. It just won''t let me on my desktop.
We have tried several things.. The windows XP disk, the checkdisk from safe mode. NOTE: it will NOT let us on in safe mode either.
I am in a panic mode and can not solve this. Any help is appreciated.
Thanks!