Infected with virus or malwere need help

[xXmartinXx]

Hi
I think my computer is infected with some kind of virus. When i start internet explorer there are coming popups all the time that says my computer is infected and asks me if want to install antispyware programs and such. And I cant get into the task maneger it says its been inactivated by admin.I'd be really thankful if you guys can help me.

 

[kritius]

The first thing that I need you to do for me is to download and install HijackThis for me,

Highjackthis Instructions

• Make sure you have the LATEST version of HJT (currently v2.0.2) it can be downloaded from HERE
• Run the HijackThis Installer and it will automatically place HJT in its own folder, usually C:\Program Files\Trend Micro\HijackThis. Please don't change the directory as it is necessary to create backups.
• After installing, the program launches automatically, close it.
• After the scan is complete attach the log in your reply.

Do not attempt to fix any item yet.
Do not add anything to the ignore list.
Don't use the AnalyseThis button, its findings are dangerous if misinterpreted.

Hijackthis will give me an idea as to what nasty things there are lurking about in your system and will help the both of us get rid of them.

If you have any problems or questions then please post back.

Download and Run Malwarebytes' Anti-Malware
Please download Malwarebytes' Anti-Malware to your desktop.

• Double-click mbam-setup.exe and follow the prompts to install the program.
• At the end, be sure a checkmark is placed next to:
  • Update Malwarebytes' Anti-Malware
  • Launch Malwarebytes' Anti-Malware
• Then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select Perform full scan, then click Scan.
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is checked, and click Remove Selected.
• When completed, a log will open in Notepad. please attach the log into your next reply.
• If you accidently close it, the log file is saved here and will be named like this: C:\Documents and Settings\<your username>\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Download and Run ComboFix

• Download this file from either of the two below listed places :

HERE or HERE

• Then double click combofix.exe & follow the prompts.
• When finished, it shall produce a log for you. Attach that log in your next reply

WARNING: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

After these steps Run HijackThis and post a log back with the other two.

 

[xXmartinXx]

Hi okey i have the log now thanks for helping me out

//Martin

 

[kritius]

After these steps Run HijackThis and post a log back with the other two.

Better get on with the other things I asked.

 

[xXmartinXx]

Yes sorry but looks like I got a problem with combofix its done scanning and removing but now it says:
"Preparing log report.
Do not run any program until Combofix has finished."

and nothing have happend for over an hour

 

[kritius]

Let me know if its still like that and we'll try something else.