I have read threads and help and have tried everything in the book, for weeks/months, to save my external hard drive. I believe the drive is working just fine and needs re-formatted. At one point, when plugged in, it would say it needed re-formatted. I tried to get around this to save my data and now, it only registers as USB Mass Storage under Device Manager and nowhere else. I tried USEase Data Recovery and can see my old files but not access them. I slightly remember changing something in the command prompt but can't remember what exactly. At any rate, at this point, I would be just as happy to somehow erase my data and start from new. (Of course I would rather keep my old pictures but if I can't, it would be just as nice to refresh my hard drive and save what I was able to gather.) Any suggestions would be much appreciate before I throw it in the trash!! Thanks in advance.