Keyboard freezes every 5 seconds while background changes to gray

[DebWest]

Hi, this problem has occurr ever since I first bought this pc. I have an HP Pavilion Notebook 2620 ds. I run Windows 8.1 which was updated from original system 8.0. I have read every solution on Windows 8 forum and HP forums. nothing has helped. While typing, my cursor disappears every 5 seconds. I have to move my mouse cursor to align exactly with the last letter & click so I can type again. Simultaneously, the top of my desktop page changes from blue to gray, and my cooling fan increases speed. I use my internal cooling fan. Also, when I try to move a picture in My Pictures, the drop down menu will disappear. Renaming pictures is almost impossible because my cursor ma disappear in only 1 second, or it may last 5 seconds.
Originally, my cursor would disappear every 10 seconds and reappear after 5 seconds. After a Chkdsk run, the problem changed to what I described above.
I have looked for 3rd party software, & removed anything I don't need. This problem started before I added any software. I was given a link once that solved my problem,but I didn't write it down. When I upgraded to Windows10, decided I didn't like it and went back to Windows 8.1, my problem began again. I have run my antivirus program, Advanced SystemCare Pro 9.1, I have checked disk, ran my Disk Doctor, I have done a Safe Boot. The problem didn't occur in Safe Boot but that didn't tell me much. I'd appreciate any help you can give me. Thanks!

 

[Cycloid Torus]

You have done a lot and I'm sorry you are still not sorted out.

I like Leo. He often has answers.. https://askleo.com/why-does-my-cursor-disappear-while-typing/

What you describe sounds like another application starts to run (removing cursor and switching from blue header "this is active" to gray "something else is active". Does alt-tab get you to something else that is active?

Hopefully, you have a strong anti-malware / anti-virus and it is up to date and your scans are clean.

If bought new and within warranty, you might pursue HP 'support'.

 

[DebWest]

Thank you! Leo didn't help any. You asked about Alt/Tab. I clicked that as soon as the background went light & cursor in picture program stopped me from typing in renaming picture. ( the rename goes blue as if I've entered all my info & clicked Enter). The only thing my PC switched to was Desktop. No other active applications showed.
If you can think of anything else I'll try it. Yes I have a great anti virus program that automatically updates & I run it every ,2-3 days. Re warranty, no. Thus oc is at least 3 years old, noone will help from HP or Microsoft without payment.
Thanks for trying! Debbie

 

[Cycloid Torus]

Just wondering if among other things, did you run sfc / scannow (https://support.microsoft.com/en-us/kb/929833 )

 

[DebWest]

Just wondering if among other things, did you run sfc / scannow (https://support.microsoft.com/en-us/kb/929833 )

Hi! I had run scan before but didn't write it down. This time I wrote down the corrupted file. It said hash mismatch : Amd64/CNBJ2530.DPD doesn't match (same as above) DBB. Do you think that's the problem? Microsoft.com told me to replace the corrupted file with correct one. I haven't done that yet. I'm not sure how.

 

[Cycloid Torus]

If SFC didn't do repair (it usually does), you need to locate a 'good copy' of the file to replace it manually. Are you sure you have written name down correctly? I can't find it. Please locate file on your computer and check 'properties'.

 

[Cycloid Torus]

Good if lengthy instruction. http://www.howtogeek.com/222532/how...-system-files-with-the-sfc-and-dism-commands/

 

[Cycloid Torus]

Hi! I had run scan before but didn't write it down. This time I wrote down the corrupted file. It said hash mismatch : Amd64/CNBJ2530.DPD doesn't match (same as above) DBB. Do you think that's the problem? Microsoft.com told me to replace the corrupted file with correct one. I haven't done that yet. I'm not sure how.

You should read this lengthy forum about this issue: https://answers.microsoft.com/en-us...h/08ef49a6-84e8-47ad-bd69-48b829d495c9?auth=1

 

[DebWest]

Thanks Cycloid Torus!!! I will! I'll let you know asap if this fixes my keyboard/typing problem. I appreciate the help more than you know!

 

[DebWest]

Cycloid Torus! hey I fixed my problem, I think!!! It hasn't occurred in past 3 days, so I'm assuming it's okay now! Now to tell you what I did, because I still don't believe it was so simple! I had run my antivirus scan which I use Advanced System Care Pro. After my scan, I clicked on "Tools" which shows many tools on my computer available. I clicked on Win Doc because I remembered it helping me before with another problem. I ran the scan, it found one error (unfortunately I don't remember what it said) so I clicked "Fix". As soon as the error was fixed, my problem was solved. No more fan running constantly, no background changing colors and I could type constantly without losing the text cursor!!! I do wish I'd remembered what the particular error was!! Anyway, wanted to share the good news and thank you for all your help! I hope this helps someone else with same problem!!
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