Keyboard not working

[Candy_girl]

hello

earlier today my winamp was experiencing sound glitches, I figured its from that program lastfm, so I uninstalled it and everything was working fine. Then cos I'm stupid I reinstalled the program and everything went downhill - computer made weird sounds, keyboard and mouse stopped working. I ran safemode cleaned everything with ccleaner and now everything is fine except for the keyboard which refuses to function. I unplugged and replugged it a coupla times, restarted the pc but still nothing

I'm using onscreen keyboard now.

Please help!

 

[kimsland]

I'm using onscreen keyboard

Cool, but slow.

Anyway, is this a USB keyboard or the older PS/2 style (round) ?

Go to Start-->Run--> devmgmt.msc

(just copy and paste that devmgmt.msc in the start run field)

Then expand your keyboard area, right click on it, and select remove

Then restart

Hopefully Windows Plug n Play will find and install it properly

abcdefghijklmnopqrstuvwxyz

 

[Candy_girl]

Hmm, maybe I'm seeing things, but I cant seem to find keyboards there. I made a screencap.(see attachment)

and its not a usb one.

oh also, I had put the mouse on usb cos it wasnt workin when it was normally plugged to the pc case.

 

[kimsland]

Hmm, maybe under "Human Interface Devices"

Also confirm it's plugged in properly (by re-inserting it and checking the pins)

You can also go to Add/Remove new Hardware (in Control Panel) and see if Windows finds it

Last option would be to purchase a USB keyboard (assuming the PS/2 connection is faulty)

Edit: good pic too

 

[Candy_girl]

Ok, checked the hardwares on the pc, under keyboard there's no properties to it, nothing. It's like it doesn't exist. And its inserted properly really.

I cleaned the cpu case earlier, perhaps I hit something that maybe messed up the motherboard or something?

Any ideas?

 

[kimsland]

Unless you hit the chrome keyboard box, and its broken a pin underneath or something.

Anyway, just get a USB keyboard, it'll make life easier.

Actually just in case, go to Safe Mode (repeatively press F8 on Windows startup)

And check the keyboard on Notepad from there (Notepad is always the best program to test the keyboard)

 

[Candy_girl]

Alright I'll try that later, cos I restarted the pc way too many times already.

In the meantime, I noticed the only working key is the f-lock one. Not sure if that means anything.

 

[Candy_girl]

Ok, so keyboard is working again, but my computer freezes loads and now everything seems to be taking too much memory and CPU usage. I'm pretty sure there's a virus, but neither AVG, CCleaner, nor HIjackthis detected any unusual stuff.

Is there any better programs that could find out the source to those abnormalities?

Please help. I really don't wanna format!

Thanks in advance.

 

[kimsland]

Download and Run Malwarebytes' Anti-Malware
Please download Malwarebytes' Anti-Malware to your desktop.

• Double-click mbam-setup.exe and follow the prompts to install the program.
• At the end, be sure a checkmark is placed next to:
  • Update Malwarebytes' Anti-Malware
  • Launch Malwarebytes' Anti-Malware
• Then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select Perform full scan, then click Scan.
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is checked, and click Remove Selected.

Edit:

Ok, so keyboard is working again

Oh yeah, what was the fix for it?
.

 

[Candy_girl]

Ok, so I ran that program you recommended. Found some stuff, deleted it and now the PC is still acting weird. The sound glitches are back and everything seems to be twitching and freezing.

I scanned with AVG 8 for both viruses and spywares and still nothing of threat was found.

Here's my hijackthis log, maybe you could spot something I couldn't!

Oh, and keyboard worked magically after I shut down the computer for a few hours!

 

[kimsland]

Please note I am not a HJT specialist
The "No file" and "missing" stated lines can be removed

O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll

Read here--> http://www.pchell.com/support/nwprovau_dll_file.shtml

C:\Program Files\Norton AntiVirus

Please go to Add/Remove programs, and confirm Norton is removed fully: Norton Antivirus; Live Update and Live Reg

Recycle Bin\kdja.exe

Please empty your Recycle bin
Or better yet download and run CCleaner: http://www.ccleaner.com/

C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto

Please download and run Msconfig Cleanup



Also I noticed that your Internet is through USB
Ideally you should connect via Ethernet, and uninstall the Modem USB drivers

 

[Candy_girl]

Ok, so all what you told me to delete refused to be deleted. I logged in safemode, ran CCleaner, hijackthis and other stuff and still everything is there.

And that recycle bin file, can't be found anywhere, because I don't have a recycle bin, everything is permanently deleted right away.

I need to get rid of this: (Recycle Bin\kdja.exe) because it's causing my task manager to twitch, due to that it wants to open!

The freezing is getting worse, I don't know what to do anymore!

 

[kimsland]

So if you go:

Start-->Run--> C:\Documents and Settings\All Users\Start Menu\Programs\Administrative Tools
Ok

You see this folder "Recycle Bin" ? (which shouldn't be there)

You could try:

Please Disable System Restore (howto)

Then download Move On Boot from h e r e

Once installed click on Start--> All Programs -->GiPo@Utilities-->MoveOnBoot
Paste this exactly in the white area: C:\Documents and Settings\All Users\Start Menu\Programs\Administrative Tools\Recycle Bin\kdja.exe
Click next, and then select Delete select Start

Restart
Confirm kdja.exe has in fact been deleted

If it has gone, please re-enable System Restore

Reply back with the result

 

[Candy_girl]

Ah, finally that annoying twitch in my taskmanager is gone. And that means the unusual recycle bin thing is gone too. Thanks a lot!

The freezing is still there though.

And for the record, I always have the system restore off.

So, whats the next move?

 

[kimsland]

Do post#11 again

 

[kimsland]

Please do this:

Manual steps to run Chkdsk from My Computer or Windows Explorer

• Open My Computer, and then right-click the hard disk that you want to check.
• Click Properties, and then click Tools.
• Under Error-checking, click Check Now. A dialog box that shows the Check disk options is displayed

Use one of the following procedures:

• • To run Chkdsk in read-only mode, click Start.
• • To repair errors without scanning the volume for bad sectors, select the Automatically fix file system errors check box, and then click Start. (tick)
• • To repair errors, locate bad sectors, and recover readable information, select the Scan for and attempt recovery of bad sectors check box.

Note If one or more of the files on the hard disk are open, you will receive the following message:

The disk check could not be performed because the disk check utility needs exclusive access to some Windows files on the disk. These files can be accessed by restarting Windows. Do you want to schedule the disk check to occur the next time you restart the computer?

Click Yes to schedule the disk check, and then restart your computer to start the disk check.

Wait until Chkdsk finishes Checking / Repairing any faults
Windows will then either restart your computer or continue loading Normally.

 

[Candy_girl]

Please note I am not a HJT specialist
The "No file" and "missing" stated lines can be removed


Read here--> http://www.pchell.com/support/nwprovau_dll_file.shtml


Please go to Add/Remove programs, and confirm Norton is removed fully: Norton Antivirus; Live Update and Live Reg


Please empty your Recycle bin
Or better yet download and run CCleaner: http://www.ccleaner.com/


Please download and run Msconfig Cleanup



Also I noticed that your Internet is through USB
Ideally you should connect via Ethernet, and uninstall the Modem USB drivers

Nothing wants to be removed by hijack:

LSP winsock tells me that it cannot be deleted and that i have to use lsp fix or spybot.

Norton fies are not listed in add/remove programs and cannot be removed in hijack.

and that

C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto

is not listed in Msconfig Cleanup.

are these files much of a threat, because i think they've been there since forever ?

i really don't know what to do now, pc is still freezing then stops then freezes again.

EDIT:

i just saw your new post, i will try it. althougt i've previously ran dskcchk through comand prompt & restarted the pc i saw the check and then nothing,,,but i will try it again your way.

 

[kimsland]

tells me that it cannot be deleted and that i have to use lsp fix or spybot.

Ok then download Spybots S & D and update and run it.

Also I must sign off, (Been on a while, my eyes are going square !)

 

[Candy_girl]

I ran spybot S&D it removed lots of other threats, but didnt remove any of the wanted files.

Chkdsk didn't do much either

I used lspfix to remove nwprovau.dll but then i lost my net connection so i had to restore it. (sys restore)

the only thing that i removed was

C:\WINDOWS\PCHealth\HelpCtr\Binaries\MSConfig.exe /auto

=)

the old norton files seems to be unremovable.

also the freezing seemed to me that is from the sound card because of the sound glitches i experienced...so i updated my sound card drivers and everything is still the same.

the thing is, now whenever i leave the pc for 2 minutes i come back and it frozen, so i have to refresh for 10 minutes to get it back to normal again, then it starts freezing again by it self afterwards.

could it be a hardware issue? a friend tells me that if i replace my power supply all the freezing will go away. (had the same issue)

EDIT: one more thing is that in the task manager the system idle process always has form 80 to 97 cpu usage then when i start refreshing the pc the Explorer.exe takes his cpu usage, and that's when there's no glitches or freezing. just thought id tell you. also i experience major sound glitches when there's no apparent freezing. and sound glitches seems to have been increased and are unaffected by refreshing after i installed the new sound card drivers.

 

[kimsland]

i had to restore it. (sys restore)

That's a concern, I wonder if all the bugs are back
Mind you System Restore should have been off anyway, until this is resolved

the old norton files seems to be unremovable.

Norton removal tool: http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

so i have to refresh for 10 minutes to get it back to normal again

If you can refresh it, it's not frozen

also the freezing seemed to me that is from the sound card

No

could it be a hardware issue?

Unlikely, unless it's Ram (but I'd say it's software related)

system idle process always has form 80 to 97

The closer to 100% "System Idle Process" the better (it means nothing is processing at 100%)

Run Startup Control Panel
Untick everything (including Antivirus) This is reversable
Restart

Does it still have issues?

 

[Candy_girl]

Norton files finally removed, thank you.

The closer to 100% "System Idle Process" the better (it means nothing is processing at 100%)

Run Startup Control Panel
Untick everything (including Antivirus) This is reversable
Restart

Does it still have issues?

Yes, unfortunately, and my method of getting rid of that freezing or that glitching right now is that i continuously run system scans of AVG, because whenever an application takes the system idle process CPU usage, the PC is back at normal.

Edit: yeah, its really weird, i have to make an application run 100% CPU usage.

 

[kimsland]

Yes 100% idle cpu usage

Please try this:

Manual steps to run Chkdsk from My Computer or Windows Explorer

• Open My Computer, and then right-click the hard disk that you want to check.
• Click Properties, and then click Tools.
• Under Error-checking, click Check Now. A dialog box that shows the Check disk options is displayed

Use one of the following procedures:

• • To run Chkdsk in read-only mode, click Start.
• • To repair errors without scanning the volume for bad sectors, select the Automatically fix file system errors check box, and then click Start. (tick)
• • To repair errors, locate bad sectors, and recover readable information, select the Scan for and attempt recovery of bad sectors check box.

Note If one or more of the files on the hard disk are open, you will receive the following message:

The disk check could not be performed because the disk check utility needs exclusive access to some Windows files on the disk. These files can be accessed by restarting Windows. Do you want to schedule the disk check to occur the next time you restart the computer?

Click Yes to schedule the disk check, and then restart your computer to start the disk check.

Wait until Chkdsk finishes Checking / Repairing any faults
Windows will then either restart your computer or continue loading Normally.

 

[Candy_girl]

Ah, I hate to disappoint you, but everything is still the same - when I leave the computer for a few minutes, everything acts weird - sound glitches, freezing, the whole nine yards!

EDIT: i've check the pc bios and it turns out my system power supply fan is at 0 RPM, i checked the fan then and its not working.
so do you think maybe computer can't handle the hotness without the fan?

Thanks for everything!

 

[kimsland]

i checked the fan then and its not working

In CMOS the fan may state 0RPM, even though it may be still working. This is because where it might be plugged into the board may be different to the correct CPU fan plug position. (ie it may be plugged directly into one of the power connectors)

Remove the cover and reconfirm that the fan is actually connected, and that it does (or doesn't) start

The fan is most certainly required, and without it your CPU may be dammaged

 

[Candy_girl]

So turns out the reason behind all of that is the keyboard. Yeah, right now it is not working and everything is working fine - no sound glitches, no freezing, nothing!

Think the problem is in the hardware. That part where the mouse & keyboard are plugged. Not sure what exactly is the problem, but for now I'll get a USB keyboard and see how things go!

Thanks again for everything.