Hey, I was asked by a family member to clean out their laptop, so I went ahead and downloaded malwarebytes, ccleaner and a new antivirus. Then I turned on safemode and restarted the pc.
Now the laptop starts up and goes to the windows loading bar. As soon as its done loading the screen goes black but I can see and move the mouse cursor. A few seconds after that the pc restarts. Over and over again.
Useless info:
Now Im stuck again but this time, restoring it doesnt help, I cant do a full system restore because there is no backup image and the data on the laptop is important.
Startup repair doesnt help.
I figure that I only need to be able to turn off safemode somehow. Is there any way of fixing this?
Thanks in advance, I registered on this forum because of this problem and I will try and return the favor in other threads.
PS
Acer Asipre
Windows Vista (idk if 32 or 64, i assume 32)
SU2700 Intel Premium processor
intel GMA 4500MHD
3GB DDR3 memory
Now the laptop starts up and goes to the windows loading bar. As soon as its done loading the screen goes black but I can see and move the mouse cursor. A few seconds after that the pc restarts. Over and over again.
Useless info:
I interrupted the process and then I was asked if I wanted to restore the pc to a earlier time. After doing that, it booted into safemode. I cleaned out the pc (put a lot of work into it etc). I turned off safemode and booted it up regulary. For some reason I couldnt install the new antivirus but the old one was deleted (not an issue for this thread). Since i was in safe mode before I figured to fix the antivirus problem i will boot it into safemode again.
Now Im stuck again but this time, restoring it doesnt help, I cant do a full system restore because there is no backup image and the data on the laptop is important.
Startup repair doesnt help.
I figure that I only need to be able to turn off safemode somehow. Is there any way of fixing this?
Thanks in advance, I registered on this forum because of this problem and I will try and return the favor in other threads.
PS
Acer Asipre
Windows Vista (idk if 32 or 64, i assume 32)
SU2700 Intel Premium processor
intel GMA 4500MHD
3GB DDR3 memory