For the past 2 weeks, my laptop has been having sound issues. Every time I turn on my laptop after a restart/shutdown I would have no sound. I figured out how to get sound temporarily, by going to device manager, uninstalling the Realtek driver, then scan for hardware changes, Then I would get sound back. After doing that the pc always wants me to restart, but every time I do, I have no sound. I've tried several different Realtek drivers, and several different steps I found on google, but nothing is working.
Recently Realtek is not even showing up in the device manager and I am left with a red x by the speaker on the system tray.
I have a Dell G5 15, I tried contacting Dell support but they wanted to charge me $120. I was kind of hoping it would be an easy fix.
This confuses me, instead of the Realtek drivers showing up in the device manager. I am now seeing Intel HD Audio. I went into system info and found this under Problem Devices ...
Intel(R) Smart Sound Technology (Intel(R) SST) OED INTELAUDIO\DSP_CTLR_DEV_A348&VEN_8086&DEV_0222&SUBSYS_08241028&REV_0010\4&7FF715F&3&0800 This device cannot start.
Intel High Definition Audio INTELAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_10280824&REV_1000\4&7FF715F&3&0001 The drivers for this device are not installed.
Sorry if this post is kind of all over the place, I wanted to make sure I could tell you guys as much info as possible. Thanks for your time and any info provided.
Stephen
Recently Realtek is not even showing up in the device manager and I am left with a red x by the speaker on the system tray.
I have a Dell G5 15, I tried contacting Dell support but they wanted to charge me $120. I was kind of hoping it would be an easy fix.
This confuses me, instead of the Realtek drivers showing up in the device manager. I am now seeing Intel HD Audio. I went into system info and found this under Problem Devices ...
Intel(R) Smart Sound Technology (Intel(R) SST) OED INTELAUDIO\DSP_CTLR_DEV_A348&VEN_8086&DEV_0222&SUBSYS_08241028&REV_0010\4&7FF715F&3&0800 This device cannot start.
Intel High Definition Audio INTELAUDIO\FUNC_01&VEN_10EC&DEV_0256&SUBSYS_10280824&REV_1000\4&7FF715F&3&0001 The drivers for this device are not installed.
Sorry if this post is kind of all over the place, I wanted to make sure I could tell you guys as much info as possible. Thanks for your time and any info provided.
Stephen