Hardware Laptop stuck on logo


TS Rookie
My laptop is stuck on the acer start up logo, I turn it on and off and that's where it stays,model Acer Aspire V5,
(I have no clue how open the battery etc,)
It's never had problems, suggestions and anything that could help welcome,
Thank you in advance


TS Ambassador
Remove the battery by moving a spring loaded "switch" near the battery compartment on the laptop's bottom. Run the laptop on the AC adapter. See if it boots normally. If it does, replace the battery