Lexmark error message

[jonti007]

I have a lexmark 2500 all in one printer, it has worked fine till recently when i got an error message when trying to print. It said "Unsupported cartridge" The cartridge has been working for months and is a lexmark cartridge, so I have bought another and I have got the same message.
I have reinstalled the drivers, I have unplugged the printer for an hour or so, but still the same
Any Ideas Anyone Please

 

[PrintMaster]

Hello, the cartridge may be defective or the cartridge may not be seating properly in the carrier. I was able to find the following at the Lexmark site. You may be able to get some help using the Chat or calling the Lexmark number for support.
support.lexmark.com:80/lexmark/index?page=content&productCode=LEXMARK_X2500&segment=SUPPORT&viewlocale=en_US&searchid=1260904780382&actp=search&userlocale=EN_US&id=SO4741

 

[ethrestroh]

If the correct toner cartridge is installed, it may not be seated correctly. Because of this reason, you are getting this error message.For that, do the following:
1. Turn off the printer.
2. Reseat the toner cartridge.
3. Close the lid.
4. Power the printer back on and check the display.