Looking for help with a "random shut down" problem with a Toshiba Satellite A305

By LukeHaag ยท 4 replies
Jan 12, 2013
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  1. If you can help me solve my problem I will be more than happy to compensate you for your time! (PayPal)

    Okay so to be precise, it is a Toshiba Satellite A305-S6857

    The problem is that the computer will completely shut off at any given time. It will sometimes boot into windows but it will be a black screen with only the cursor until a blue screen pops up that I never have enough time to read through. It won't stay on trying to install a new OS or in the Setup Manager.
    What I've tried:
    Removing hardware one by one to see if it was the problem
    Completely cleaned heatsink
    Removed battery and ran only with power cord
    Power drain
    Replaced motherboard with a used but working one

    Let me know if you need anymore information.
    Thank you in advance for your time!
  2. fimbles

    fimbles TS Evangelist Posts: 1,185   +208

    The blue screen should produce a minidump file. Locate this file on your pc and upload it please.

    Usually in c/windows/minidump.
  3. LukeHaag

    LukeHaag TS Rookie Topic Starter

    How do I go about accessing that?
  4. fimbles

    fimbles TS Evangelist Posts: 1,185   +208

    Go to my computer, then navigate to (c:)/windows/minidump

    There should be a few crash dump files in there, choose the most recent by date and upload it here.

    Alternatively, download blue screen view here: http://www.softpedia.com/get/System/Back-Up-and-Recovery/BlueScreenView.shtml

    Use it to analyse your minidumps, and google the results it gives you to help diagnose why your computer blue screened.
  5. LukeHaag

    LukeHaag TS Rookie Topic Starter

    I can't get into that, the computer won't completely open Windows. Its just a black screen with the cursor.
    Same scenario with Safe Mode.

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