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Lost my sound on new computer

By staticsx ยท 4 replies
Nov 27, 2008
  1. Hey all hope you can help. I have a less than a year old gateway computer with windows vista. I did the service pack 1 update and lost my sound. I have the Creative I-trique 3200 series. they worked fine before on this comp now it's like they don't exist. I have tried everything but I am not all the computer savvy. Please help
  2. staticsx

    staticsx TS Rookie Topic Starter

    Also in Device Manager, it says under sound, video, and game controllers:
    Realtek High def audio:
    Unsupported game port for creative:
    VIXS Pure Tv-U 4899 (NTSC/ATSC Combo:

    I am thinking my problem lies with the unsupported game port for creative beings that what my speakers are. They have not been unplugged or moved, and worked fine untill the vista service pack 1 update.
  3. staticsx

    staticsx TS Rookie Topic Starter

    Realtek must be the original sound the comp had. I have an aftermarket screen and speakers so Realtek should have nothing to do with me. Right?
  4. staticsx

    staticsx TS Rookie Topic Starter

    Main Circuit Board b
    Board: ELITEGROUP MCP61PM-AM 1.0
    Bus Clock: 201 megahertz
    BIOS: Phoenix Technologies, LTD 6.00 PG 04/27/2007

    Is this my motherboard? I am seriously stumped.
  5. staticsx

    staticsx TS Rookie Topic Starter

    Anyone help?

    My system model is gateway 5474 if it helps? I have no idea what to do besides install a new soundcard.
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