Malicious Virus.. I cant get rid of it...

By Derick
Apr 23, 2014
  1. Okay so I have tried a number of things but no matter what it gets me no where...

    Whenever I try to run any antivirus installation I double click the installation program and it doesnt open.

    The main program I usually use is malwarebytes, but when I try to install it in safemode I get this error message:
    Setup was unable to create the directory
    "C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware".
    Error 5: Access is Denied.

    I also get it in normal windows and on the one time I was able to run mbam through the chameleon installation the quick scan came back with a type mismatch error and shut down malwarebytes.

    Any help would be greatly appriciated.
  2. Derick

    Derick TS Rookie Topic Starter

    OK! I was able to solve the problem on my own and install malwarebytes. I am currently running a full scan as we speak!

    What I had to do was navigate to C:\Programdata and find the file named Malwarebytes, I then right clicked, Permissions and found that the firus had removed all user permisions so I just created a new permission that allowed full control of the folder with my username and BAM! I was able to sucessfully install and run malwarebytes in safemode :)
  3. Broni

    Broni Malware Annihilator Posts: 54,258   +383

    Welcome aboard [​IMG]

    Please, complete all steps listed here:
    Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
    Attached logs won't be reviewed.

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.
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