Malwarebytes

[BlondeSurfer05]

how long does it take for malwarebytes to scan?
thanks.

 

[kimsland]

Depends on how much data (and programs) you have installed.

But truthfully, at least an hour, maybe more.
For fun once I did it, I eventually gave up on the 21/2 hour stage (Maybe I should remove some of my data, it is getting a tad largish)

By the way, how longs it been now?

 

[BlondeSurfer05]

Malware completed- now crashed...

okay, i completed malware after like 50 minutes or more.. i clicked the remove button.. then the blue screen came up.. and it restarted my computer.

now i am having even more problems. so im on my other computer now.
on my laptop (the one that's infected by PC spyware) i get this popup "ieuser.exe-Bad Image" that keeps popping up constantly when i click "Ok" and i cant even go on the web.

what can i do now?? everything is going wrong on my laptop.

 

[kimsland]

Some info here: http://forums.microsoft.com/MSDN/ShowPost.aspx?PostID=1521670&SiteID=1

Also uninstall Windows Defender (if installed) from add/remove programs

 

[BlondeSurfer05]

i cant even get on the web to click the link. im using a different computer.
im trying to turn off the comp and i get the blue screen again, "crash dump" or something. i'll try to see if i can get on the web once the laptop turns back on.

 

[kimsland]

im using a different computer

You don't want me to answer that do you?
I appreciate you must be frustrated though

Please view the page on the working computer

 

[BlondeSurfer05]

no window defender

i clicked on control panel to uninstal a program, i do not see window defender in the list..
im not a computer genius. so bear with me.. ha

 

[kimsland]

I'm giving this a bit more of my attention and looking into it for you
I'll reply back in a tick (or tock!)

 

[kimsland]

Is there any command line that is with the error? like c:\windows\......<some filename>

I am also concerned about 2 things:
1. You still have Malware present (likely cause)
2. You may lose your data (depending on if it's harddrive related)

When you scanned (and the scan failed) before. Was that scan being done in Safe mode? if not, please re-scan in Safe mode again (seeyu in a hour)

To get to safe mode:

1. Restart your computer and start pressing the F8 key on your keyboard.
2. When the Windows Advanced Options menu appears, select "Safe Mode"

It is possible that you may have a Windows fault too.
Running sfc /scannow (should fix this)
Takes about an hour, and requires your Windows CD

The last option is the Hard Drive (Hardware)
It is difficult to know if your HardDrive is failing, but if you have the chance, you may wish to backup. I don't want you to lose data in all this.
Backup, means save pics; docs and other data to a blank DVD (spyware and all!)

Then re-install Windows clean (which means format first) and also install updated AVG antivirus. Then return your backup.
This will at least remove any software issue.

 

[BlondeSurfer05]

Safe mode..

sorry, my computer seems so complicated..
im in safe mode.. seems like its not picking up on the wireless so i cannot click on the malware icon...
im ready to give up and take it to the geeksquad and pay a fourtune..

 

[BlondeSurfer05]

i forgot to note that i also have the RunDLL error pop-up

 

[kimsland]

Safe mode is very limited
No Internet
No startups
Mostly no drivers (like sound, and possibly video - ie poor graphics)

All I want you to do is a Spyware scan in there. And hopefully 50mins later, you'll remove the bugs.

Please do a full scan in Safe Mode, and repair/remove any bugs
Then restart (normally) back to Normal mode

Test for any errors again

Reply back

 

[BlondeSurfer05]

Cant click anything

ok, im sorry..
i am in safe mode, it wont let me click anything... even when i try to click the start button

 

[BlondeSurfer05]

should i do it in normal mode?

im not worried about loosing anything since i dont save that much stuff on the computer.
safe mode isnt letting me click anything
i could try to do it in normal mode and hope the blue screen doesnt happen again..
let me know.

 

[kimsland]

If you're not worried much about data
It may be easier to backup and re-install
Re-install Windows~ 40 Mins
Install Drivers ~ 30mins
Install Programs ~45 Mins
Install Updates ~ 2 Hours
But at least Windows install is quick!

Otherwise run MSCONFIG (From Start Run)
Select Diagnostic mode
Restart (again!)
- You will need to continue logging in with Diagnostic mode - Yes prompt
Run the scan in full (cross my fingers)
Remove all bugs
Restart

Run MSCONFIG again
Go back to Normal
Restart

Reply back

 

[BlondeSurfer05]

no clue

i just did scan in normal mode.
i have no clue how to start the back up data.

 

[kimsland]

i completed malware after like 50 minutes or more.. i clicked the remove button.. then the blue screen came up.. and it restarted my computer.

Means the scan was interrupted
Or in layman's, It's not done!

You have to do it again, ideally do the ipconfig first.

i have no clue how to start the back up data.

Your data? To CD? or DVD? or Flash Drive?

Oh dear!

You really should learn, how to backup. ( your words: "that's right, right now!")
Windows has made it easy
Place a blank CD or DVD (if you have a DVD Writer) in your CD/DVD drive
You should get a popup, "Open Drive to backup files" (I've turned mine off, so I can't remember the exact wording)
Anyway select that one (Or Open "My Computer" and then open the CD/DVD drive)
Drag and drop files into the White area (ie the CD/DVD drive window)
Continue dragging your data in there, until you have it all in there (that you want)
Select "Burn these files to disc" on the LHS
Name doesn't matter
OK
Hopefully your data burns to disc

You know, it's very hard being basic! (I'm trying)

 

[BlondeSurfer05]

backing up...

sorry, i took a break from the computer.
im backing up my files right now.
how do i re-install once the backup is completed..
then how do i do the next step after re-installing?

 

[BlondeSurfer05]

ok backup is complete..
do i have to click on restore files or do i need to do something else first?

 

[kimsland]

You know I don't know if you have:
Xp or Vista ?
Recovery CD or Standard Windows CD
Recovery Partition?
Sata (may require F6 prompt) drivers

So it may be a bit tricky. (but usually not!)

Usually it's just a matter of putting in your Windows CD, and booting off it
Select Install Windows
Format (actually just read all the user prompt writing)

Windows will then install

You will then need to load all your drivers (you should have a drivers CD, or M/b CD)

If you haven't done all this before, it is very hard to explain every step!
You might need someone to help you, that has done it before
For me, I think it's about ~20,000 times (could be more!)

 

[BlondeSurfer05]

vista.

ok i have vista,
i have alot of cd for the laptop.
i have reinstallation DVD- windows vista, dvd for reinstalling dell portable and dell xps, Reintalling dell mediadirect, microsoft, and roxio..

 

[kimsland]

reinstallation DVD- windows vista

that's the one

 

[BlondeSurfer05]

installed the vista..

ok. its asking me to:
UPGRADE: keep your files, settings, and programs and upgrade windows.
or
CUSTOM (advanced): install a clean copy of windows, select where you want to install it, or make changes to disks and partitions. this option does not keep your files, settings, and programs.

 

[kimsland]

Custom


Please don't reply with every prompt, as you may not get an answer
As mentioned, you may need someone with experience, I can't do a 100 post thread, as there may be 100 individual options from start to finish (ie even after Windows is installed)

 

[BlondeSurfer05]

ok sorry..
i just dont know who can do it for me cause i dont know any computer genius.
i guess i wont use my laptop anymore until i find someone who can do it for me..
thanks