Microsoft acknowledges unresponsiveness problem in new Xbox controllers, is working on fix

midian182

Posts: 6,569   +58
Staff member
In brief: We've heard a lot about the PlayStation 5 DualSense drift issues recently, but it seems Sony isn't the only company with problematic controllers. While not drifting, Microsoft's new Xbox Wireless Controller is failing to register button presses for some people, a problem that's present on both the Xbox consoles and PC. The Redmond firm has acknowledged the issue and is working on a fix.

Drifting has been a blight on controllers for years. The most famous sufferer is Nintendo's JoyCons, though Microsoft's previous Xbox One controllers, including the $180 Elite Controller, experience the same problem.

Last month brought reports of some PS5 DualSense units experiencing drift, leading to Sony facing a class-action lawsuit over the matter. Nintendo and Microsoft are also dealing with class actions over their controllers.

As reported by The Loadout, the new Xbox Wireless controller that arrived alongside the Xbox Series X/S occasionally fails to register button presses. A user called SK Lee bought one of the controllers as an upgrade from their Logitech F310 but found the Y button often doesn't work, which is particularly annoying for someone who mostly plays FIFA.

"The controller consistently failed me several times in a 15-minute game," said SK Lee, who notes that the A and X buttons also occasionally fail, though not as often as the Y button. They've now gone back to their Logitech controller.

Microsoft said it is aware of the situation and is working on a solution, though we don't know when it might arrive or what it might entail. "At Microsoft, we put all of our products through rigorous quality assurance testing and are committed to providing customers with an unparalleled gaming experience," the company said. "We are aware some players may be experiencing unresponsiveness with their new Xbox Wireless Controllers and our teams are actively working on a solution. For the best experience, we encourage customers to visit Xbox Support for assistance."

A recent teardown of the DualSense controller showed part of the problem is that Sony, along with other companies, use components with low durability as a "wilful cost-saving calculation on the consoles makers' part," according to iFixit.

The usual disclaimer is that not all new Xbox Wireless Controllers are experiencing the problem; this writer's is working fine after a few months of use. But it's disappointing to see so many reported issues with the new devices, especially when they cost $60 and more.

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Dimitriid

Posts: 287   +495
You know seeing how both major consoles had this issue and how both consoles had (And some might argue, continue to have) major problems meeting demand I am beginning to think that maybe going forward with major console releases in the middle of an unprecedented (for the modern day) pandemic was not the best of ideas.

Even on normal years you usually can't get away from this kind of growing pains on the new hardware but 2020 in particular seems like a terrible year for major releases and delaying for 2021 could have enabled them to overcome so many of the problems
 

QuantumPhysics

Posts: 4,597   +4,937
I've gone through 6 Xbox One controllers. Either stick drift or trigger unresponsiveness.

Mortal Kombat and Call of Duty are especially hard on the triggers.

Xbox 360's controllers were far superior.
 

opckieran

Posts: 29   +50
What a world, where, compared to the other 2, M$ appears to have the most proactive response to alleged controller issues (so far).
 

Kosmoz

Posts: 119   +197
What a world, where, compared to the other 2, M$ appears to have the most proactive response to alleged controller issues (so far).
It's so proactive that they haven't fixed the Elite controller issues, which are old news by now... yeah, keep simping.

All of these companies have issues, take off your horse blinders.

I like PS5 and their games and I will get one eventually, but besides bad availability there are a lot more reasons why I don't want to buy one now, but later 1-2 years down the road. I don't like to be a beta tester. The same would apply if I wanted to buy an Xbox, but I don't, I don't need one - I have a PC.
 

NeoMorpheus

Posts: 361   +646
My new Series X have experience the non responding button. But I only experienced that on one game, Forza Horizon 4 and only one button, the Y.

What I have experience more often is that the controller will power off by itself, during gameplay.
 

Theinsanegamer

Posts: 2,304   +3,246
I've gone through 6 Xbox One controllers. Either stick drift or trigger unresponsiveness.

Mortal Kombat and Call of Duty are especially hard on the triggers.

Xbox 360's controllers were far superior.
Likewise my 360 controllers from back int he day still work perfectly. My PS4 controller's battery is shot, and one of my switch joycons is drifting, but the 15 year old 360 controller works like the day it came out of the box.
 

Thretosix

Posts: 57   +67
I had this problem back in November when I first got my Series X but it's since gone away. As far as drifting and such, I've had Xbox One controllers for over 10 years with no drifting issues or otherwise, this includes two gen 1 elite controllers with thousands of hours of use. I know it's not always the case but I picture people throwing their controllers or something when I hear about defects like this. Controllers aren't cheap, people need to take better care of them.
 
I wasn't even done writing before the comment posted. I am pissed off at XBOX. How dare you give us subpar quality with your incompetence. We pay so much for your crap!

I have 3 or 4 controllers that the left stick went to **** on within 6 months! We deserve our money back and I am done with XBOX from now.

They've lost a customer and im done with them. I've been a customer since 2005 and I know im not the only one.
 

texasrattler

Posts: 1,105   +513
I wasn't even done writing before the comment posted. I am pissed off at XBOX. How dare you give us subpar quality with your incompetence. We pay so much for your crap!

I have 3 or 4 controllers that the left stick went to **** on within 6 months! We deserve our money back and I am done with XBOX from now.

They've lost a customer and im done with them. I've been a customer since 2005 and I know im not the only one.
Might as well just leave consoles then since ALL of them have controller issues.
 

Steve Lalancette

Posts: 17   +13
I've gone through 6 Xbox One controllers. Either stick drift or trigger unresponsiveness.

Mortal Kombat and Call of Duty are especially hard on the triggers.

Xbox 360's controllers were far superior.
Maybe you're right, but I have a different experience with my Xbox One controller this year. I'm quite surprised because I'm a heavy gamer. Naturally, I take good care of my controller. But the best experience I had with these new 3D controllers, came from a PDP Xbox 360 controller. 10 years, and maybe more, of good PDP quality at my service.
 

Reehahs

Posts: 1,140   +780
Seems like after 360/PS3/Wii-U generation of consoles, the quality of controllers went downhill.
 

Itwasntme

Posts: 7   +3
Seems like after 360/PS3/Wii-U generation of consoles, the quality of controllers went downhill.
Not really. While many here are only bothered to claim how their favorite console supplier has bested
this issue, the problem is simply that controllers are simply being more complex and sensitive devices
nowadays. That makes them pricier but at the same time they are less durable.
Heck, even back in C64/Amiga-times people knew that at some point a new controller
was in due. Today people expect far superior hardware (in terms of complexity!)
to work like a charm from day one - impossible if you want to keep quality management at an
affordable price.
 

Edzz1

Posts: 13   +11
I'm a miser so I like to make sure my purchases count, I never buy anything when it comes out, I always wait for a few revisions to iron out the kinks before I pull the trigger
 
I bought 2 Elite Series 2 Controllers both Randomly shut off during Fast Action sequences in Call of duty and Madden 21.

Both are on their way to the Red Ring of Death Center in Texas for repairs.