Microsoft confirms that gaming can drain the Surface Book 2's battery even when plugged in

By midian182 · 7 replies
Nov 22, 2017
Post New Reply
  1. While most reviews of the Surface Book 2 peg it as a powerful, competent, and versatile 2-in-1, some noticed issues with its battery life, especially when it comes to gaming. Microsoft has now confirmed that in certain cases the power supply is unable to charge the machine fast enough to stop it from draining.

    "In some intense, prolonged gaming scenarios with Power Mode Slider set to 'best performance' the battery may discharge while connected to the power supply," a Microsoft spokesperson told The Verge.

    In addition to featuring one in the screen, the 15-inch Surface Book 2 comes with an extra battery in its keyboard section, which is where the optional GTX 1060 GPU is located. The 2-in-1 has a range of settings to preserve battery life at the cost of performance, but users engaged in graphically intensive tasks like gaming will probably want to enable ‘best performance.' It may hammer the battery, but surely plugging it in will stop the drain? Apparently not.

    The problem is that the GTX 1060 draws between 70 and 80 watts, while the Surface 2’s processor can reach 35 watts in high power mode. But the 102-watt charger only supplies about 95 watts to the device.

    Microsoft does point out that the power management system will prevent the battery from draining completely, but it’s still going to cause issues. The company suggests throttling the hardware during gaming to “better performance” or “best battery” settings. That won’t be ideal for titles like Destiny 2, which drains power at 10 percent per hour when in maximum performance mode.

    Microsoft says that the Surface Book 2 is “a great option for STEM professionals (designers, developers, engineers),” suggesting that it’s not primarily designed for gaming. Still, you’d expect a device that costs $2,499 not to lose power when it’s plugged in, even if you are playing games on it.

    Permalink to story.

  2. Vulcanproject

    Vulcanproject TS Guru Posts: 395   +414

    Couldn't afford another 10 watts charging system in those $2499 hey?
    Last edited: Nov 22, 2017
    cliffordcooley and Reehahs like this.
  3. bmw95

    bmw95 TS Maniac Posts: 205   +176

    I hope they fix that tbh. I learned not to buy brand new MS stuff and wait awhile because of stuff like this.
  4. ikesmasher

    ikesmasher TS Evangelist Posts: 3,054   +1,368

    Itll be pretty stupid if they dont start shipping these out with chargers with 10 more watts.
    They could even replace the ones of people who ask for it.
    senketsu likes this.
  5. andrewdoyle88

    andrewdoyle88 TS Addict Posts: 134   +123

  6. Kenrick

    Kenrick TS Evangelist Posts: 630   +403

    St*pid engineering

    "The company suggests throttling the hardware during gaming to “better performance” or “best battery” settings"

    I will suggest to replace them free for better customer experience. This is the reason why MS would never be a successful hardware company together with google.
  7. azicat

    azicat TS Rookie Posts: 22   +10

    Any mention of the same issue with video/graphics rendering? I presume that power management would be throttling any 100% utilization renders as well.
  8. Jules Mark

    Jules Mark TS Enthusiast Posts: 27   +8

    That GPU will downclock from 1.4Ghz to 1Ghz in about 10min of use. To me this is a GTX 1050Ti maskerating as a GTX 1060!!

Similar Topics

Add your comment to this article

You need to be a member to leave a comment. Join thousands of tech enthusiasts and participate.
TechSpot Account You may also...