Missing files

By robbie32 ยท 6 replies
Jan 2, 2009
  1. Hi,

    I ran a bunch of cleaning utilities - Ad-Aware, Spybot, AVG tools - and just want to find out if my system still has problems. Recent scans using Norton Utilities revealed missing files -
    C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll.

    I am not sure how to amend the register or how to apply missing files to it

    I tried to attach the hijack log but it is in excess of 10000 characters and requests to shorten the log. This would mean there would be missing info?

    I am hoping someone can help

    cheers Robbie
  2. raybay

    raybay TS Evangelist Posts: 7,241   +10

    Do you have Windows Defender installed? If so, first, try to delete c:\program files\windows defender\MSASCui.exe.manifest
    That often resolves the problem.
    Otherwise, do a gurgle search for Missing msvcr80.dll
    There are plenty of solutions online... most having to do with Windows Defender and replacing it with Windows Defender Beta
  3. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +184

    Note the full path indicated for your missing file
    C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dl

    This is part of Adobe Acrobat. You can try:
    - if you the install disk, insert and when prompted select a Repair option
    - Go to Add/Remove programs. Click on Acrobat 7.0. If will probably offer Modify or Repair as well (in addition to Remove). If doesn't show modify/repair then just cancel
  4. robbie32

    robbie32 TS Rookie Topic Starter

    windows defender

    no, I do not have windows defender installed

    i did however create a hijackthis log if this is of any assistance
  5. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +184

    As to my earlier post and now your last post....

    Oh! I see you your Adobe directory is simply Adobe Reader
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    Open adobe reader and somewhere up top either under Help or Tools am sure they offer update. TRy it
  6. robbie32

    robbie32 TS Rookie Topic Starter

    I think it is sorted


    Thanks for the assistance. I believe that the files missing were infected AVG files. I have removed AVG and installed AVIR which found infections. I have downloaded the latest version of adobe reader which fixed the remaining missing file.

    thanks again
  7. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    Yes Avira is way better than AVG
    You should also run Malwarebytes too ;)

    Glad it's sorted :grinthumb
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