Monitor "No Signal" Issue

[Sassyer]

Hello All. I am looking for help with my Acer E5-575 laptop and Acer K202HQL Monitor using Windows 10. I recently purchased the monitor and wanted to connect it to my laptop. However, despite doing all of the following, I still see “no signal” on the monitor.

• Connect the laptop and monitor with a VGA cord
• Connect the laptop and monitor with a HDMI cord
• Reinstalled Windows 10
• Removed Generic PnP Monitor graphics card drivers and reinstalled them
• Removed Generic PnP Monitor graphics card drivers and reinstalled them
• Rolled back Generic PnP Monitor drivers
• Ran Intel Processor test and passed

The Generic PnP Monitor says it is working properly in Device Manager. If I do a Windows + P the system says I cannot project to another screen. Try reinstalling the driver or suing a different video card.

I am also unable to add the monitor as a device.

I am out of ideas and would welcome yours please!

 

[MaikuTech]

Well lets try this for now, go here and download the vga drivers:

Product Support | Acer United States

Next read this page carefully:

Cannot install latest VGA (Intel) drivers for Aspire E5-575 33bm

Sigh. I hate this computer. Something is always wrong.

community.acer.com

Now click this link and make sure to read this, depending on what version of windows you have now.
It might throw a fit or two and cause you some grief.

1803 update bricks intel graphics on aspire e5-576g-5762

The windows 10 1803 update completely breaks the intel 620 graphics driver on the aspire e5-576g-5762 Windows boots using software rendering and device manager shows a code 43 error for the intel device.

community.acer.com

Keep this number, you might want to call acer and have them assist you.

acer technical support - Google Search

Yeah they do out of warrenty support, be ready to pay immediately if they decide to help you.

 

[Sassyer]

Well lets try this for now, go here and download the vga drivers:

Product Support | Acer United States

Next read this page carefully:

Cannot install latest VGA (Intel) drivers for Aspire E5-575 33bm

Sigh. I hate this computer. Something is always wrong.

community.acer.com

Now click this link and make sure to read this, depending on what version of windows you have now.
It might throw a fit or two and cause you some grief.

1803 update bricks intel graphics on aspire e5-576g-5762

The windows 10 1803 update completely breaks the intel 620 graphics driver on the aspire e5-576g-5762 Windows boots using software rendering and device manager shows a code 43 error for the intel device.

community.acer.com

Keep this number, you might want to call acer and have them assist you.

acer technical support - Google Search

Yeah they do out of warrenty support, be ready to pay immediately if they decide to help you.

Thank you ?. I will try it later this morning.

 

[MaikuTech]

If all else fails after trying that, reach out to acer through a phone call.
They are aware of that problem and they did screw up some during the development of that laptop.

 

[Sassyer]

Thank you once again! ?

I tried the steps with no success. It seems either I can't get the laptop to project the signal or it is being projected and the monitor does not recognize it. The monitor shows up in "Device Manager" and "Bluetooth & other devices", but not as an option when I do a Windows + P.

I called Acer a few days ago. They told me to test my monitor with another computer. All my friends have Macs, so I am stuck until I find someone with a PC.

The IT people at work will not let me do it there due to liability. The monitor starts up, shows the Acer logo and then says No Signal. I have both the VGA and HDMI cables connected. I have switched the monitor to Auto, VGA and DVI with no success.

The monitor says DVI-D. The port of the laptop is HDMI. The cable I am using says HCMI. Is there a difference between DVI-D and HCMI? Am I using the wrong cable? The one I have in is AmazonBasics DVI to HDMI Cable.



It's frustrating because the window to return in in almost closed to return it.

Thanks again!!