mssyn20.sys page fault in non paged area.

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You need to do the following, in order to reinstall from scratch.

Backup any important data such as music/photo`s etc, as formatting will wipe your data.

Diconnect from the net and don`t reconnect, until you have your firewall software installed.

1 Restart your computer and go to setup usually by pressing the F2 or delete key.

2 Once you get into setup look for the boot menu and make sure you set it to boot from cd first followed by your hard drive.

3 Put the Windows xp disk into your cd.

4 Now save your settings and exit setup.

5 While your computer is booting you will see a message that says "press any key to boot from cd" press any key.

6 When the welcome to setup screen appears press enter and then press F8 to accept the Microsoft licence agreement.

7 You will be prompted to repair an installation press the escape key.

8 Now select the partition that you want to reformat and press the D key to delete it you will be asked to confirm that you want to delete the partition.

9 Now press C to create a brand new partition you will be asked what size you want the partition to be in mega bytes. If you just press enter then the partition will be the maximum size that you can have. This is perfectly ok if you don`t want to create multiple partitions.

10 You will now be asked to format the partition select the ntfs file sytem and do a full format.

11 Once the format is complete setup will continue.

Your computer will restart during the remaining setup again you will be asked to press any key to boot from cd DO NOT PRESS ANYTHING and setup will continue. Once the setup is complete and you are back in Windows remove the Windows cd from your cd drive.

Install your firewall software and reconnect to the net. Install whatever drivers you need, then run Windows updates.

Finally, install whatever programmes/software you want.

Regards Howard :)
 
Is there anyway to save her ITunes Library? If she loses this library, I believe she will never be able to add to her current IPod w/out wiping it out??? You don't know how I can get my sick computer to reconnect to the internet? Why is my screen now white???
 
THIS may help you backup the itunes library, providing you can get the sick computer to co-operate.

Your sick computer is infected with malware that is damaging your files/OS. That`s why I think the best course of action is to format the hard drive and start again from scratch. This will wipe out the malware.

I`d have preferred it, if I could`ve helped you to clean the system, but I can`t do anything, because your system files are just too badly damaged and that`s why you can`t follow the instructions.

If you`re not confident in backing up your data and doing a reformat. Either get a friend who can help you, or take the computer to a pc repair shop.

Regards Howard :(

This thread is for the use of JKaye only. Please don`t post your own virus/spyware problems in this thread. Instead, open a new thread in our security and the web forum.
 
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