Multimedia Audio Controller Driver Issue - Please Help

By cdiddy · 82 replies
Aug 26, 2004
  1. N3051M

    N3051M TS Evangelist Posts: 2,115

    i can't get any info from those motherboard details. Maybe help yourself by downloading this and looking under the hardware specs, there should be a link with a download for drivers..

    EVEREST Home
  2. Endlessnight

    Endlessnight TS Rookie


    I have that already, thats how I got the MB info. Am I looking in the wrong place or is my MB just FuBar? When I go to the Motherboard info its says Unknown. I have an Emachine maybe that will help? If there is somewhere I should/could look for the MB info on Everest plz let me know. ; ;
  3. N3051M

    N3051M TS Evangelist Posts: 2,115

    Go to this website:

    enter in your model no, series/etc for your PC. It should bring you to the relevant download page. If you don't know the model no or info, there should be a sticker or similar somewhere on the case (or if you kept the book(s))

    Emachine pcs are by far the most ridiculous prebuilt machines ever to be in production (no offense k?). They use mostly cheap proprietary stuff..
  4. Laurel

    Laurel TS Rookie

    Audio probs with onboard sound and Windows XP

    Hey all - give this site a try for your Mobo model and the drivers:

  5. johnM1

    johnM1 TS Rookie

    Hello ,

    I am experiencing problems with SoundMax. I have a Dell 4600i, and I've read this thread as I came upon it by googling. I attempted a few of the methods listed here as well, but I end up with the same message over and over from SoundMax "Driver not found! Reboot your system, and run this setup again."

    Here's a picture of the drivers I have under my Dell drivers folder.

    Thank you.
  6. N3051M

    N3051M TS Evangelist Posts: 2,115

    i assume you're following the instructions from the Dell website to the letter?

    If you have, and still giving you problems do the following.
    - Enter Add/Remove Programs (under Control Panel) and look for Soundmax and other audio related programs (except music players etc of course) and uninstall them.
    - Enter Device Manager and expand the branch "Sound, video and game controllers" and uninstall anything related to your sound card drivers if any.
    - Reboot and when the wizard comes up to install the driver, cancel it and run the Dell one instead. If installing it under normal bootup doesn't work, use Safe mode.
  7. evar

    evar TS Rookie

    Hi everyone,
    I also am getting the no driver found message that then tells me to reboot. I have dl'ed the latest soundmax update/drivers from my manufacturers site (ASUS) and there are no sound drivers listed in my program list. When I run the new hardware wizard it finds nothing and my system doesnt appear to see any sound hardware. I have also tried resetting audio is enabled in bios..I'm at a loss here

    TYIA for any help you can provide
    mobo is asus p4pe-x
  8. N3051M

    N3051M TS Evangelist Posts: 2,115

    see post above for instructions on how to clean your drivers first. Otherwise get a proper sound card..
  9. evar

    evar TS Rookie

    Already tried that...seems like the consensus is failed audio on my mobo..

    I appreciate the response though :)
  10. Codey

    Codey TS Rookie

    i deleted soundMAX help plz

    i deleted soundMAX, i tried reinstalling it but when i do it says driver not found
    in my device manager multimedia audio controller is under other devices and has a yellow ? beside it, can someone tell me how to get my sound back?
    i have been tryin for days.
  11. NotATechGeek!!

    NotATechGeek!! TS Rookie

    im having a problem with my multimedia audio controller i recently rebooted and havent had sound since its the only thing i havent been able 2 fix the specs of my comp r

    Motherboard Properties
    Motherboard ID 63-0100-000001-00101111-012204-iSPGDL_G$BF865001
    Motherboard Name Intel La Crosse D865GLC

    Operating System Properties
    OS Name Microsoft Windows XP Home Edition
    OS Code Name Whistler
    OS Language English (United States)
    OS Kernel Type Multiprocessor Free
    OS Version 5.1.2600 (WinXP Retail)
    OS Service Pack Service Pack 1

    C-Media CMI8738/C3DX Audio Device PCI
    SoundMax Integrated Digital Audio (Intel D865GLC) PCI

    i would really appreciate any help at all cause i cant find anything that will fix this problem thank you :)!!!
  12. superman 7

    superman 7 TS Rookie

    urgent help please

    here's the deal
    i have a TOSHIBA Satellite A75 PSA70U-003002 lap which suddenly started having trouble with the audio well to be more clear i cannot listen to anything...i saw that the multimedia audio control stuff got uninstalled so i tried installing it with the cd that came with the lap the one used to install unistalled drivers and reformat the computer anyways i tried with that and it was useless...i would like to know what could i do since i have no other cd and the computer indicates me that i need a cd to install it so i went ahead and got to the Toshiba support page and started looking in the driver section if i could find it but to my not so big surprise i found out that they don't have that in their support page anyways is there a specific place where i can download the multimedia audio control or do i have to format my computer and start from zero...
    would appreciate all the help im desperate without the audio..for me it is quite annoying not being able to hear music while i use my computer anyways thanks in advance for any response and i hope someone can help me
  13. gr3yghost

    gr3yghost TS Rookie

    Help I Cant Hear

    Gawd whats teh reason why so many people are having this issue with the multimedia audio controller? are we getting bad chips or loser sound cards? or is this just a combo of all that plus xp???? well i guess you can add another person with issues and yellow question marks and no sound.. Yes ive tried to read other known facts or helpful hints but everyones cpu and motherboards are different. Well heres my specs, and i hope someone with simular issues or a guru from Ts can help me out thanks in advance...

    Windows XP Home Edition Service Pack 2(2600)

    3.00 gigahertz Intel Pentium 4
    8 kilobyte primary memory cache
    512 kilobyte secondary memory cache

    Board: ASUSTeK Computer Inc. P4P800-E Rev 1.xx
    Bus Clock: 200 megahertz
    BIOS: American Megatrends Inc. 1009.003 09/05/2005

    NVIDIA GeForce FX 5900XT [Display adapter]
    hp f50 [Monitor] (15.2"vis, s/n 00799, October 2002)

    Sound Blaster Audigy SE just purchased it today from an old SB0220
    (after installing new card still no sound ARGH!!!!)

    I checked on belarc advisor and theres no evdience of damaged or missing files just some updates i need that arent linked to mulitmedia..
  14. gr3yghost

    gr3yghost TS Rookie

    sigh i still have no replys can anyone help me plz. Ive tried to trouble shoot uninstalled the old drives and installed new ones and i have some sound but just basic stuff like windows stuff from the themes ive gone to the website and gotten the ac 97 sound files from my motherboard and still nothing im at my wits end can someone plz help me all the specs to my computer are listed.
  15. N3051M

    N3051M TS Evangelist Posts: 2,115

    do windows repair, then try installing drivers again..
  16. gr3yghost

    gr3yghost TS Rookie

    Thanks, i turned back my setting to an earlier period when i didnt have any problems. And I removed my drives and reinstalled a new ac97 the next day it work just fine. Thanks for all the help and support
  17. Megsie1911

    Megsie1911 TS Rookie

    Everex NC1500 Laptop

    I'm having the same problem as everyone else. I have an Everex NC1500 Laptop, I got it for Christmas of 2006, and the multimedia audio controller is now missing. I have no volume control in my start menu and have no volume at all coming out of my speakers.

    I run Windows XP

    I went to the everex home page and got no help. They told me to make sure it was not muted. Please help.
  18. torrese90

    torrese90 TS Rookie

    hey everyone. im new to tech spot and i need some help reallly bad!
    i think i accidently deleted something important from my compter yesterday when i was removing some programs (i know, stupid) and now i cant hear any sound from my computer. no music or anything from websites. so if anyone could please help me, it would be greatly appreciated here is some of my computer info. :

    OS Name Microsoft Windows XP Professional
    Version 5.1.2600 Service Pack 2 Build 2600
    OS Manufacturer Microsoft Corporation
    System Model KM400-8235
    System Type X86-based PC
    Processor x86 Family 6 Model 8 Stepping 1 AuthenticAMD ~1598 Mhz
  19. dashen

    dashen TS Rookie

    hey, i recently had the same problem with the soundmax integrated digital audio that pretty much all you guys seem to have. judging by the dates on your posts i hope this will help someone at all.

    okay, so i'm going to have to assume you've downloaded the drivers, or you have them on a cd. you'll need to open the add hardware wizard. go to the control panel, then click add hardware. the same thing will also pop up if you detect new devices in the device manager, or if you restart and it doesn't recognize your multimedia audio controller.

    from there. you should:
    -click "yes, i have already connected the hardware", then Next.
    -pick "multimedia audio controller" from the list
    -specify the location of the .inf file in the driver package you got. for the soundmax drivers, from the extracted folder go to SMAXWDM then W2K_XP then select the .inf file you see.

    then you're done! i hope this helps if you googled this thread like i did.
  20. Rodney706

    Rodney706 TS Rookie

    Audio Sound Driver for GA-8SIMLNF

    Replying to you question joneslu07 I agree with howard hopkinso. Use the manudactors site.

    I recovered my friends PC sound after his hard disk failed. His motherboard is GA-8SIMLNF VER 2.0 . This identity is clearly printed on the motherboard. In DirectX I believe the motherboard was identified as GA-8SIMLNF REV 1.x so this may be relevant to you.

    The driver is described as ‘SigmaTel C-Major (STAC97N) for SiS audio driver’. The drive install file is called STAC97N_613109010.exe and is suitable for XP operating system. I suggest you go to 'support packardbell com/uk'
    and click through the site's ‘model selector’ until you get to the down load support sections for PC models IXTREME 6052 or IMEDIA 3042. You will find the audio driver installation file there. Both of these models use the GA-8SIMLNF motherboard and are manufactured by Packard Bell.
  21. shruti

    shruti TS Rookie

    Please help!!! Multimedia Audio Controller Issue

    hello All,

    Using "aida32" i found out that i have "Intel 82801EB ICH5 - AC'97 Audio Controller PCI" onboard sound card, but i am not getting any drivers for the same. Please help me.
    Tried searching on and also on intel's site.. can anyone help me with this

    Thanks a ton
  22. Cinders

    Cinders TechSpot Chancellor Posts: 872   +12

    The Intel 82801EB ICH5 is your IDE or SATA controller. The AC'97 Audio Controller PCI is a generic name for your audio chip. What motherboard do you have? From there we can look up the specs and get the driver for you.
  23. shruti

    shruti TS Rookie

    further details to the sound card problem

    I hope these details would do good

    Motherboard Properties
    Motherboard ID 63-0100-000001-00101111-030705-iSPGDL_G$BF865001
    Motherboard Name Intel Bay Field D865GBF / La Crosse D865GLC

    Front Side Bus Properties
    Bus Type Intel NetBurst
    Bus Width 64-bit
    Real Clock 200 MHz (QDR)
    Effective Clock 800 MHz
    Bandwidth 6400 MB/s

    Chipset Bus Properties
    Bus Type Intel Hub Interface
    Bus Width 8-bit
    Real Clock 67 MHz (QDR)
    Effective Clock 267 MHz
    Bandwidth 267 MB/s

    Motherboard Manufacturer
    Company Name Intel Corporation

    Please help!!!!
  24. Cinders

    Cinders TechSpot Chancellor Posts: 872   +12

  25. shruti

    shruti TS Rookie

    After downloading the driver given on the link by you.. i tried to execute the .exe... however amidst the installation i get a message saying "Driver not found! Reboot your system, and run this setup again"
    BIOS setup says Audio is enabled.
    Have also Run the
    Stuck badly...
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