Multiple iexplore.exe & can't system restore. started w/ windows defender 2010

By abengali
Mar 3, 2010
  1. hi there. my name is adam & i'm a first time user. feels like AA. usually i can figure out what's going on by reading posts, but this problem's solution isn't coming easy. it seems that this site has the most well informed solution providers, so i thought i would see if any bright people could help me out. i would appreciate any help on the topic.

    current problem:
    - multiple iexplore.exe in task manager (2 when starting internet explorer up. 1 starts up at 70,000 k & grows from there. this is also the one that cannot be closed. everytime i try to end process, it just comes back up.)
    - cannot perform system restore

    problems started when the virus "windows defender 2010" came up through internet explorer. hijack this said it was unable to delete av.exe from the application data folder, but i am unable to find it even when viewing hidden files & folders. i was able to read some forums & delete some of the stuff, but i'm still facing issues & do not want any personal info hijacked.

    i use xp sp 3. i have norton av, lavasoft adaware, spybot s&d, a squared, hijackthis, & malwarebytes. i have been able to take some stuff off, but the current problem still exists. i will post some logs below. thanks in advance for any help.


    Attached Files:

  2. abengali

    abengali TS Rookie Topic Starter

    for some reason there isn't a way to delete this message!
  3. Broni

    Broni Malware Annihilator Posts: 54,258   +383

    Please download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    1. Please, never rename Combofix unless instructed.
    2. Close any open browsers.
    3. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
      • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
      • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
      NOTE1. If Combofix asks you to install Recovery Console, please allow it.
      NOTE 2. If Combofix asks you to update the program, always do so.
      • Close any open browsers.
      • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
      • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
      • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    4. Double click on combofix.exe & follow the prompts.
    5. When finished, it will produce a report for you.
    6. Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.
    **Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

    Make sure, you re-enable your security programs, when you're done with Combofix.

    DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
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