My laptop won't connect to the internet -- only will in safe mode

[Sophie]

How do I solve this? I have the following anti virus/malware programmes (I realise I probably have to uninstall some as I have too many, but which ones shall I uninstall?):

• avast
• spybot - search & destroy
• malwarebytes
• superantispyware

 

[DelJo63]

First, let's see about accessing the net itself - -

get a command prompt (start->run->cmd OR start->search->cmd)

enter PING 8.8.8.8
and then PING GOOGLE.COM

both of these should show timing results and neither should timeout or have errors.

post back with your results.