Need help, computer restarting after I plug it to modem

By asking79 ยท 9 replies
Jul 26, 2011
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  1. My Mom's computer is a e-machine running Windows XP. Her son in law was on it and after he got off it won't work. It just keeps restarting over and over... So I went to her house and brought to mine. I found malware called "Backdoor.Frauder" on it running Malwarebytes or Advanced Systemcare Pro and removed it. I then ran CA Anti-Virus which is what she has and it found nothing else. it is working just fine while I ran these programs, but when I plug it into my modem it starts the restarting process over and over. Does anyone have any idea what this could be, and any suggestions on fixing it? Like I said it works great until it's plugged to any modem.
    Thanks in advance...

    She has a standard Time Warner Cable modem with I think a netgear router maybe linksys...
    My modem is brand new and it's a 2Wire 2701HG-B. The computer works great until plugged into any modem...
  2. jobeard

    jobeard TS Ambassador Posts: 11,173   +989

    ok, you mention a modem and a router (one of netgear, linksys) but the failure
    occurs when connecting to the modem - - HOW; USB or via the rj45 ethernet cable?

    did you try connecting to the router instead? (this would be easier anyway)

    If the failure is on a USB connection to the modem, then it is likely the USB driver - - uninstall and reinstall it.
  3. asking79

    asking79 TS Rookie Topic Starter Posts: 18

    I have connected it to my 2Wire modem/router with the ethernet cable only. How can I update the drivers with no internet connection? Can I do it on my computer with a memory stick like I have the other programs I've ran?
  4. jobeard

    jobeard TS Ambassador Posts: 11,173   +989

    believe it or not, you don't need the internet.

    Find the devicemgr, go to the Network Adapters, find your Local Lan adapter
    and delete the driver. When you reboot, Windows will go into Auto Discovery and reinstall a fresh copy.

    Now then, What Local Lan Adapter? (start->run->cmd) and enter ipconfig /all
    the line that starts with Description . . . will show you what to look for in the device manager

    other techniques to try are:

    netsh winsock reset
    netsh int ip reset​
  5. asking79

    asking79 TS Rookie Topic Starter Posts: 18

    Now it is saying there is no ip address and the RPC server is unavailable. Im doing netsh winsock reset right now...
  6. asking79

    asking79 TS Rookie Topic Starter Posts: 18

    Ok, now I'm getting: "Windows could not start because the following file is missing or corrupt.
    Windows root\system32\hal.dll.
    Please re-install a copy of the above file."
  7. jobeard

    jobeard TS Ambassador Posts: 11,173   +989

    You got bigger issues than just Networking - - this is likely residual from the
    virus "Backdoor.Frauder"

    I've notified our expert to review this topic
  8. asking79

    asking79 TS Rookie Topic Starter Posts: 18

    Great... Thanks for assisting though. I hope the expert can help out!
  9. asking79

    asking79 TS Rookie Topic Starter Posts: 18

    Anyone? Suggestions? Please?
  10. Broni

    Broni Malware Annihilator Posts: 54,262   +383

    Create new topic in malware removal forum and I'll take it from there.
    PM me when you're done.

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