Need help on no sound

By Jhong · 5 replies
Jul 27, 2010
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  1. On a HP pavilion 761c with the following specs.

    Motherboard description

    * Manufacturer's name - ASUS P4S333-M
    * HP/Compaq name - Missouri

    Motherboard supplier ASUS
    System BIOS supplier Asus Award
    Form factor UATX
    Processor brand Intel
    Processor socket type MPGA478
    Processor family Pentium® 4 (Willamette, Northwood)
    Processor front side bus frequency 400 MHz
    Chipset name SiS650
    Chipset "North Bridge" SiS650
    Revision/Stepping A1
    Chipset "South Bridge" SiS961
    Revision/Stepping A2
    Super I/O ITE
    Revision/Stepping IT8707
    Flash BIOS device 2MB Flash EEPROM
    Memory type DDR
    Memory speed PC2100 / PC1600
    Memory sockets 2 DIMM
    Maximum memory 2GB
    Graphics supplier Graphic Card
    Graphics configuration Up/Down
    Onboard graphics memory N/A
    Graphics connector (AGP) AGP 4X
    TV-out device No
    TV-out configuration AGP TV Out Card
    Audio AC97 Down
    AC’97 CODEC device ADI1885
    Audio jacks (legend below) M, LI, LO, SO, M/G
    M Microphone
    LI Line In
    LO Line out
    SO Speaker
    M/G Midi/Game
    Ethernet 10/100 LAN supplier SiS 961+PHY ICS 1893
    Ethernet configuration Integrated Down
    IDE UDMA modes Supports UDMA 100/66/33 - requires a 40 pin/80 conductor cable for UDMA 66 and 100 disk drives
    Expansion slots (AGP/PCI/Exten) 1 AGP, 3 PCI
    USB ports 6
    USB front/back options 2F + 2 B +2 on connector
    Serial, parallel, floppy, PS2 Kbd and mouse 2S, 1P, !F, PS2 K+M
    Serial port front chassis option Yes
    Available mfg options (legend below) ULAS
    A Audio down on motherboard
    C External L2 cache on motherboard
    E 1394 on motherboard
    G Graphics down (on motherboard or in chipset)
    L LAN on motherboard (Ethernet)P - PCMCIA slot
    S S3 power management support
    T TV-out on motherboard
    U Graphics card (up, not on motherboard)
    W Microsoft Windows XP hardware compliant

    I just did a clean install on a computer. and the audio sound didn't work. In the device manager, there is a yellow circle with the exclamation point next to c-media ac 97 audio device driver. I tried to install realtek device driver, but didn't work. Anyone know anything else i can do. Im frustrated.
  2. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +184

    1) Are you running with XP Sp3 installed?
    2) Have you checked for the drivers on HP's website for your model?
    3) You can try rt clicking on the device in Device Manager, select Update. See if Windows can find a driver

    If you still have problems,
    • Make sure all your devices are connected and powered on
    • Click Start->Run, enter: msinfo32. Click the + sign next to Components to expand it
    • Click Problem Devices. Anything appear?
    • If yes, click on it, Ctrl-A to select all, Ctrl-C to copy it, Ctrl-V to paste into next post
  3. Jhong

    Jhong TS Rookie Topic Starter Posts: 40

    Here is what it says:

    C-Media AC97 Audio Device PCI\VEN_1039&DEV_7012&SUBSYS_806A1043&REV_A0\3&61AAA01&0&17 This device cannot start.
  4. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +184

    Actually, i just noticed your device specs indicates an ASUS P4S333-M motherboard. And your driver problem in your Problem Report says "Driver can't start"

    > First, look through Add/Remove programs to see if your sound card has an audio program listed and uninstall it from there
    > Then double check Device Manager, if listed under Sound, rt click Uninstall
    > Try downloading the sound drivers for the ASUS motherboard here
    > Try reinstalling. Does it work or Problem Report still say "can't start"?

    If so, do you have XP SP3 installed yet? Also try opening Device Manager, look under Sound, find your sound card (it will probably have a yellow icon because of the error status), rt click it, select Update. Try letting Windows search for a driver
  5. Jhong

    Jhong TS Rookie Topic Starter Posts: 40

    The solution you listed worked. Thank you!
  6. jamessoil

    jamessoil TS Rookie

    If you are using a HDMI cable, then you should get sound through that. Are you getting a message about "Audio Not Supported"? If so, go into settings within the PS3 and switch off 'Bit-stream Audio' as its not supported via HDMI. Its only supported via Coaxial Audio.

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