Need help with BSOD (Blue Screen)

Darksoldier

Darksoldier

I'll start by saying that I don't know much about computers, so I'll try to give out as much information as possible. I'm using an Alienware Aurora R2 with all of the stock specs. I regularly experience BSOD errors while playing games or surfing the internet (if I have a lot of tabs open). Common BSOD STOP errors include: 0x0000001E, 0x0000007F, 0x00000119, 0x0000001A, 0x0000000A. I have run both diagnostic tests on the dell website at least twice and have passed each time. I have also updated all of my drivers and BIOS.

I thought that it might be an overheating problem but I got RealTemp and haven't clocked anything above 58 degrees C today while I have been running it.

Any help is appreciated, thanks!
 
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holdum323 said:
Hi! Wondering have you always got BSOD,s? What OS are you running? Here's link from Lifewire with a lot of good suggestions.
https://www.lifewire.com/how-to-fix-a-blue-screen-of-death-2624518
Here's MS link for W7.
https://support.microsoft.com/en-us/help/17074/windows-7-resolving-stop-blue-screen-errors
Here's MS link for W10.
https://support.microsoft.com/en-us/help/14238/windows-10-troubleshoot-blue-screen-errors
Let us know how things go. Welcome to techspot forum!
Click to expand...
Yeah I've gotten them for the past 3 years or so. I switch my computer to an older computer for a while, but I now want to get back into gaming. I am running Windows 7.
 
I've done a full computer wipe and reinstalled windows twice. I've also tried a past version of my computer using system restore and scanned my computer for viruses using Microsoft Security Essentials.
 
Hi Thanks for your reply. I use a free program called "Who Crashed" It will read your dump files and hopefully give you some clues to what's causing your BSOD. Have you thought about using "Driver Verifier" Here's the links.
http://www.resplendence.com/whocrashed
The "Driver Verifier" is not for newbies. This would be the last thing I would try.;)
https://docs.microsoft.com/en-us/windows-hardware/drivers/devtest/driver-verifier
Let us know how things go.
Did you use the list of BSOD error codes that I posted? Reply #3?
 
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Hi Here's my thoughts tonight. There are basically two windows problems. Software & Hardware!
If you reinstalled windows twice, my thinking is that we can pretty much rule out software. That leaves us with hardware. I'm sure you are aware that not every Machine is capable of running these new games. When I search your machine, it looking good.
https://www.ebay.com/p/Alienware-Aurora-R2-PC-Desktop-Customized/118339341
I will wait for your reply. Maybe other gammers here on TS will join your thread.;) BSOD can be a really hard thing to solve. Hopefully someone here can help.
 
I looked at the list of error codes and didn't get very many answers from that. It looks like it could be a memory problem from the list of codes, but when I ran the diagnostic tests on the Dell website, it said that the memory tests all passed. I'm thinking it could be a video/graphics card problem, do you think my video card would be able to handle the stress of the new games today and having multiple tabs open online? I'm not really sure how to check that.
I'm going to install the WhoCrashed and the next time I get a BSOD I will see what it says.

Thank you so much for your help!
 
Hi. I looked at the list too. Seems to me that it might be one of the kernel level drivers - so you might want to check with Dell to see if there are chipset or other accessory drivers which should be downloaded and installed. Do not use any disks which originally came with the machine as they are probably improved over last 2-3 years.. instead, download most recent.

I also wonder if some accessory could be the issue. Windows is sometimes very stupid with this even on clean install - installing out of date drivers, etc. Recent experience, I used BlueScreenView, found the offending module (driver for may scanner), renamed the bad driver (xxxxBAD.xxx), downloaded and reinstalled driver from manufacturer and everything worked!! Clean install, MS had installed a couple of extra older drivers and confused the system as a result.

I use both BlueScreenView (https://www.techspot.com/downloads/4927-bluescreenview.html ) and WhoCrashed.

Also, use DDU to remove all trace of old graphics driver and download fresh from nVidia or AMD.

If it lurks in hardware... run memtest86 overnight on 'continuous' as a first step (Dell tests are good, this is better)... and consider swapping PSU with a known good supply.
 
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Hi Was wondering if you checked the Event Viewer or the Reliability Monitor to see if any clues there for BSOD.https://www.howtogeek.com/166911/re...windows-troubleshooting-tool-you-arent-using/
https://helpdeskgeek.com/how-to/windows-reliability-monitor/
Reliability Monitor tracks the history of your computer — any time an application crashes, hangs, or Windows gives you a blue screen of death. It also tracks other important events, like when software is installed, or Windows Updates loads a new patch.
 

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