Good Morning All! I have been helping a friend fix their computer that was infected with spyware. We removed it successfully. After it was gone all the letters and test on the control panel options were missing. She had everything backed up so we went ahead and did a restore on the PC from the factory disk. Now the computer does 1 of 2 things. BSOD or hangs up at loading personal settings requiring a dirty down. It will boot into safe mode fine. I can't open the repair console for some reason. I tried using the restore disk again (several times). Any help is appreciated!