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Newegg drops supplier over counterfeit Intel processors

By Jos ยท 51 replies
Mar 9, 2010
  1. fref

    fref TS Enthusiast Posts: 153

    Quite a story! :) I wonder if anyone is going to be arrested. There's actually something I didn't quite understand... Did IPEX make these fake CPUs, or were they also victim of a third party?
  2. CodePhoeniX

    CodePhoeniX TS Rookie Posts: 36

    newegg may have dealt with the situation well, however knowing that Newegg goes to these "no name distributors" lost alot of my trust with them.

    For newegg to just drop IPEX sounds to me like IPEX was not too important to newegg.
  3. drasho

    drasho TS Rookie Posts: 62

    this is still a pain for D&H since they got the early blame... i hope it doesn't affect their credibility too much
  4. elroacho72

    elroacho72 TS Rookie Posts: 116

    I like buying locally.If you can go to a MicroCenter or in the good old days CompUSA then that's the way to go.The return policies of the on line store are very strict and everything as to go just right to get any problem that comes up resolved.I will continue shop on line(even from Newegg), but for now I am hesitant.As time goes on I think we will have less choice in the matter.
  5. Geek4life

    Geek4life TS Rookie Posts: 28

    Been with Newegg for many many years and never had a problem with them before. Hopefully this does not occur again, many other suppliers out there to do business with. As of now they are still my supplier of chioce, but that could change at any minute.
  6. Wendig0

    Wendig0 TechSpot Paladin Posts: 1,119   +121

    I agree. Newegg acted very professionally, and has had the customer in mind throughout this entire ordeal. They acted swiftly and decisively just as they should have, and will definitely keep me as a customer.
  7. Timonius

    Timonius TS Evangelist Posts: 647   +58

    Kudos to Newegg for resolving this so fast!
  8. Wolfanoz

    Wolfanoz TS Rookie

    Well, at least NewEgg owned up to it. There's definitely going to be some jobs lost on this mistake.
  9. SweetIT

    SweetIT TS Rookie

    "Git 'er done" Newegg!!! That's they way to put forth the effort to demonstrate to others that you expect a particular standard. Don't take lightly to your company name being jeopardized. I love newegg. That's all there is to it!
  10. InsaneVr6

    InsaneVr6 TS Booster Posts: 221

    I am sure there won't be any lawsuit's because it seems that Newegg handled everything perfectly. I am glad that they got everything sorted out and you can't blame Newegg for dropping them as a supplier. If I were running a huge technology business like Newegg, I would have done the same thing.

    It's better that they cut them clean and don't have to worry about it again, but nobody is perfect so mistakes are bound to happen to anyone.
  11. RockandRepublic

    RockandRepublic TS Rookie Posts: 27

    Good thing I haven't bought a thing from Newegg, I guess.
  12. rufio

    rufio TS Rookie Posts: 51

    good job newegg! probably one of the BEST online retailers out there. AND they handled this well, respect to them.
  13. zyodei

    zyodei TS Rookie Posts: 30

    I think you ought to tweak the "Related Stories" algorithm -

    Related Story, NewEggs deal of the day..from 2004!
  14. pipopaz

    pipopaz TS Rookie Posts: 70

    Right decision and glad to hear that D&H's name has been cleanse, this is an amazing customer service response from newegg
  15. Flannelwarrior

    Flannelwarrior TS Rookie Posts: 131

    Were the conterfeit procs bricks, or were they just cheaply specced imitations in i7 packaging? Were the criminals responsible hoping the counterfeits would not be discovered? Or have they already profited and can't not be found / held responsible?

    Anyway, great job on Newegg's part, catching and resolving the issue.
  16. JMMD

    JMMD TechSpot Chancellor Posts: 854

    Glad to see Newegg stepped up and did the right thing. I can't imagine the first phone call that a customer had to make to try and explain what they received in the mail. I'm sure people were like "WHAT??!?!?".
  17. klpowell

    klpowell TS Rookie Posts: 19

    So, my theory that I presented in the original story is confirmed. Working one on one with D&H for a few years when I manged a retail shop led me to have a hard time believing NewEgg's story that D&H was to blame. I dealt with many distributors and IPEX was never one of them, there is proably a reason for that. D&H will have a nice liable suit against NewEgg after this past weekend.
  18. SweetIT

    SweetIT TS Rookie

    Response to CodePhoenix RE: Newegg

    CodePhoenix- it isn't entirely fair to Newegg to say that IPEX was dropped b/c they weren't important to them. The distributor made a critical mistake and that had to be dealt with. IPEX obviously had some type of stability for Newegg to even consider having them as part of their process. Maybe this will teach IPEX a lesson to have more verify what they are shipping is correct. You can't blame that on Newegg. I have even more faith in the company now that they have handled their business this way. I guess it all comes down to opinions, they're like noses everyone has one.
  19. captaincranky

    captaincranky TechSpot Addict Posts: 12,541   +2,326

    Yes, you were quite correct with your initial assessment. However, Newegg stated the "CPUs" in question were demo boxes. That's a bit different from flatly stating that, ""we received counterfeit CPU s from D & H". I suspect that feathers were ruffled, but with an account the size of Newegg, they might be "ready to make nice". Some of the other sites that had a bit more "adventurous" approach to reporting this fiasco might not fare so well.

    "There was >> proably << a reason for this", is really an ambiguous statement. It's sort of like saying that you're prescient, but not even committing to that. Something that a lawyer / fortune teller would swear to, but not with a real bible.

    I would suspect that all three business establishments were victimized, by a fourth party, "to be named later"! (We can hope right)?
  20. matrix86

    matrix86 TS Guru Posts: 830   +32

    Oh Newegg, if only other business could be like you. Newegg has to be the best example of good business practice. I mean yeah, their video blog on youtube isn't really the best (sometimes not worth watching) but the way they handle business just seems flawless. Always quick to respond and quick with RMA's and here they are apologizing for putting the blame on D&H...this is great PR for Newegg, lol.

    If the "demo boxes" really were just a mistake, then someone needs to go back to school for missing spelling errors on at least 1 of 300 boxes. Do they not inspect everything before it gets sent out to big companies? I bet they will now, lol. I still think someone made fakes and took off with 300 i7 processors.
  21. SweetIT

    SweetIT TS Rookie

    CaptainCranky- they will probably behave like our politicians do and stand around and point fingers at one another. I had not looked at the situation like you did until I read your post. Then I can see where fingers could get pointed in several directions. You have great insight in sharing your perspective.
  22. buttus

    buttus TS Enthusiast Posts: 180

    Wow. That is quite a price to pay over an error. One strike and you're out.
  23. buttus

    buttus TS Enthusiast Posts: 180

    Wow. That is quite a price to pay over an error. One strike and you're out.
  24. Yoda8232

    Yoda8232 TS Rookie Posts: 145

    Bad bad bad HardOCP, bad bad bad bad bad IPEX. Newegg can and should handle this as I said before.
  25. captaincranky

    captaincranky TechSpot Addict Posts: 12,541   +2,326

    That's nice buttus, but-us dun heard you the first time. :rolleyes: Is there an echo in here...here.....?

    I would venture a guess that during the course of a year, Newegg eats way more losses than this one CPU incident. It's more of a trickle, trickle situation. People send back product that they broke, and claim defective product. People return stuff because they bought the wrong thing, People send back product because they're too stupid to make it work. And you know what? Newegg is really good about it, although I personally can't figure out why.
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