No audio output device installed

By Rati Managadze ยท 7 replies
Jan 9, 2018
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  1. Hi. so I have a asus rog g502vs laptop and it had realtek hd audio device but it just disappeared. I just cant find it anywhere. there is no 'Audio inputs and outputs' in the device manager and in 'Sound, video and game controllers' I can only see NVDIA virtual audio device. also there seems to be a problem with device manager>other devices>audio device on high definition audio bus. I've tried to download realtek high definition audio driver for windows 10 but when its almost done and 'intalshield wizard is installing' window pops up it fails after a short time and says 'realtek HD audio driver failure'. I also tried to 'Add Legacy hardware' form device manager but in the end it said that it could not install the Realtek hardware. (something like that). it all started when I launched troubleshooter, because there were no sounds in Google chrome, but Microsoft Edge was working just fine. so the troubleshooter told me to restart the PC but after doing so the problem appeared. it cant detect neither playback, nor recording devices. however my gaming headset's mic and speakers work fine on this pc. I'm desperate here, so I'd appreciate the help.
     
  2. Rati Managadze

    Rati Managadze TS Rookie Topic Starter

    This is what my device manager looks like at this point.
     

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  3. holdum323

    holdum323 TS Maniac Posts: 974   +248

    Hi I see you have not received a response to your issue. Se if any thing here helps. https://social.technet.microsoft.co...installed-windows-10?forum=win10itprohardware
    Here's support link for your Machine. Let us know how things go.
    https://www.asus.com/us/Laptops/ROG-GL502VS/HelpDesk/
    PS Sorry for this late reply!
    Why you should think about Chipset drivers when you're having problems with drivers.
    https://www.tenforums.com/drivers-hardware/46788-motherboard-chipset-drivers-still-needed.html
     
    Last edited: Jan 9, 2018
  4. DavidBailey

    DavidBailey TS Addict Posts: 219   +110

    My advice---
    Reinstall your OS.
    Keep full system images using Macrium Reflect.
    Don't screw around with your computer until you know more about using it.
    With full system images you can fool around with it.
     
  5. holdum323

    holdum323 TS Maniac Posts: 974   +248

    DavidBailey likes this.
  6. Rati Managadze

    Rati Managadze TS Rookie Topic Starter

    So I uninstalled Realtek from control panel and after rebooting the audio device and drivers were back to normal and I still have realtek audio driver in control panel. it appeared just as marvelously as it disappeared... anyway, thank you all for your replies, I appreciate it a lot.
     
    DavidBailey likes this.
  7. DavidBailey

    DavidBailey TS Addict Posts: 219   +110

    Thanks for posting back.
    Glad you got it fixed. :)
     
    Rati Managadze likes this.
  8. holdum323

    holdum323 TS Maniac Posts: 974   +248

    Rati Managadze and DavidBailey like this.

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