Not detected - Microphone and Webcam

By lewyaolong
Dec 5, 2013
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  1. Hello,

    I'm running Windows 7 on a Toshiba and recently encountered a problem. When I answer a skype call, I can see and hear my friend. But my friend was unable to hear or see me. I have checked the skype settings and Control Panel. Apparently the two built in mic and camera were not detected at all.
    I've attached the diagnostic file which I observed was requested for in other threads.

    Please help, much appreciated.

    Attached Files:

  2. learninmypc

    learninmypc TS Evangelist Posts: 7,671   +413

    I've never used Skype, but it sounds to me like the problem is with your friend, not you. Have your friend check his/her settings & make sure your friend has the most current version of Skype.
  3. lewyaolong

    lewyaolong TS Rookie Topic Starter

    I thought about that too, I will check with my friend again.

    Is it normal to have no detected built-in microphone under Control Panel > Hardware and Sound > Sound > Recording? I thought it used to be there, but ever since this issue started, I can't seem to find it to check for any configuration issues.
  4. tipstir

    tipstir TS Ambassador Posts: 2,473   +126

    Run hardware scan under the device manager.
    The devices should be available under Devices and Printers as well
    Make sure you running Windows 7 SP1
    Make sure you have all the latest patches and updates
    Check to see if the drivers are most current for your laptop on Toshiba driver support site.
    lewyaolong likes this.

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