Inactive Overheated, sluggish Dell laptop

melia232

Posts: 10   +0
Hello Techspot community,

Thank you in advance for any help. I have a 3-year old Dell laptop that runs extremely hot (I bought an external fan to cool it) and is fairly sluggish. My spidey sense tells me this is beyond a hardware problem (though I would believe it if it was). Any help in solving this problem would be very greatly appreciated. I followed the 5 steps.

Sincerely,
Laura

Malware bytes log:

Malwarebytes Anti-Malware 1.61.0.1400
www.malwarebytes.org

Database version: v2012.05.13.04

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Laura C :: LAURA-DELL-14Z [administrator]

13/05/2012 12:45:20 PM
mbam-log-2012-05-13 (12-45-20).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 211423
Time elapsed: 10 minute(s), 31 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 1
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run|VyuAmrmEfIELC (Rogue.Agent.SA) -> Data: C:\ProgramData\VyuAmrmEfIELC.exe -> Quarantined and deleted successfully.

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 3
C:\Users\Laura C\AppData\Local\Temp\7zO3710.tmp\adobemasterkeygen55.exe (Trojan.Agent.ck) -> Quarantined and deleted successfully.
C:\Users\Laura C\AppData\Local\Temp\Temp1_Adobe CS4 Master Collection Keygen.exe.zip\Adobe CS4 Master Collection Keygen.exe (Trojan.Agent.CK) -> Quarantined and deleted successfully.
C:\Windows\Temp\TMP000000014270EFC02D73B282 (Trojan.Dropper) -> Quarantined and deleted successfully.

(end)

GMER log
GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2012-05-13 14:44:15
Windows 6.1.7601 Service Pack 1
Running: ulhixbe9.exe


---- Registry - GMER 1.0.15 ----

Reg HKLM\SYSTEM\CurrentControlSet\services\BTHPORT\Parameters\Keys\002556dbc231
Reg HKLM\SYSTEM\CurrentControlSet\services\BTHPORT\Upgrade\LocalRadioSettings
Reg HKLM\SYSTEM\ControlSet002\services\BTHPORT\Parameters\Keys\002556dbc231 (not active ControlSet)
Reg HKLM\SYSTEM\ControlSet002\services\BTHPORT\Upgrade\LocalRadioSettings (not active ControlSet)

---- EOF - GMER 1.0.15 ----
DDS log
.
DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 9.0.8112.16421
Run by Laura C at 14:49:38 on 2012-05-13
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.2.1033.18.2814.980 [GMT -7:00]
.
AV: avast! Antivirus *Disabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
SP: avast! Antivirus *Disabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Program Files (x86)\Sensible Vision\Fast Access\FAService.exe
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_afc3018f8cfedd20\STacSV64.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\nvvsvc.exe
C:\Program Files (x86)\Cisco\Cisco AnyConnect VPN Client\vpnagent.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_afc3018f8cfedd20\AESTSr64.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files (x86)\Bonjour\mDNSResponder.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\SftService.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\System32\rundll32.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\IDT\WDM\sttray64.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Windows\system32\conhost.exe
C:\Program Files (x86)\SugarSync\SugarSyncManager.exe
C:\Users\Laura C\AppData\Local\Google\Update\1.3.21.111\GoogleCrashHandler.exe
C:\Users\Laura C\AppData\Local\Google\Update\1.3.21.111\GoogleCrashHandler64.exe
C:\Users\Laura C\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files (x86)\Evernote\Evernote\EvernoteClipper.exe
C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\acrotray.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files (x86)\Sensible Vision\Fast Access\FATrayMon.exe
C:\Windows\SamsungSM\PanelMgr\SSMMgr.exe
C:\Program Files (x86)\Sensible Vision\Fast Access\FATrayAlert.exe
C:\Program Files (x86)\Samsung\Samsung SCX-4x21 Series\PSU\Scan2pc.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\SamsungSM\PanelMgr\caller64.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\SysWOW64\ctfmon.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Users\Laura C\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Laura C\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Laura C\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Laura C\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Laura C\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Laura C\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Laura C\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\SysWOW64\rundll32.exe
C:\Users\Laura C\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Laura C\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\SysWOW64\cmd.exe
C:\Windows\system32\conhost.exe
C:\Windows\SysWOW64\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.searchqu.com/406
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: H - No File
mWinlogon: Userinit=userinit.exe,
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: FAIESSOHelper Class: {a2f122da-055f-4df7-8f24-7354dbdba85b} - C:\Program Files (x86)\Sensible Vision\Fast Access\FAIESSO.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO: SmartSelect Class: {f4971ee7-daa0-4053-9964-665d8ee6a077} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
TB: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
TB: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File
TB: {C2DB4FE6-8409-45CE-8010-189A7B5CCE86} - No File
uRun: [Google Update] "C:\Users\Laura C\AppData\Local\Google\Update\GoogleUpdate.exe" /c
uRun: [AdobeBridge]
uRun: [SugarSync] "C:\Program Files (x86)\SugarSync\SugarSyncManager.exe" -startInTray -usedelay=true
uRunOnce: [FlashPlayerUpdate] C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10x_Plugin.exe -update plugin
mRun: [<NO NAME>]
mRun: [Acrobat Assistant 8.0] "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe"
mRun: [Adobe Acrobat Speed Launcher] "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun: [AdobeCS4ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" -launchedbylogin
mRun: [FAStartup]
mRun: [Google Desktop Search] "C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktop.exe" /startup
mRun: [Microsoft Default Manager] "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
mRun: [FATrayAlert] C:\Program Files (x86)\Sensible Vision\Fast Access\FATrayMon.exe
mRun: [SamsungSM PanelMgr] C:\Windows\SamsungSM\PanelMgr\SSMMgr.exe /autorun
mRun: [WHITNEY_S2P] C:\Program Files (x86)\Samsung\Samsung SCX-4x21 Series\PSU\Scan2pc.exe
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
StartupFolder: C:\Users\LAURAC~1\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Dropbox.lnk - C:\Users\Laura C\AppData\Roaming\Dropbox\bin\Dropbox.exe
StartupFolder: C:\Users\LAURAC~1\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\EVERNO~1.LNK - C:\Program Files (x86)\Evernote\Evernote\EvernoteClipper.exe
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: Add to Evernote 4.0 - C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll/204
IE: Append Link Target to Existing PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Append to Existing PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert Link Target to Adobe PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert to Adobe PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~2\Office12\EXCEL.EXE/3000
IE: {A95fe080-8f5d-11d2-a20b-00aa003c157a} - res://C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll/204
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\PROGRA~2\MICROS~2\Office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MICROS~2\Office12\REFIEBAR.DLL
DPF: {49312E18-AA92-4CC2-BB97-55DEA7BCADD6} - hxxp://support.dell.com/systemprofiler/SysProExe.CAB
TCP: DhcpNameServer = 192.168.0.1
TCP: Interfaces\{53446ACC-450B-4AF6-B91A-886671B3A4E8} : DhcpNameServer = 137.82.1.2 142.103.1.42
TCP: Interfaces\{A8205FB6-7B32-4BE2-844B-ADA66D031BD6} : DhcpNameServer = 192.168.0.1
TCP: Interfaces\{A8205FB6-7B32-4BE2-844B-ADA66D031BD6}\2456C6C6337303 : DhcpNameServer = 192.168.2.1
TCP: Interfaces\{A8205FB6-7B32-4BE2-844B-ADA66D031BD6}\24F68656D69616E6 : DhcpNameServer = 192.168.2.1
TCP: Interfaces\{A8205FB6-7B32-4BE2-844B-ADA66D031BD6}\3416473686 : DhcpNameServer = 216.168.96.250 216.168.96.251
TCP: Interfaces\{A8205FB6-7B32-4BE2-844B-ADA66D031BD6}\46C696E6B6 : DhcpNameServer = 192.168.0.1
TCP: Interfaces\{A8205FB6-7B32-4BE2-844B-ADA66D031BD6}\4727164696E67607F63747 : DhcpNameServer = 66.82.4.8
TCP: Interfaces\{A8205FB6-7B32-4BE2-844B-ADA66D031BD6}\66F6874727F6474333 : DhcpNameServer = 192.168.0.1
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
Notify: FastAccess - C:\Program Files (x86)\Sensible Vision\Fast Access\FALogNot.dll
AppInit_DLLs: c:\progra~2\google\google~1\go36f4~1.dll
LSA: Notification Packages = scecli FAPassSync
BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO-X64: AcroIEHelperStub - No File
BHO-X64: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO-X64: avast! WebRep: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
BHO-X64: Windows Live Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO-X64: FAIESSOHelper Class: {A2F122DA-055F-4df7-8F24-7354DBDBA85B} - C:\Program Files (x86)\Sensible Vision\Fast Access\FAIESSO.dll
BHO-X64: FAIESSO Helper Object - No File
BHO-X64: Adobe PDF Conversion Toolbar Helper: {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
BHO-X64: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO-X64: SmartSelect Class: {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
BHO-X64: SmartSelect - No File
TB-X64: Adobe PDF: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
TB-X64: avast! WebRep: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
TB-X64: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File
TB-X64: {C2DB4FE6-8409-45CE-8010-189A7B5CCE86} - No File
mRun-x64: [(Default)]
mRun-x64: [Acrobat Assistant 8.0] "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe"
mRun-x64: [Adobe Acrobat Speed Launcher] "C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe"
mRun-x64: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun-x64: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun-x64: [AdobeCS4ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" -launchedbylogin
mRun-x64: [FAStartup]
mRun-x64: [Google Desktop Search] "C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktop.exe" /startup
mRun-x64: [Microsoft Default Manager] "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
mRun-x64: [FATrayAlert] C:\Program Files (x86)\Sensible Vision\Fast Access\FATrayMon.exe
mRun-x64: [SamsungSM PanelMgr] C:\Windows\SamsungSM\PanelMgr\SSMMgr.exe /autorun
mRun-x64: [WHITNEY_S2P] C:\Program Files (x86)\Samsung\Samsung SCX-4x21 Series\PSU\Scan2pc.exe
mRun-x64: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun-x64: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun-x64: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
IE-X64: {A95fe080-8f5d-11d2-a20b-00aa003c157a} - res://C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll/204
AppInit_DLLs-X64: c:\progra~2\google\google~1\go36f4~1.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Laura C\AppData\Roaming\Mozilla\Firefox\Profiles\x38kafek.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.searchqu.com/406
FF - prefs.js: keyword.URL - hxxp://dts.search-results.com/sr?src=ffb&appid=119&systemid=406&q=
FF - component: C:\Program Files (x86)\Mozilla Firefox\extensions\{AB2CE124-6272-4b12-94A9-7303C7397BD1}\components\SkypeFfComponent.dll
FF - component: C:\Users\Laura C\AppData\Roaming\Mozilla\Firefox\Profiles\x38kafek.default\extensions\{c2db4fe6-8409-45ce-8010-189a7b5cce86}\components\FFExternalAlert.dll
FF - component: C:\Users\Laura C\AppData\Roaming\Mozilla\Firefox\Profiles\x38kafek.default\extensions\{c2db4fe6-8409-45ce-8010-189a7b5cce86}\components\RadioWMPCore.dll
FF - plugin: C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Air\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.2.183.29\npGoogleOneClick8.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.111\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.53\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.57\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.69\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.79\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.99\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: C:\Program Files (x86)\K-Lite Codec Pack\Real\browser\plugins\nppl3260.dll
FF - plugin: C:\Program Files (x86)\K-Lite Codec Pack\Real\browser\plugins\nprpjplug.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\4.1.10111.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npdeployJava1.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npwachk.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Users\Laura C\AppData\Local\Google\Update\1.3.21.111\npGoogleUpdate3.dll
FF - plugin: C:\Users\Laura C\AppData\Roaming\Mozilla\plugins\npgoogletalk.dll
FF - plugin: C:\Users\Laura C\AppData\Roaming\Mozilla\plugins\npgtpo3dautoplugin.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll
.
============= SERVICES / DRIVERS ===============
.
R1 aswSnx;aswSnx;C:\Windows\system32\drivers\aswSnx.sys --> C:\Windows\system32\drivers\aswSnx.sys [?]
R1 aswSP;aswSP;C:\Windows\system32\drivers\aswSP.sys --> C:\Windows\system32\drivers\aswSP.sys [?]
R1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\system32\DRIVERS\vwififlt.sys --> C:\Windows\system32\DRIVERS\vwififlt.sys [?]
R2 AESTFilters;Andrea ST Filters Service;C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_afc3018f8cfedd20\AESTSr64.exe [2010-3-1 89600]
R2 aswFsBlk;aswFsBlk;C:\Windows\system32\drivers\aswFsBlk.sys --> C:\Windows\system32\drivers\aswFsBlk.sys [?]
R2 aswMonFlt;aswMonFlt;\??\C:\Windows\system32\drivers\aswMonFlt.sys --> C:\Windows\system32\drivers\aswMonFlt.sys [?]
R2 avast! Antivirus;avast! Antivirus;C:\Program Files\AVAST Software\Avast\AvastSvc.exe [2012-5-13 44768]
R2 FAService;FAService;C:\Program Files (x86)\Sensible Vision\Fast Access\FAService.exe [2009-6-24 2368776]
R2 SftService;SoftThinks Agent Service;C:\Program Files (x86)\Dell DataSafe Local Backup\SftService.exe [2009-8-24 648432]
R2 SSPORT;SSPORT;\??\C:\Windows\system32\Drivers\SSPORT.sys --> C:\Windows\system32\Drivers\SSPORT.sys [?]
R2 vpnagent;Cisco AnyConnect VPN Agent;C:\Program Files (x86)\Cisco\Cisco AnyConnect VPN Client\vpnagent.exe [2011-8-3 645048]
R3 CtClsFlt;Creative Camera Class Upper Filter Driver;C:\Windows\system32\DRIVERS\CtClsFlt.sys --> C:\Windows\system32\DRIVERS\CtClsFlt.sys [?]
R3 NVHDA;Service for NVIDIA High Definition Audio Driver;C:\Windows\system32\drivers\nvhda64v.sys --> C:\Windows\system32\drivers\nvhda64v.sys [?]
R3 OA008Ufd;Creative Camera OA008 Upper Filter Driver;C:\Windows\system32\DRIVERS\OA008Ufd.sys --> C:\Windows\system32\DRIVERS\OA008Ufd.sys [?]
R3 OA008Vid;Creative Camera OA008 Function Driver;C:\Windows\system32\DRIVERS\OA008Vid.sys --> C:\Windows\system32\DRIVERS\OA008Vid.sys [?]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\system32\DRIVERS\Rt64win7.sys --> C:\Windows\system32\DRIVERS\Rt64win7.sys [?]
R3 vwifimp;Microsoft Virtual WiFi Miniport Service;C:\Windows\system32\DRIVERS\vwifimp.sys --> C:\Windows\system32\DRIVERS\vwifimp.sys [?]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 gupdate;Google Update Service (gupdate);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2009-9-29 133104]
S2 Secunia Update Agent;Secunia Update Agent;"C:\Program Files (x86)\Secunia\PSI\sua.exe" --start-service --> C:\Program Files (x86)\Secunia\PSI\sua.exe [?]
S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2012-2-29 158856]
S3 BTCFilterService;USB Networking Driver Filter Service;C:\Windows\system32\DRIVERS\motfilt.sys --> C:\Windows\system32\DRIVERS\motfilt.sys [?]
S3 FACAP;facap, FastAccess Video Capture;C:\Windows\system32\DRIVERS\facap.sys --> C:\Windows\system32\DRIVERS\facap.sys [?]
S3 FLEXnet Licensing Service 64;FLEXnet Licensing Service 64;C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService64.exe [2009-9-5 1038088]
S3 GoogleDesktopManager-051210-111108;Google Desktop Manager 5.9.1005.12335;C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktop.exe [2009-9-5 30192]
S3 gupdatem;Google Update Service (gupdatem);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2009-9-29 133104]
S3 motccgp;Motorola USB Composite Device Driver;C:\Windows\system32\DRIVERS\motccgp.sys --> C:\Windows\system32\DRIVERS\motccgp.sys [?]
S3 motccgpfl;MotCcgpFlService;C:\Windows\system32\DRIVERS\motccgpfl.sys --> C:\Windows\system32\DRIVERS\motccgpfl.sys [?]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\system32\drivers\tsusbflt.sys --> C:\Windows\system32\drivers\tsusbflt.sys [?]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\system32\Drivers\usbaapl64.sys --> C:\Windows\system32\Drivers\usbaapl64.sys [?]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\system32\Wat\WatAdminSvc.exe --> C:\Windows\system32\Wat\WatAdminSvc.exe [?]
S3 WDC_SAM;WD SCSI Pass Thru driver;C:\Windows\system32\DRIVERS\wdcsam64.sys --> C:\Windows\system32\DRIVERS\wdcsam64.sys [?]
.
=============== Created Last 30 ================
.
2012-05-13 19:02:3253080----a-w-C:\Windows\System32\drivers\aswRdr2.sys
2012-05-13 19:02:30819032----a-w-C:\Windows\System32\drivers\aswSnx.sys
2012-05-13 19:02:2969976----a-w-C:\Windows\System32\drivers\aswMonFlt.sys
2012-05-13 19:01:2941184----a-w-C:\Windows\avastSS.scr
2012-05-13 18:07:038917360----a-w-C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{2A04C375-2D49-4F4A-B378-BE0BFFA5CFF0}\mpengine.dll
2012-05-05 10:26:5877312----a-w-C:\Windows\System32\rdpwsx.dll
2012-05-05 10:26:58149504----a-w-C:\Windows\System32\rdpcorekmts.dll
2012-05-05 05:56:55--------d-----w-C:\ProgramData\AVAST Software
2012-05-05 05:56:55--------d-----w-C:\Program Files\AVAST Software
2012-05-04 13:51:22--------d-----w-C:\Windows\System32\SPReview
2012-05-04 13:48:51--------d-----w-C:\Windows\System32\EventProviders
2012-04-29 00:39:022382848----a-w-C:\Windows\SysWow64\mshtml.tlb
2012-04-29 00:39:022382848----a-w-C:\Windows\System32\mshtml.tlb
2012-04-29 00:39:00141112----a-w-C:\Program Files (x86)\Internet Explorer\sqmapi.dll
2012-04-29 00:37:465559152----a-w-C:\Windows\System32\ntoskrnl.exe
2012-04-29 00:37:453968368----a-w-C:\Windows\SysWow64\ntkrnlpa.exe
2012-04-29 00:37:453913072----a-w-C:\Windows\SysWow64\ntoskrnl.exe
2012-04-29 00:34:4681408----a-w-C:\Windows\System32\imagehlp.dll
2012-04-29 00:34:4623408----a-w-C:\Windows\System32\drivers\fs_rec.sys
2012-04-29 00:34:46159232----a-w-C:\Windows\SysWow64\imagehlp.dll
2012-04-29 00:34:445120----a-w-C:\Windows\SysWow64\wmi.dll
2012-04-29 00:34:445120----a-w-C:\Windows\System32\wmi.dll
2012-04-29 00:34:44220672----a-w-C:\Windows\System32\wintrust.dll
2012-04-29 00:34:44172544----a-w-C:\Windows\SysWow64\wintrust.dll
2012-04-29 00:13:56--------d-----w-C:\Users\Laura C\AppData\Local\SugarSync
.
==================== Find3M ====================
.
2012-05-04 14:03:11175616----a-w-C:\Windows\System32\msclmd.dll
2012-05-04 14:03:11152576----a-w-C:\Windows\SysWow64\msclmd.dll
2012-04-04 22:56:4024904----a-w-C:\Windows\System32\drivers\mbam.sys
2012-02-28 06:56:482311168----a-w-C:\Windows\System32\jscript9.dll
2012-02-28 06:49:561390080----a-w-C:\Windows\System32\wininet.dll
2012-02-28 06:48:571493504----a-w-C:\Windows\System32\inetcpl.cpl
2012-02-28 01:18:551799168----a-w-C:\Windows\SysWow64\jscript9.dll
2012-02-28 01:11:211427456----a-w-C:\Windows\SysWow64\inetcpl.cpl
2012-02-28 01:11:071127424----a-w-C:\Windows\SysWow64\wininet.dll
2012-02-23 17:18:36279656------w-C:\Windows\System32\MpSigStub.exe
2012-02-17 06:38:261031680----a-w-C:\Windows\System32\rdpcore.dll
2012-02-17 05:34:22826880----a-w-C:\Windows\SysWow64\rdpcore.dll
2012-02-17 04:58:24210944----a-w-C:\Windows\System32\drivers\rdpwd.sys
2012-02-17 04:57:3223552----a-w-C:\Windows\System32\drivers\tdtcp.sys
.
============= FINISH: 14:52:50.16 ===============

DDS Attach log
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-08-26.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume3
Install Date: 01/03/2010 8:15:24 AM
System Uptime: 13/05/2012 12:58:39 PM (2 hours ago)
.
Motherboard: Dell Inc. | | 0J372M
Processor: Intel(R) Core(TM)2 Duo CPU T6500 @ 2.10GHz | Socket A | 2100/133mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 451 GiB total, 311.344 GiB free.
.
==== Disabled Device Manager Items =============
.
Class GUID: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Description: sptd
Device ID: ROOT\LEGACY_SPTD\0000
Manufacturer:
Name: sptd
PNP Device ID: ROOT\LEGACY_SPTD\0000
Service: sptd
.
Class GUID: {6bdd1fc6-810f-11d0-bec7-08002be2092f}
Description: facap, FastAccess Video Capture
Device ID: ROOT\IMAGE\0000
Manufacturer: Sensible Vision
Name: facap, FastAccess Video Capture
PNP Device ID: ROOT\IMAGE\0000
Service: FACAP
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: Cisco AnyConnect VPN Virtual Miniport Adapter for Windows x64
Device ID: ROOT\NET\0000
Manufacturer: Cisco Systems
Name: Cisco AnyConnect VPN Virtual Miniport Adapter for Windows x64
PNP Device ID: ROOT\NET\0000
Service: vpnva
.
==== System Restore Points ===================
.
RP264: 04/05/2012 6:51:14 AM - Windows 7 Service Pack 1
RP265: 04/05/2012 2:18:05 PM - Windows Update
RP266: 04/05/2012 10:56:24 PM - avast! Free Antivirus Setup
RP267: 13/05/2012 10:56:17 AM - Windows Update
RP268: 13/05/2012 11:09:47 AM - Removed Acrobat.com
RP269: 13/05/2012 11:16:06 AM - Removed Live! Cam Avatar Creator
RP270: 13/05/2012 11:22:43 AM - Removed WIDCOMM Bluetooth Software
RP271: 13/05/2012 11:30:34 AM - Removed Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
RP272: 13/05/2012 11:32:23 AM - Removed Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
RP273: 13/05/2012 11:34:08 AM - Removed Microsoft SQL Server 2005 Compact Edition [ENU]
RP274: 13/05/2012 11:35:39 AM - Removed Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
RP275: 13/05/2012 11:36:21 AM - Removed Microsoft Sync Framework Services Native v1.0 (x86)
RP276: 13/05/2012 11:37:57 AM - Removed Microsoft Visual C++ 2005 Redistributable
RP277: 13/05/2012 11:43:27 AM - Removed Microsoft Sync Framework Runtime Native v1.0 (x86)
RP278: 13/05/2012 11:44:01 AM - Removed Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
RP279: 13/05/2012 11:45:31 AM - Removed Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
RP280: 13/05/2012 11:48:13 AM - Removed MSXML 4.0 SP2 (KB973688)
RP281: 13/05/2012 11:51:13 AM - Removed MSXML 4.0 SP2 (KB954430)
RP282: 13/05/2012 11:54:58 AM - Removed Microsoft Works
RP283: 13/05/2012 11:57:56 AM - Removed PressReader.
RP284: 13/05/2012 12:01:05 PM - avast! Free Antivirus Setup
RP285: 13/05/2012 12:08:14 PM - Installed Evernote v. 4.5.6
.
==== Installed Programs ======================
.
Update for Microsoft Office 2007 (KB2508958)
7-Zip 4.65
Adobe Acrobat 9 Pro - English, Français, Deutsch
Adobe Acrobat 9.4.5 - CPSID_83708
Adobe After Effects CS4 Third Party Content
Adobe AIR
Adobe Anchor Service CS4
Adobe Bridge CS4
Adobe CMaps CS4
Adobe Color - Photoshop Specific CS4
Adobe Color EU Extra Settings CS4
Adobe Color JA Extra Settings CS4
Adobe Color NA Recommended Settings CS4
Adobe Color Video Profiles CS CS4
Adobe Creative Suite 4 Master Collection
Adobe CSI CS4
Adobe Default Language CS4
Adobe Encore CS4 Codecs
Adobe ExtendScript Toolkit CS4
Adobe Extension Manager CS4
Adobe Fireworks CS4
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Fonts All
Adobe Illustrator CS4
Adobe InDesign CS4
Adobe InDesign CS4 Application Feature Set Files (Roman)
Adobe InDesign CS4 Common Base Files
Adobe InDesign CS4 Icon Handler
Adobe Linguistics CS4
Adobe Media Encoder CS4 Exporter
Adobe Media Encoder CS4 Importer
Adobe Output Module
Adobe PDF Library Files CS4
Adobe Photoshop CS4
Adobe Photoshop CS4 Support
Adobe Premiere Pro CS4 Third Party Content
Adobe Reader 9.3
Adobe Search for Help
Adobe Service Manager Extension
Adobe Setup
Adobe SGM CS4
Adobe SING CS4
Adobe Soundbooth CS4 Codecs
Adobe Type Support CS4
Adobe Update Manager CS4
Adobe WinSoft Linguistics Plugin
Adobe XMP Panels CS4
AdobeColorCommonSetCMYK
AdobeColorCommonSetRGB
Advanced Audio FX Engine
Apple Application Support
Apple Software Update
ATLAS.ti 6.2
Audacity 1.2.6
avast! Free Antivirus
BitTorrent
Canon Digital Camera Solution Disk 40-46 Software Starter Guide
Canon MovieEdit Task for ZoomBrowser EX
Canon Personal Printing Guide
Canon PowerShot SD1200 IS_IXUS 95 IS Camera User Guide
Canon Utilities CameraWindow
Canon Utilities CameraWindow DC
Canon Utilities CameraWindow DC_DV 6 for ZoomBrowser EX
Canon Utilities MyCamera
Canon Utilities MyCamera DC
Canon Utilities PhotoStitch
Canon Utilities RemoteCapture Task for ZoomBrowser EX
Canon Utilities ZoomBrowser EX
Canon ZoomBrowser EX Memory Card Utility
Choice Guard
Cisco AnyConnect VPN Client
Compatibility Pack for the 2007 Office system
Connect
Dell DataSafe Local Backup
Dell DataSafe Local Backup - Support Software
Dell Getting Started Guide
Dell Video Chat
Dell Webcam Central
Dropbox
Evernote v. 4.5.6
Google Chrome
Google Desktop
Google Earth
Google Talk Plugin
Google Update Helper
IDT Audio
Junk Mail filter update
K-Lite Mega Codec Pack 5.6.1
kuler
Malwarebytes Anti-Malware version 1.61.0.1400
Media Player Classic - Home Cinema v. 1.3.1249.0
Mendeley Desktop 0.9.8.1
Microsoft .NET Framework 1.1
Microsoft Default Manager
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Project 2007 Service Pack 3 (SP3)
Microsoft Office Project MUI (English) 2007
Microsoft Office Project Professional 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Suite Activation Assistant
Microsoft Office Visio 2007 Service Pack 3 (SP3)
Microsoft Office Visio MUI (English) 2007
Microsoft Office Visio Professional 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Mozilla Firefox 10.0.2 (x86 en-GB)
MSVCRT
Panasonic Office Add-in
PDF Settings CS4
Photoshop Camera Raw
QuickTime
Readiris Pro 9
Realtek 8136 8168 8169 Ethernet Driver
Recover Keys
Samsung SCX-4x21 Series
SAPI5_Common
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2598041) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Publisher 2007 (KB2596705) 32-Bit Edition
Skype™ 5.8
SugarSync Manager
Suite Shared Configuration CS4
Switch Sound File Converter
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596651) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596789) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2598306) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 (KB2596596) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Project 2007 Help (KB963668)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Visio 2007 Help (KB963666)
Update for Microsoft Office Word 2007 Help (KB963665)
VLC media player 1.0.1
WavePad Sound Editor
Winamp
Winamp Detector Plug-in
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Mail
Windows Live Messenger
Windows Live Photo Gallery
Windows Live Sign-in Assistant
Windows Live Sync
Windows Live Upload Tool
Windows Live Writer
.
==== Event Viewer Messages From Past Week ========
.
13/05/2012 12:59:30 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: cdrom sptd
13/05/2012 12:59:22 PM, Error: Service Control Manager [7000] - The Secunia Update Agent service failed to start due to the following error: The system cannot find the file specified.
13/05/2012 12:59:18 PM, Error: Service Control Manager [7000] - The DgiVecp service failed to start due to the following error: This driver has been blocked from loading
13/05/2012 12:59:18 PM, Error: Application Popup [1060] - \??\C:\Windows\SysWow64\Drivers\DgiVecp.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.
13/05/2012 12:58:41 PM, Error: sptd [4] - Driver detected an internal error in its data structures for .
13/05/2012 10:58:55 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x8024200d: Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2656356).
13/05/2012 10:57:37 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x8024200d: Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2633873).
13/05/2012 10:57:24 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x8024200d: Security Update for .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2518869).
13/05/2012 10:57:08 AM, Error: Microsoft-Windows-WindowsUpdateClient [20] - Installation Failure: Windows failed to install the following update with error 0x8024200d: Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 and Windows Server 2008 R2 SP1 for x64-based Systems (KB2572077).
.
==== End Of File ===========================
 
Oh my- you must have marked the thread Active! Broni or I mark a thread Active when we pick it up and begin helping. That show that the other of the 2 of us are working. So we each passed the thread up thinking the other was working on it!

I can help you check for malware, but you will have to remove any pirated software first. Mbam shows the following:

C:\Users\Laura C\AppData\Local\Temp\7zO3710.tmp\adobemasterkeygen55.exe (Trojan.Agent.ck) -> Quarantined and deleted successfully.
C:\Users\Laura C\AppData\Local\Temp\Temp1_Adobe CS4 Master Collection Keygen.exe.zip\Adobe CS4 Master Collection Keygen.exe (Trojan.Agent.CK) -> Quarantined and deleted successfully.

Keygens and cracks are used to get a license or key number without paying for the program and we do not support piracy..

These must be removed before I begin helping. Let me know when you have done that and I'll have you run a scan to see if there are any other pirated programs.
=====================================
My Guidelines: please read and follow:
  • Be patient. Malware cleaning takes time. I am also working with other members while I am helping you.
  • Read my instructions carefully. If you don't understand or have a problem, ask me. Follow the order of the tasks I give you. Order is crucial in cleaning process.
  • If you have questions, or if a program doesn't work, stop and tell me about it. Don't try to get around it yourself.
  • File sharing programs should be uninstalled or disabled during the cleaning process..
  • Observe these:
    [o] Don't follow directions given to someone else
    [o] Don't use any other cleaning programs or scans while I'm helping you.
    [o] Don't use a Registry cleaner or make any changes in the Registry.
    [o] Don't download and install new programs- except those I give you.
Threads are closed after 5 days if there is no reply.
 
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