PC gets worse each day - browsers not working - cannot complete 8 steps

[tztexas]

Bobby - I ran what I could on the instructions you provided

Bobby - I ran what I could on the instructions you provided.
I attached a document with your instructions, followed by the results in blue font.

I also attached for hijackthis log.
Thanks

 

[Bobbye]

Okay, let's try and finish this up. It is not necessary for you to tell me the things you have done. If you follow my directions, I will know what you have done.

IF you have a question or an answer to a question I've asked, type it into the reply- short if possible. I don't open .doc files here.

I went back and read all the posts-again and don't understand about the Safe Mode problem. It can't be missing. My thought is that you aren't starting the F8 tapping at the right time, so once more:

Boot into Safe Mode
[*] Restart your computer: let the logo load first. Then start pressing the F8 key on your keyboard right before Windows would load.
[*] Select the Safe Mode option when the Windows Advanced Options menu appears, and then press ENTER.

Your HijackThis log is clean.
Please give me a rundown of the problems you are having. These were the original problems:

Symptoms

1. very slow startup:

I don't see anything in HJT to account for this. You're starting up with a few extras but nothing unusual. How much RAM do you have installed.
IF you have Spysweeper set to scan on Startup, that can be part of the delay. Open the program and uncheck the scan on startup entry.
Use the msconfig utility to take Spysweeper off of Startup.

2. I need to manually power down the PC-

Please explain this. Are you getting the message of the Task Manager that a program won't shut down? What program is hanging? What are you doing to 'manually power down?

3." I do have trojan-backdoor-stinkbreath found by spysweeper but I could not clear it because I could not log into spysweeper via internet to pay for it"

Spysweeper is a paid program. IF you have it on the system, you either paid for it or it was pirated. Spysweeper has both an antispyware program alone and also has an AV program combined with the spyware/adware program. Yous is the spyware only.

I see a Service for Spysweeper: with no other entries:
O23 - Service: Webroot Client Service (WRConsumerService) - Webroot Software, Inc. - C:\Program Files\Webroot\WebrootSecurity\WRConsumerService.exe
Make sure this Service is set to Manual Startup type:
Start> Run> services.msc> double click on WRConsumerService> set to Manual Startup> Stop the Service.
If you paid the $30 for this program and if it finds spyware or adware that it can remove, it should not require any payment. I don't know if it has a trial use, but if it does and that's all you have, then you have to buy the complete program to get the full version.

4. Cannot run most antivirus, anti spyware programs. Try this online scan:
Run Eset NOD32 Online AntiVirus Scanner HERE

Note: You will need to use Internet Explorer for this scan.

• Tick the box next to YES, I accept the Terms of Use.
• Click Start
• When asked, allow the Active X control to install
• Disable your current Antivirus software. You can usually do this with its Notification Tray icon near the clock.
• Click Start
• Make sure that the option "Remove found threats" is Unchecked, and the option "Scan unwanted applications" is checked
• Click Scan
• Wait for the scan to finish
• Re-enable your Antivirus software.
• A logfile is created and located at C:\Program Files\EsetOnlineScanner\log.txt. Please include this on your post.

I advise uninstall Office XP. A legitimate version pre-installed does not show up as :
\Documents and Settings\All Users\Documents\Downloads\Cracks\officeXP_Crack\OfficeXP_Activator.exe
[DETECTION] Is the TR/Agent.21438.B Trojan

It appears that the infected OfficeXP_Activator.exe was gotten in the download from a file sharing site.

Edit: Forgot to add:

I am transferring some files from the bad PC to the good one.

Chances are you now have two malware infected systems.

Here you will get the available restorable dates and click the date earlier to the infected date

Since it is usually not known the exact date that malware got on the system, it is not recommended a System Restore be done.

 

[tztexas]

very slow startup:


I don't see anything in HJT to account for this. You're starting up with a few extras but nothing unusual. How much RAM do you have installed.

512 MB

3." I do have trojan-backdoor-stinkbreath found by spysweeper but I could not clear it because I could not log into spysweeper via internet to pay for it"


Spysweeper is a paid program. IF you have it on the system, you either paid for it or it was pirated. Spysweeper.

I mentioend I could not log into Spysweeper to pay for it. It was a download trial when I was able to download.

4. Cannot run most antivirus, anti spyware programs. Try this online scan:
Run Eset NOD32 Online AntiVirus Scanner HERE

I cannot access the internet via my web browsers.

Start> Run> services.msc> double click on WRConsumerService> set to Manual Startup> Stop the Service.

Even double clicking to set this service to manual or any other service does not work.
I cannot drag or drop.
My usb ports have only one that is working.
my browsers cannot connect to the internet.
F8 is the bootable menu, but safe mode is not an option.

Thanks for your help, but I think this machine is past trying to fix. There are too many things wrong that prevent me from trying your suggestions.

Thanks for the effort. I appreciate it.

 

[LookinAround]

tztexas

I agree you have way too many prevailing problems and should do a full re-install.

Suggest BEFORE you install
=> Use Produkey to retrieve your current product activation keys for Windows OS, Office, etc (you'll need them)
=> Use DriverMax to export all your current drivers to removable media (so you don't have to search for all your drivers from scratch after install)
=> Make sure you recover any other product keys for other things you paid for as you'll need to re-enter those keys again after reinstall
=> Burn a bootable Knoppix CD. Boot from it and backup all your files/folders to a removable media drive. Suggest you virus scan that drive next.. To burn Knoppix and backup stuff see [post=766270]How to recover your folders/files when Windows won’t boot[/post]
=====> First, turn off autorun for removable media on your wife's computer
======> Connect the media to wife's computer
======> Then run a thorough virus and spyware scan through it
=> When you reformat your drive, do a FULL format not a quick format

 

[Bobbye]

This machine was purchased many years ago from someone in the neighborhood. That is one reason I could not try to fix the OS, if it had anything wrong. Because I had an XP CD from another machine and when I tried to install or check the OS on this, it told me my CD was older than the OS on the PC.

I was thinking of reinstalling the OS after I pulled off the files I believe are worth keeping.

Sorry I couldn't help.