Please help...

By Pentheon ยท 9 replies
Mar 15, 2010
  1. Win32:Malware-gen threat...Please help...

    I'm not sure where this should have been posted but I could really use some help.about 3 days ago I had a pop up from my ISP comcast that said I could download norton anti virus since my mcafee was expired. I did this and had no problems with it so far. Now since yesterday I can't go on certain websites, is one of them, it just shows a black page and thats on internet explorer. I also cannot even get firefox to open at all, and the same thing with AIM. Another problem I've noticed is the windows side bar where you can add the gadgets like weather, etc doesn't work, the weather gadget shows a white box instead and above my gmail widget it has a little loading icon and says secure.Is there anyway I can fix any of this? Could norton have done something to the firewall or something I wouldn't know about? I'm running windows vista.

    Everytime I run combo fix it seems to fix my IE problem, I'm able to view websites fine with flash and all. I ran that yesterday, then wake up this morning and the shortcuts were gone from the desktop and didn't see it in the uninstall options but there was still a folder for it in C:. Still cannot get firefox or AIM to open and having problems with windows sidebar after running combo fix and the top gadget bar I had disapears.

    I feel like Ive tried everything.

    I'm not even sure if its a virus or malware

    Thanks in advance
  2. Pentheon

    Pentheon TS Rookie Topic Starter

    I also just ran a full system scan with avast. It took 2 and a half hours to complete and it found 1 threat with a high severity. The threat is Win32:Malware-gen

    Could this be whats causing all of my problems and will avast delete this? I didn't move on and try it yet. Or is there another way I should try and get rid of it?
  3. Bobbye

    Bobbye Helper on the Fringe Posts: 16,334   +36

    It appears that you didn't read this:
    Do Not Run Combofix without our guidance

    Combofix is NOT a quick fix. It's a powerful program that should only be run if your helper instructs you to. Doing so otherwise could cause harm to your system.

    If you would like us to check the system for malware:
    Uninstall ComboFix and all Backups of the files it deleted
    • Click START> then RUN
    • Now type Combofix /Uninstall in the runbox and click OK. Note the space between the X and the U, it needs to be there.

    Then follow the steps in our Preliminary Virus and Malware Removal Thread HERE.

    When you have finished, attach the 3 logs to the next reply. We will review them and determine what should be done based on what we see- or don't see.
  4. Broni

    Broni Malware Annihilator Posts: 54,258   +383

    First of all, you shouldn't be running Combofix by yourself.
    Secondly, it looks like you're running two, maybe three AV programs at the same time. It's not acceptable.
    1. Run McAfee Consumer Product Removal Tool:
    2. Run Norton Removal Tool:
    3. Make sure, Avast is up to date and Windows firewall is on.
    4. Post Combofix log along with:
    Download HijackThis:
    by clicking on Installer under Version 2.0.2
    [DO NOT download version 2.0.3 (beta)]
    Install, and run it.
    Post HijackTHis log.
    Do NOT attempt to fix anything!

    NOTE. If you're using Vista, or 7, right click on HijackThis, and click Run as Administrator
  5. Pentheon

    Pentheon TS Rookie Topic Starter

    I was instructed by someone else to run it along with superantispyware, malwarebytes, mgtools, and rootrepeal.

    I'm going to follow your instructions next. I haven't done anything yet with avast anti virus. It gives me a few options to move the thread.

    Move to chest
    Do nothing

    I'm not sure what I should do next before I follow along with what you replied.
  6. Broni

    Broni Malware Annihilator Posts: 54,258   +383

    Since Bobbye is here ( we posted at the same time), I'll leave this thread.
    I'd say don't uninstall Combofix yet, until Bobbye sees its log.
  7. Pentheon

    Pentheon TS Rookie Topic Starter

    In Avast I put the threat in the option "Move to chest" and ran the mcafee removal tool so far and rebooted. So far I'm able to log onto AIM, my sidebar works, and rocket dock works again too. Firefox still doesn't work, I'm going to try to uninstall norton and then follow bobbeyes instructions
  8. Pentheon

    Pentheon TS Rookie Topic Starter

    Here is the hijackthis log and combofix log (this was from earlier when I ran it):


    Attached Files:

  9. Pentheon

    Pentheon TS Rookie Topic Starter

    Requesting to have this thread closed please.
  10. Bobbye

    Bobbye Helper on the Fringe Posts: 16,334   +36

    If we can be of further help, please let us know. You should be aware that almost every computer help forum has a chosen list of programs they want run for the preliminary cleaning. The logs from those programs provide us with information to determine what-if any malware is present and also how to conduct the cleaning. Listening to others, or not following the guidance of informed helpers, can harm the system.

    Closing thread at member's request.
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