Problem with administrator account on Windows 8.1 Pro 64 bit

shlomydotan

Posts: 10   +0
Explorer.exe-application error-the instruction at 0x00000000 referenced memory at 0x00000000.the memory could not be written
the problem happen when I try to sign n to my administrator account on windows 8.1 professional 64 bit.please if you know a solution contact me
this is my email address and also my facebook page:
[email address removed]
 

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Last edited by a moderator:
"Yes it said 2 passes and I used memtest86 now what?"... This said you only ran 2 passes right?

You might have an active virus on this computer
 
Try Safe Mode and accessing the Admin account.
If you get to the desktop, reset the admin pwd
start=>search enter CMD
the format is: net user user_name new_password
and specifically it would be
net user administrator new_password
 
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