Programs won't open, ctrl-alt-del won't work

[Malavin]

Okay, so some time in the past few days I'm guessing I contracted some kind of virus. I started up my computer and I went to click on Firefox. The icon just disappeared. I then decided to try ctrl-alt-delete to check processes or something. Nothing happened. I basically can't do anything, even clicking shut down in the start menu does nothing. After I log on to the computer all I can really do is stare at the desktop. I have no clue what to do, your help would be greatly appreciated.

 

[raybay]

Can you start up by depressing the <F8> key to go into <SAFE MODE>. You will get a low resolution screen, but that will allow you to run a scan with spyware... which is what we believe to be the problem?
If you do not have good spyware and Antivirus software on your computer, download Avast or Avira antivirus, and SuperAntiSpyware as well as Malware bytes to a USB flash drive. Then use the flash drive to install them to your computer and run their scans.

 

[Kotu2]

download malware bytes if it doesn't let you open it then use this to confuse it
(click the word this or go to this link: http://kixhelp.com/wr/files/mb/randmbam.exe to download it)
after you download it just open it and it will run malware bytes.

 

[Malavin]

Okay, I'm running a full scan with malware bytes right now in safe mode. I'll try to update this when it is done.

 

[Kotu2]

okay .. so just tell me if it worked if not we'll try another approach..

 

[Malavin]

That seemed to do it. Thank you so much for the help!

 

[Kotu2]

no problem