Inactive-A PUM.Hijack.StartMenu PC Win7 SP3 32bit Dell Laptop

[Green-Shoot]

Hi,
I ran Malwarebytes as recommended by my webmaster because a few files online were infected with a virus and he thought that maybe my laptop might be as well. It found only one thing - PUM.Hijack.StartMenu in HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced|Start_ShowMyComputer (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1)
When I Right-click and select "Jump to location" it goes to HKEY_CLASSES_ROOT\Explorer.AssocProtocol.search-ms
I've just spent 2 hours online trying to understand the forum discussions here and elsewhere to see if they could help me and I feel a little scared by all this, to be honest:
What is PUM.Hijack.StartMenu?
Does it actually do any harm as such? - My laptop runs OK - not great but OK.
If it is harmful, please could someone GENTLY talk me through removing/repairing it? (I guess I can't just remove the infected registry entry ... or can I? - that's the only option Malwarebytes presents me with - there's no "Repair" option).
Thank you and please be gentle - I'm new to all this.
Johnny

 

[Broni]

Welcome aboard

Please, complete all steps listed here: https://www.techspot.com/community/...lware-removal-preliminary-instructions.58138/
Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
Attached logs won't be reviewed.

Please, observe following rules:

• Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
• If you're stuck, or you're not sure about certain step, always ask before doing anything else.
• Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
• Never run more than one scan at a time.
• Keep updating me regarding your computer behavior, good, or bad.
• The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
• If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
• I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.

 

[Green-Shoot]

Thanks Broni - I will do what you say (I'll be good!),
Can I use the computer between or during scans or is this the only thing I can do with it while the repair is going on (that might be a stupid question but it's a genuine one).
Also, any idea how long this should take - this is my working laptop so should I set aside a day or two to do this or a couple of hours (a full scan of Malwarebytes took 90 minutes)?
(Also, do you know how comes my posting is full of text hyperlink ads? - I didn't put them there).

 

[Green-Shoot]

I decided to run the scan anyway.
It came up clean after the removal / restart process.
Do I still need to run DDS?
Johnny

 

[Green-Shoot]

It won't let me edit the message.

Here is the mbam-log:

Malwarebytes Anti-Malware (Trial) 1.75.0.1300
www.malwarebytes.org
Database version: v2013.06.13.05
Windows 7 Service Pack 1 x86 NTFS
Internet Explorer 9.0.8112.16421
Johnny :: VOSTROLAPTOP [administrator]
Protection: Enabled
13/06/2013 14:25:16
mbam-log-2013-06-13 (14-25-16).txt
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 246835
Time elapsed: 6 minute(s), 44 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 0
(No malicious items detected)
Registry Values Detected: 0
(No malicious items detected)
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 0
(No malicious items detected)
Files Detected: 0
(No malicious items detected)
(end)
I'll post the other logs separately

Johnny

 

[Green-Shoot]

Here is DDS.txt:

DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 9.0.8112.16490
Run by Johnny at 16:51:34 on 2013-06-13
Microsoft Windows 7 Professional 6.1.7601.1.1252.44.1033.18.3067.1852 [GMT 1:00]
.
AV: Norton AntiVirus *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton AntiVirus *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
.
============== Running Processes ================
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\nvvsvc.exe
C:\Program Files\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe
C:\Windows\system32\nvvsvc.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\CISVC.EXE
C:\Program Files\Mediafour\MacDrive 8\MacDrive8Service.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\Norton AntiVirus\Engine\20.3.1.22\ccSvcHst.exe
C:\Program Files\Norton Identity Safe\Engine\2013.3.3.19\ccSvcHst.exe
C:\Program Files\HTC\Internet Pass-Through\PassThruSvr.exe
C:\Windows\system32\taskhost.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Norton AntiVirus\Engine\20.3.1.22\ccSvcHst.exe
C:\Program Files\Norton Identity Safe\Engine\2013.3.3.19\ccSvcHst.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Windows\OEM13Mon.exe
C:\Program Files\Mediafour\MacDrive 8\MacDrive.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\HTC\HTC Sync 3.0\htcUPCTLoader.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\NVIDIA Corporation\Display\nvtray.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\Macromed\Flash\FlashUtil32_11_7_700_224_ActiveX.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Windows\system32\svchost.exe -k SDRSVC
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.co.uk/
uSearch Bar = hxxp://feed.snap.do/?publisher=TightropeYB&dpid=TightropeYB&co=GB&userid=70445231-3f47-4e0f-bd7d-793c71386a5d&searchtype=ds&q={searchTerms}&installDate={installDate}
uSearch Page = hxxp://feed.snap.do/?publisher=TightropeYB&dpid=TightropeYB&co=GB&userid=70445231-3f47-4e0f-bd7d-793c71386a5d&searchtype=ds&q={searchTerms}&installDate={installDate}
uSearchAssistant = hxxp://feed.snap.do/?publisher=TightropeYB&dpid=TightropeYB&co=GB&userid=70445231-3f47-4e0f-bd7d-793c71386a5d&searchtype=ds&q={searchTerms}&installDate={installDate}
BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - c:\program files\norton antivirus\engine\20.3.1.22\ips\ipsbho.dll
BHO: Norton Identity Protection: {AB4C7833-A6EC-433f-B9FE-6B14B1A2F836} - c:\program files\norton identity safe\engine\2013.3.3.19\coieplg.dll
TB: Norton Identity Safe Toolbar: {A13C2648-91D4-4BF3-BC6D-0079707C4389} - c:\program files\norton identity safe\engine\2013.3.3.19\coieplg.dll
TB: Norton Identity Safe Toolbar: {A13C2648-91D4-4bf3-BC6D-0079707C4389} - c:\program files\norton identity safe\engine\2013.3.3.19\coieplg.dll
TB: <No Name>: {ae07101b-46d4-4a98-af68-0333ea26e113} - LocalServer32 - <no file>
uRun: [Skype] "c:\program files\skype\phone\Skype.exe" /minimized /regrun
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
mRun: [Apoint] c:\program files\delltpad\Apoint.exe
mRun: [OEM13Mon.exe] c:\windows\OEM13Mon.exe
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [MacDrive 8 application] "c:\program files\mediafour\macdrive 8\MacDrive.exe"
mRun: [Getting started with MacDrive 8] "c:\program files\mediafour\macdrive 8\MDGetStarted.exe" /auto
mRun: [AdobeAAMUpdater-1.0] "c:\program files\common files\adobe\oobe\pdapp\uwa\UpdaterStartupUtility.exe"
mRun: [AdobeCS5ServiceManager] "c:\program files\common files\adobe\cs5servicemanager\CS5ServiceManager.exe" -launchedbylogin
mRun: [SwitchBoard] c:\program files\common files\adobe\switchboard\SwitchBoard.exe
mRun: [HTC Sync Loader] "c:\program files\htc\htc sync 3.0\htcUPCTLoader.exe" -startup
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - c:\progra~1\micros~1\office12\EXCEL.EXE/3000
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxps://fpdownload.macromedia.com/get/shockwave/cabs/flash/swflash.cab
TCP: NameServer = 192.168.1.254
TCP: Interfaces\{675662F3-AC92-49A4-A821-0BD687716F7D} : DHCPNameServer = 192.168.1.254
TCP: Interfaces\{675662F3-AC92-49A4-A821-0BD687716F7D}\75623573 : DHCPNameServer = 192.168.2.1
TCP: Interfaces\{675662F3-AC92-49A4-A821-0BD687716F7D}\8416272796370284F6F6C6560275946494 : DHCPNameServer = 172.16.1.1 208.67.222.222 8.8.8.8
TCP: Interfaces\{88C165ED-2F75-46A3-8190-761A16E42049} : DHCPNameServer = 192.168.1.254
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\program files\common files\skype\Skype4COM.dll
SSODL: WebCheck - <orphaned>
.
============= SERVICES / DRIVERS ===============
.
R0 MDFSYSNT;MacDrive file system driver;c:\windows\system32\drivers\MDFSYSNT.SYS [2010-10-7 234160]
R0 MDPMGRNT;MacDrive partition driver;c:\windows\system32\drivers\MDPMGRNT.SYS [2010-5-12 29792]
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\nav\1403010.016\symds.sys [2013-4-16 367704]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nav\1403010.016\symefa.sys [2013-4-16 934488]
R1 BHDrvx86;BHDrvx86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nav_20.3.0.36\definitions\bashdefs\20130531.001\BHDrvx86.sys [2013-5-31 1002072]
R1 CBDisk;CBDisk;c:\windows\system32\drivers\CBDisk.sys [2013-3-13 57800]
R1 ccSet_NAV;Norton AntiVirus Settings Manager;c:\windows\system32\drivers\nav\1403010.016\ccsetx86.sys [2013-4-16 134304]
R1 ccSet_NST;Norton Identity Safe Settings Manager;c:\windows\system32\drivers\nst\7dd03030.013\ccsetx86.sys [2013-4-16 134304]
R1 IDSVix86;IDSVix86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nav_20.3.0.36\definitions\ipsdefs\20130612.001\IDSvix86.sys [2013-6-13 386720]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\nav\1403010.016\ironx86.sys [2013-4-16 175264]
R1 SymNetS;Symantec Network Security WFP Driver;c:\windows\system32\drivers\nav\1403010.016\symnets.sys [2013-4-16 338592]
R2 MacDrive8Service;MacDrive 8 service;c:\program files\mediafour\macdrive 8\MacDrive8Service.exe [2010-10-8 131584]
R2 MBAMScheduler;MBAMScheduler;c:\program files\malwarebytes' anti-malware\mbamscheduler.exe [2013-6-12 418376]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2013-6-12 701512]
R2 NAV;Norton AntiVirus;c:\program files\norton antivirus\engine\20.3.1.22\ccsvchst.exe [2013-4-16 144520]
R2 NCO;Norton Identity Safe;c:\program files\norton identity safe\engine\2013.3.3.19\ccsvchst.exe [2013-4-16 144520]
R2 PassThru Service;Internet Pass-Through Service;c:\program files\htc\internet pass-through\PassThruSvr.exe [2013-3-14 167424]
R2 Stereo Service;NVIDIA Stereoscopic 3D Driver Service;c:\program files\nvidia corporation\3d vision\nvSCPAPISvr.exe [2013-3-14 383264]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2013-3-13 106656]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2013-6-12 22856]
R3 netw5v32;Intel(R) Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 32 Bit;c:\windows\system32\drivers\netw5v32.sys [2009-6-10 4231168]
R3 OEM13Vfx;Creative Camera OEM013 Video VFX Driver;c:\windows\system32\drivers\OEM13Vfx.sys [2007-3-5 7424]
R3 OEM13Vid;Creative Camera OEM013 Driver;c:\windows\system32\drivers\OEM13Vid.sys [2008-5-28 235840]
R3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\drivers\Rt86win7.sys [2011-6-10 394856]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 SkypeUpdate;Skype Updater;c:\program files\skype\updater\Updater.exe [2013-2-28 161384]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 HTCAND32;HTC Device Driver;c:\windows\system32\drivers\ANDROIDUSB.sys [2009-10-27 25088]
S3 htcnprot;HTC NDIS Protocol Driver;c:\windows\system32\drivers\htcnprot.sys [2012-12-7 23040]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;c:\windows\system32\drivers\rdpvideominiport.sys [2013-3-16 14848]
S3 StorSvc;Storage Service;c:\windows\system32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-14 20992]
S3 SwitchBoard;SwitchBoard;c:\program files\common files\adobe\switchboard\SwitchBoard.exe [2010-2-19 517096]
S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2013-3-16 49664]
S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2013-3-16 1343400]
.
=============== File Associations ===============
.
FileExt: .reg: regfile=regedit.exe "%1" [UserChoice]
.
=============== Created Last 30 ================
.
2013-06-12 07:55:55 -------- d-----w- c:\users\johnny\appdata\roaming\Malwarebytes
2013-06-12 07:55:43 -------- d-----w- c:\programdata\Malwarebytes
2013-06-12 07:55:42 22856 ----a-w- c:\windows\system32\drivers\mbam.sys
2013-06-12 07:55:42 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2013-06-12 07:54:14 1505280 ----a-w- c:\windows\system32\d3d11.dll
2013-06-12 07:54:04 24576 ----a-w- c:\windows\system32\cryptdlg.dll
2013-06-12 07:53:57 492544 ----a-w- c:\windows\system32\win32spl.dll
2013-06-12 07:53:53 903168 ----a-w- c:\windows\system32\certutil.exe
2013-06-12 07:53:53 43008 ----a-w- c:\windows\system32\certenc.dll
2013-06-12 07:53:53 140288 ----a-w- c:\windows\system32\cryptsvc.dll
2013-06-12 07:53:53 1160192 ----a-w- c:\windows\system32\crypt32.dll
2013-06-12 07:53:53 103936 ----a-w- c:\windows\system32\cryptnet.dll
2013-06-12 07:53:48 1230336 ----a-w- c:\windows\system32\WindowsCodecs.dll
2013-06-12 07:53:45 3913576 ----a-w- c:\windows\system32\ntoskrnl.exe
2013-06-12 07:53:44 3968872 ----a-w- c:\windows\system32\ntkrnlpa.exe
2013-06-12 07:53:43 1293672 ----a-w- c:\windows\system32\drivers\tcpip.sys
2013-06-11 16:30:18 -------- d-----w- c:\program files\iPod
2013-06-11 16:30:16 -------- d-----w- c:\programdata\188F1432-103A-4ffb-80F1-36B633C5C9E1
2013-06-11 16:30:16 -------- d-----w- c:\program files\iTunes
2013-06-11 14:45:30 -------- d-----w- c:\users\johnny\appdata\local\SyfAldeen@vWorker
2013-06-11 14:41:39 -------- d-----w- c:\program files\Teleprompter
2013-06-09 21:05:27 339544 ----a-w- c:\windows\system32\drivers\nav\1404000.028\symnets.sys
2013-06-09 21:05:26 21400 ----a-r- c:\windows\system32\drivers\nav\1404000.028\symelam.sys
2013-06-09 21:05:25 934488 ----a-w- c:\windows\system32\drivers\nav\1404000.028\symefa.sys
2013-06-09 21:05:25 367704 ----a-w- c:\windows\system32\drivers\nav\1404000.028\symds.sys
2013-06-09 21:05:24 603224 ----a-w- c:\windows\system32\drivers\nav\1404000.028\srtsp.sys
2013-06-09 21:05:24 32344 ----a-w- c:\windows\system32\drivers\nav\1404000.028\srtspx.sys
2013-06-09 21:05:23 175264 ----a-w- c:\windows\system32\drivers\nav\1404000.028\ironx86.sys
2013-06-09 21:05:23 134744 ----a-w- c:\windows\system32\drivers\nav\1404000.028\ccsetx86.sys
2013-06-09 21:03:51 14818 ----a-w- c:\windows\system32\drivers\nav\1404000.028\symvtcer.dat
2013-06-09 21:03:50 -------- d-----w- c:\windows\system32\drivers\nav\1404000.028
2013-05-28 17:02:25 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin5.dll
2013-05-28 17:02:25 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin4.dll
2013-05-28 17:02:25 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin3.dll
2013-05-28 17:02:25 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin2.dll
2013-05-28 17:02:25 159744 ----a-w- c:\program files\internet explorer\plugins\npqtplugin.dll
2013-05-19 18:04:30 -------- d-----w- C:\Xobni
2013-05-15 10:14:47 2347520 ----a-w- c:\windows\system32\win32k.sys
2013-05-15 10:14:46 40960 ----a-w- c:\windows\system32\wwanprotdim.dll
2013-05-15 10:14:46 186368 ----a-w- c:\windows\system32\wwansvc.dll
2013-05-15 10:14:19 47104 ----a-w- c:\windows\system32\appinfo.dll
2013-05-15 10:14:19 1796096 ----a-w- c:\windows\system32\authui.dll
2013-05-15 10:14:19 101720 ----a-w- c:\windows\system32\consent.exe
2013-05-15 10:14:12 728424 ----a-w- c:\windows\system32\drivers\dxgkrnl.sys
2013-05-15 10:14:12 218984 ----a-w- c:\windows\system32\drivers\dxgmms1.sys
.
==================== Find3M ====================
.
2013-06-12 08:27:17 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-06-12 08:27:17 692104 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-05-16 22:39:39 1800704 ----a-w- c:\windows\system32\jscript9.dll
2013-05-16 22:28:26 1129472 ----a-w- c:\windows\system32\wininet.dll
2013-05-16 22:27:30 1427968 ----a-w- c:\windows\system32\inetcpl.cpl
2013-05-16 22:21:37 142848 ----a-w- c:\windows\system32\ieUnatt.exe
2013-05-16 22:20:30 420864 ----a-w- c:\windows\system32\vbscript.dll
2013-05-16 22:16:57 2382848 ----a-w- c:\windows\system32\mshtml.tlb
2013-05-01 02:59:12 94208 ----a-w- c:\windows\system32\QuickTimeVR.qtx
2013-05-01 02:59:12 69632 ----a-w- c:\windows\system32\QuickTime.qts
2013-04-13 04:45:16 474624 ----a-w- c:\windows\apppatch\AcSpecfc.dll
2013-04-13 04:45:15 2176512 ----a-w- c:\windows\apppatch\AcGenral.dll
2013-04-12 13:45:29 1211752 ----a-w- c:\windows\system32\drivers\ntfs.sys
2013-04-07 14:36:48 176128 ----a-w- c:\windows\system32\RemoteControl.dll
2013-03-19 04:48:45 38912 ----a-w- c:\windows\system32\csrsrv.dll
2013-03-19 02:49:16 69632 ----a-w- c:\windows\system32\smss.exe
2013-03-16 12:49:35 152576 ----a-w- c:\windows\system32\msclmd.dll
.
============= FINISH: 16:53:07.76 ===============

 

[Green-Shoot]

Here is Attach.txt:

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Professional
Boot Device: \Device\HarddiskVolume1
Install Date: 12/03/2013 10:43:26
System Uptime: 13/06/2013 16:17:45 (0 hours ago)
.
Motherboard: Dell Inc. | | 0J048T
Processor: Intel(R) Core(TM)2 Duo CPU T6670 @ 2.20GHz | U2E1 | 2178/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 298 GiB total, 175.25 GiB free.
D: is CDROM ()
E: is FIXED (NTFS) - 932 GiB total, 329.685 GiB free.
.
==== Disabled Device Manager Items =============
.
Class GUID:
Description: Mass Storage Controller
Device ID: PCI\VEN_1217&DEV_8130&SUBSYS_02BC1028&REV_01\4&12BF0147&0&02E4
Manufacturer:
Name: Mass Storage Controller
PNP Device ID: PCI\VEN_1217&DEV_8130&SUBSYS_02BC1028&REV_01\4&12BF0147&0&02E4
Service:
.
==== System Restore Points ===================
.
RP112: 30/05/2013 13:00:32 - Windows Backup
RP113: 31/05/2013 13:00:19 - Windows Backup
RP114: 01/06/2013 13:00:34 - Windows Backup
RP115: 03/06/2013 09:47:36 - Windows Backup
RP116: 05/06/2013 09:43:39 - Windows Backup
RP117: 05/06/2013 13:00:22 - Windows Backup
RP118: 07/06/2013 13:00:32 - Windows Backup
RP119: 08/06/2013 15:08:11 - Windows Backup
RP120: 09/06/2013 21:52:06 - Windows Backup
RP121: 11/06/2013 08:09:51 - Windows Backup
RP122: 11/06/2013 13:00:11 - Windows Backup
RP123: 11/06/2013 15:39:45 - Installed Teleprompter
RP124: 12/06/2013 12:00:21 - Windows Update
RP125: 13/06/2013 13:00:57 - Windows Backup
.
==== Installed Programs ======================
.
Adobe AIR
Adobe Anchor Service CS4
Adobe CMaps CS4
Adobe Community Help
Adobe Creative Suite 4 Production Premium
Adobe Creative Suite 5 Master Collection
Adobe Default Language CS4
Adobe Dynamiclink Support
Adobe ExtendScript Toolkit CS4
Adobe Flash Player 11 ActiveX
Adobe Fonts All
Adobe Media Encoder CS4
Adobe Media Encoder CS4 Additional Exporter
Adobe Media Encoder CS4 Dolby
Adobe Media Player
Adobe Output Module
Adobe PDF Library Files CS4
Adobe Premiere Pro CS4
Adobe Premiere Pro CS4 Functional Content
Adobe Reader XI (11.0.03)
Adobe Setup
Adobe Type Support CS4
Adobe Update Manager CS4
Adobe XMP Panels CS4
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Audacity 2.0.3
Better File Rename 5.41
Bonjour
CanoScan Toolbox Ver4.9
Compatibility Pack for the 2007 Office system
Dell Touchpad
Google Update Helper
HTC BMP USB Driver
HTC Driver Installer
HTC Sync
IPTInstaller
iTunes
jZip
LADSPA_plugins-win-0.4.15
LAME v3.99.3 (for Windows)
Laptop Integrated Webcam Driver (1.01.01.0529)
MacDrive 8
Malwarebytes Anti-Malware version 1.75.0.1300
Microsoft .NET Framework 4 Client Profile
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Basic 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Outlook MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Save as PDF or XPS Add-in for 2007 Microsoft Office programs
Microsoft Silverlight
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft_VC80_ATL_x86
Microsoft_VC80_CRT_x86
Microsoft_VC80_MFC_x86
Microsoft_VC80_MFCLOC_x86
Microsoft_VC90_ATL_x86
Microsoft_VC90_CRT_x86
Microsoft_VC90_MFC_x86
Mp3tag v2.55a
MSXML 4.0 SP3 Parser
MSXML 4.0 SP3 Parser (KB2758694)
Norton AntiVirus
Norton Identity Safe
NVIDIA 3D Vision Driver 314.22
NVIDIA Control Panel 314.22
NVIDIA Graphics Driver 314.22
NVIDIA Install Application
NVIDIA PhysX
NVIDIA PhysX System Software 9.12.1031
NVIDIA Stereoscopic 3D Driver
NVIDIA Update 1.12.12
NVIDIA Update Components
Pamela Pro 4.8
PDF Settings CS5
Photoshop Camera Raw
QuickTime
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)
Security Update for Microsoft Office 2007 suites (KB2596615) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596672) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687311) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2687499) 32-Bit Edition
Security Update for Microsoft Office Excel 2007 (KB2687307) 32-Bit Edition
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition
Security Update for Microsoft Office Word 2007 (KB2760421) 32-Bit Edition
Skype™ 6.3
Soundslides
Steinberg Cubase 5
Steinberg Drum Loop Expansion 01
Steinberg Groove Agent ONE Content
Steinberg HALionOne
Steinberg HALionOne Additional Content Set 01
Steinberg HALionOne Expression Set
Steinberg HALionOne GM Drum Set
Steinberg HALionOne GM Set
Steinberg HALionOne Pro Set
Steinberg HALionOne Studio Drum Set
Steinberg HALionOne Studio Set
Steinberg LoopMash Content
Steinberg REVerence Content 01
Suite Shared Configuration CS4
Teleprompter
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596802) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2817327) 32-Bit Edition
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
WaveLab 6
Waves Diamond Bundle v5.2
WebM Media Foundation Components
WinDirStat 1.1.2
XDCAM EX Clip Browser
YouSendIt Express
.
==== Event Viewer Messages From Past Week ========
.
13/06/2013 16:20:43, Error: Service Control Manager [7038] - The nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to the following error: Logon failure: the specified account password has expired. To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
13/06/2013 16:20:43, Error: Service Control Manager [7000] - The NVIDIA Update Service Daemon service failed to start due to the following error: The service did not start due to a logon failure.
12/06/2013 12:07:08, Error: Service Control Manager [7043] - The Windows Update service did not shut down properly after receiving a preshutdown control.
12/06/2013 11:35:16, Error: Service Control Manager [7001] - The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: The dependency service or group failed to start.
12/06/2013 11:35:15, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
12/06/2013 11:35:15, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
12/06/2013 11:35:14, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netprofm with arguments "" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89}
12/06/2013 11:35:14, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E}
12/06/2013 11:35:13, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
12/06/2013 11:35:05, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
12/06/2013 11:34:48, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD BHDrvx86 CBDisk ccSet_NAV ccSet_NST CSC DfsC discache eeCtrl IDSVix86 MDFSYSNT MDPMGRNT NetBIOS NetBT nsiproxy Psched rdbss spldr SRTSPX SymIRON SymNetS tdx Wanarpv6 WfpLwf
12/06/2013 11:34:47, Error: Service Control Manager [7001] - The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
12/06/2013 11:34:47, Error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
12/06/2013 11:34:47, Error: Service Control Manager [7001] - The SMB MiniRedirector Wrapper and Engine service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error: A device attached to the system is not functioning.
12/06/2013 11:34:47, Error: Service Control Manager [7001] - The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
12/06/2013 11:34:47, Error: Service Control Manager [7001] - The SMB 1.x MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
12/06/2013 11:34:47, Error: Service Control Manager [7001] - The Network Store Interface Service service depends on the NSI proxy service driver. service which failed to start because of the following error: A device attached to the system is not functioning.
12/06/2013 11:34:47, Error: Service Control Manager [7001] - The Network Location Awareness service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
12/06/2013 11:34:47, Error: Service Control Manager [7001] - The IP Helper service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
12/06/2013 11:34:47, Error: Service Control Manager [7001] - The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error: A device attached to the system is not functioning.
12/06/2013 11:34:47, Error: Service Control Manager [7001] - The DHCP Client service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
12/06/2013 11:32:35, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.
12/06/2013 11:32:05, Error: volsnap [14] - The shadow copies of volume E: were aborted because of an IO failure on volume E:.
12/06/2013 11:27:34, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the Browser service.
12/06/2013 11:24:30, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the WerSvc service.
11/06/2013 10:29:20, Error: NetBT [4319] - A duplicate name has been detected on the TCP network. The IP address of the computer that sent the message is in the data. Use nbtstat -n in a command window to see which name is in the Conflict state.
08/06/2013 15:42:30, Error: Microsoft-Windows-WMPNSS-Service [14332] - Service 'WMPNetworkSvc' did not start correctly because CoCreateInstance(CLSID_UPnPDeviceFinder) encountered error '0x80004005'. Verify that the UPnPHost service is running and that the UPnPHost component of Windows is installed properly.
.
==== End Of File ===========================

 

[Green-Shoot]

That's it, right?
It's fixed?
I think so and I'm really grateful to the Techspot community.
Johnny

 

[Broni]

Can I use the computer between or during scans or is this the only thing I can do with it while the repair is going on

Yes you can but avoid going to any secure sites like online banking etc.

Download RogueKiller for 32bit or Roguekiller for 64bit to your Desktop.

• Close all the running programs
• Windows Vista/7 users: right click on RogueKiller.exe, click Run as Administrator
• Otherwise just double-click on RogueKiller.exe
• Pre-scan will start. Let it finish.
• Click on SCAN button.
• Wait until the Status box shows Scan Finished
• Click on Delete.
• Wait until the Status box shows Deleting Finished.
• Click on Report and copy/paste the content of the Notepad into your next reply.
• RKreport.txt could also be found on your desktop.
• If more than one log is produced post all logs.
• If RogueKiller has been blocked, do not hesitate to try a few times more. If really won't run, rename it to winlogon.exe (or winlogon.com) and try again

Create new restore point before proceeding with the next step....
How to:
- Windows 8: http://www.vikitech.com/11302/system-restore-windows-8
- Windows 7: http://www.howtogeek.com/howto/3195/create-a-system-restore-point-in-windows-7/
- Vista: http://www.howtogeek.com/howto/wind...tore-point-for-windows-vistas-system-restore/
- XP: http://support.microsoft.com/kb/948247

Download Malwarebytes Anti-Rootkit (MBAR) from HERE

• Unzip downloaded file.
• Open the folder where the contents were unzipped and run mbar.exe
• Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
• Click on the Cleanup button to remove any threats and reboot if prompted to do so.
• Wait while the system shuts down and the cleanup process is performed.
• Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
• When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt

===========================================================
Note: <<<< - very important - please do this step:
If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:
Internet access
Windows Update
Windows Firewall (if used)
If there are additional problems with your system, such as any of those listed above or other system issues, then run the fixdamage tool included with Malwarebytes Anti-Rootkit located in the mbar\plugins folder and reboot.
Verify that your system is now functioning normally.

 

[Green-Shoot]

Well, I thought it was all OK. The laptop booted once fine and I thought "That's it, it's cured!"
However, on the next reboot, I logged onto windows fine but every time I rolled the cursor over the quickstart icons, it showed the timer circle. None of the buttons responded. After an hour, I pressed and held the power button until the machine shut down and tried again. This time, when I logged onto Windows, the screen was black with only the cursor showing.
I tried the same hard shutdown again and restarted.
Currently, Windows starts in Safe mode but not properly in normal mode.
I can't download the software you suggest because I can't get onto the Internet in safe mode.
The alerts box tells me to start (I can't remember waht it's called) I think it's called ComputerSecure or ComputerSafe. when I try, it says it can't start.
I'm writing this on a borrowed machine.
What can I do?

 

[Green-Shoot]

Sorry - that security thing that won't open is Windows Security Center service. The alert icon says I should turn it on but then I get a pop-up saying the Windows Security Center service can't be started.

 

[Green-Shoot]

The security center problem is only there when I start up in safety mode.
Every now and then, the machine boots normally and Windows starts normally but that is 1 restart in 5.
If this fails to be fixed - would reinstalling Windows 7 sort out all thesse problems?

 

[Broni]

Well, I thought it was all OK. The laptop booted once fine and I thought "That's it, it's cured!"
However, on the next reboot, I logged onto windows fine but every time I rolled the cursor over the quickstart icons, it showed the timer circle. None of the buttons responded. After an hour, I pressed and held the power button until the machine shut down and tried again. This time, when I logged onto Windows, the screen was black with only the cursor showing.

Did the above happen after running one of my tools or were you trying to do something by yourself?

 

[Green-Shoot]

You were VERY clear - "Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest." so I didn't: I ran MalwareBytes and DDS only. Then I posted the logs, sent you that nice thank you message and shut down again. I have not been able to run anything else because Windows would not open properly after that shut down.
However, after starting in Safe Mode a couple of times, I tried opening Windows normally and it opened OK but when I shut down, it automatically ran Windows Backup. After that Windows backup, Windows seems to be running OK. I don't really want to run the other tools because I'm nervous I'll lose another couple of days of this laptop. Do you think I REALLY need to?

 

[Broni]

As a matter of fact I do because we barely ran anything so I have no idea what's going on there.

 

[Broni]

This topic is marked as abandoned and closed due to inactivity.
This member will NOT be eligible to receive any more help in malware removal forum.