Solved PUM.UserWLoad virus

[Emmanuel33]

Everything seems fine. I will updating to service pack 2 which will take a while.
Thank you very much for all your help.

 

[Broni]

Way to go!!
Good luck and stay safe

 

[Emmanuel33]

I've tried to install the service pack 2 for Vista but in two attempts I get the error : E_FAIL(0X80004005)
Is it crucial the update to service pack 2 and if it's so, would you have any suggestions?

 

[Broni]

Absolutely.
Outdated Windows is much more prone to infections.

Download Windows Repair (all in one) from this site

Install the program then run it.

Go to Step 2 and allow it to run CheckDisk by clicking on Do It button:

Once that is done then go to Step 3 and allow it to run System File Check by clicking on Do It button:

Go to Step 4 and under "System Restore" click on Create button:

Go to Start Repairs tab and click Start button.

Please ensure that ONLY items seen in the image below are ticked as indicated (they're all checked by default):

Click on box next to the Restart System when Finished. Then click on Start.

See if that fixes the issue.

 

[Emmanuel33]

When I attempt to do step 4 (restore point) I get the following message on a popup:

This action cannot be completed because the other program is busy. Choose ‘Switch To’ to activate the busy program and correct the problem.

 

[Broni]

Skip that step.

 

[Emmanuel33]

After completing the steps I was still unable to install service pack 2.
To be sure this is the download I tried to install http://www.microsoft.com/en-us/download/details.aspx?id=17669

 

[Broni]

What does exactly happen when you try to install SP2?

Also can you go to Control Panel and access Windows Updates?

 

[Emmanuel33]

When I go to control panel and then updates and I click on them nothing happens. I should also note that I have certain similar issues with my pc, like for instance if I right click on my computer properties the ensuing popup only appears briefly and then disappears like a flash. I think it has something to do with administrative rights but I somehow can't take control them nor am I sure this is the cause.

So I went for the manual update. As for the update itself at some point I get a message that service did not install and that windows is reversing the changes.

 

[Broni]

Try repair installation: http://www.vistax64.com/tutorials/88236-repair-install-vista.html

 

[Emmanuel33]

You last suggestion unfortunately it asks me for windows cd which I don't think I have.
It also says that a clean install might be necessary if things don't work properly, that is not an option for me at this time.

 

[Broni]

You can create your own Vista DVD: http://www.smartestcomputing.us.com...reate-bootable-dvd-for-your-version-of-vista/

 

[Emmanuel33]

I will not deal with the pack right away but I will put it in my to do list.

Thanks again for the help.

 

[Broni]

Running outdated Windows is a dangerous thing to do...

 

[Emmanuel33]

The amount of work I have at the moment doesn't allow me to play with the danger of having to do clean install, it's just not an option. I will note that I have to update windows but I will have to do so when I'm less busy.
Thank you for your help and advice.

 

[Broni]