michele31415
Posts: 32 +0
OK, I'm absolutely desperate. I've been all over the web for two weeks now, including many posts on this site, Microsoft, and other boards. I've even looked at sites where people use words like "d00d" and "n00b". I seem to have two intertwined problems: getting random BSOD's *and* my CD/DVD drive no longer reads data or DVD's (although it still plays music fine). The drive does read a boot CD though, just fine.
Here's some starting details:
System: Alienware Area 51 m5700 laptop, 1G RAM, dual Intel Pentium-4 3.2 GHz., Hitachi Travelstar 60 Gb ATA-6 disk, Lite On Slimtype Combo SOSC-2483K internal CD-DVD/RW as secondary IDE master, Nvidia GeForce GO 5700 video.
Software: Genuine XP SP3, current to all Windows Updates. Machine is on a LAN with 5 other machines, all running XP SP3 and a SimpleTech NAS file server.
So far I have done this:
Test RAM with windiag.iso - no errors after 6 passes, extended diagnostics
Run full scandisk - claims to have repaired registry
Run Hitachi disk diagnostics - no errors found
Physically unplug/replug CD drive (three times)
Clean the lens on the dirve, vacuum and clean the tray area
Run sfc - nothing found
Run latest versions of AVG, Avira, Malwarebytes, Adaware, and Spybot S&D.- did find some Trojans, claims to have removed them
Run UnhackMe rootkit checker - nothing found
Uninstall/reinstall CD drive (via Device Manager)
Uninstall/reinstall secondary IDE driver (via Device Manager)
Uninstall/reinstall Nvidia drivers with download direct from Alienware web site
Uninstall/reinstall WDM audio drivers with download direct from Alienware web site
Uninstall Lexmark wireless printer
Check for DMA enabled on secondary IDE
Check for recording enabled on CD drive.
Removed upper and lower filter registry keys
Applied KB923716 IMAPI update
Checked cdrom.sys for file length and version compared to another working XP system
Monitored temperature with GPU-Z: GPU temp. is 50 deg. C, system temp. is 47 deg. I have an external muffin fan blowing across the case.
None of this has helped. To complicate matters, it will BSOD at seemingly random times, sometimes while I'm doing something, other times when it's just idling. Occasionally, the system will just shut down without any warning. As I type this (from another computer), I just got a BSOD while running another Avira pass:
IRQL_NOT_LESS_OT_EQUAL
STOP: 0x0000000A (0x00000004,0x00000002,0x00000000,0x804E7EED)
But note that I've been getting one or two BSOD's per day, seemingly at random, including the 8E and more. The event log is full of strange errors too, like (recent sample):
The system detected that network adapter \DEVICE\TCPIP_{4D1AC3F2-39E0-4C92-BFB0-787461B6558C} was connected to the network, and has initiated normal operation over the network adapter.
The COM+ Event System service terminated unexpectedly. It has done this 2 time(s).
The server {BA126AD1-2166-11D1-B1D0-00805FC1270E} did not register with DCOM within the required timeout.
So bottom line is that I really have no clue as to what could possibly be wrong or even where to start, given the plethora of confusing symptoms this machine is displaying. Might be H/W, but that checks out OK. I'm stuck. Any help would be *most* appreciated. Thanks!
Here's some starting details:
System: Alienware Area 51 m5700 laptop, 1G RAM, dual Intel Pentium-4 3.2 GHz., Hitachi Travelstar 60 Gb ATA-6 disk, Lite On Slimtype Combo SOSC-2483K internal CD-DVD/RW as secondary IDE master, Nvidia GeForce GO 5700 video.
Software: Genuine XP SP3, current to all Windows Updates. Machine is on a LAN with 5 other machines, all running XP SP3 and a SimpleTech NAS file server.
So far I have done this:
Test RAM with windiag.iso - no errors after 6 passes, extended diagnostics
Run full scandisk - claims to have repaired registry
Run Hitachi disk diagnostics - no errors found
Physically unplug/replug CD drive (three times)
Clean the lens on the dirve, vacuum and clean the tray area
Run sfc - nothing found
Run latest versions of AVG, Avira, Malwarebytes, Adaware, and Spybot S&D.- did find some Trojans, claims to have removed them
Run UnhackMe rootkit checker - nothing found
Uninstall/reinstall CD drive (via Device Manager)
Uninstall/reinstall secondary IDE driver (via Device Manager)
Uninstall/reinstall Nvidia drivers with download direct from Alienware web site
Uninstall/reinstall WDM audio drivers with download direct from Alienware web site
Uninstall Lexmark wireless printer
Check for DMA enabled on secondary IDE
Check for recording enabled on CD drive.
Removed upper and lower filter registry keys
Applied KB923716 IMAPI update
Checked cdrom.sys for file length and version compared to another working XP system
Monitored temperature with GPU-Z: GPU temp. is 50 deg. C, system temp. is 47 deg. I have an external muffin fan blowing across the case.
None of this has helped. To complicate matters, it will BSOD at seemingly random times, sometimes while I'm doing something, other times when it's just idling. Occasionally, the system will just shut down without any warning. As I type this (from another computer), I just got a BSOD while running another Avira pass:
IRQL_NOT_LESS_OT_EQUAL
STOP: 0x0000000A (0x00000004,0x00000002,0x00000000,0x804E7EED)
But note that I've been getting one or two BSOD's per day, seemingly at random, including the 8E and more. The event log is full of strange errors too, like (recent sample):
The system detected that network adapter \DEVICE\TCPIP_{4D1AC3F2-39E0-4C92-BFB0-787461B6558C} was connected to the network, and has initiated normal operation over the network adapter.
The COM+ Event System service terminated unexpectedly. It has done this 2 time(s).
The server {BA126AD1-2166-11D1-B1D0-00805FC1270E} did not register with DCOM within the required timeout.
So bottom line is that I really have no clue as to what could possibly be wrong or even where to start, given the plethora of confusing symptoms this machine is displaying. Might be H/W, but that checks out OK. I'm stuck. Any help would be *most* appreciated. Thanks!