Random restarts -event id 1003 -system error- error code 1000005

By dfecker ยท 4 replies
Apr 30, 2010
  1. The System :
    Windows XP Pro, All Latest Updates (Except Exloper 8)
    Dell Vostro 410
    intel E7300 processor
    Dual In-Line Memory Module 1GB, 800
    On board graphics, 256MB
    Built 12/2008

    This system restarts several times a day now and is pretty regular at around 9AM in the morning. The event is always 1003 and mini dumps as follows:

    Event ID: 1003, Category: 102, Source: system error

    Mini Dump attached, plus an image of the system error. I've tried several diagnostic tools (memtest, etc), updated all drivers. Can't figure out what is causing this. Any help?


    Attached Files:

  2. Route44

    Route44 TechSpot Ambassador Posts: 11,984   +72

    The driver cited as the cause of your crashes is awvid5.dll which belongs to thye software pcAnywhere.

    Do you have Norton installed?
  3. dfecker

    dfecker TS Rookie Topic Starter

    Yes, Norton Anti-virus is installed. I didn't think PC-Anywhere was installed, but I'll check and remove.
  4. dfecker

    dfecker TS Rookie Topic Starter

    Un-installed PC-Anywhere and rebooted... crossing fingers!
  5. Route44

    Route44 TechSpot Ambassador Posts: 11,984   +72

    In researching these two have the tendency to conflict. The issue may be with your Norton. By the way pcAnywhere appears to be part of Symantec/Norton.
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